Network Maintenance on September 26th and 27th

Posted in Uncategorized by

We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .

Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.

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[Fixed] Web540 inaccessible

Posted in Downtime by

Web540 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-09-15 16:05 UTC: Web540 is back online.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

Mailbox17 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-08-28 05:44 UTC: Mailbox17 is back online.

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[Fixed] SMTP Outgoing Mail Problems

Posted in Uncategorized by

We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.

2018-08-21 03:06 UTC: The issue is still being troubleshooted. We appreciate your patience on the matter for those affected.

2018-08-21 03:50 UTC: We believe the issue has been resolved. If you believe the problem persists please feel free to open a ticket and let us know.

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[Fixed] Web601 inaccessible

Posted in Downtime by

Web601 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-08-17 23:55 Web601 is back online after a reboot.

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[Fixed] Payment system trouble

Posted in Problems by

2018-07-18 18:15 UTC: At this time, we’re unable to process manual payments and cannot set up new payment sources for automatic monthly billing. We’re working to resolve the issue and will update this post when more info is available.

2018-07-18 19:15 UTC: We’ve track this issue down to our payment pre-processor. We are working with them to resolve this.

2018-07-19 15:56 UTC: The issues with our payment pre-processor have been resolved.

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[Fixed] Web550 inaccessible

Posted in Uncategorized by

Web550 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-07-02 23:09 UTC: Web550 is back online.

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[Done] Upgrading psycopg2

Posted in Scheduled downtime by

We are going to be upgrading the server-wide install of psycopg2, to begin on Monday, July 09, 2018 around 03:00 UTC. This will be a minor version upgrade that may affect running Python applications which interface with PostgreSQL databases, most notably Django, and issues are usually resolved by restarting the application. If you need any assistance, simply open a support ticket and we will be happy to help.

If you are running any Python+PostgreSQL applications, please be aware of this upgrade and inspect the behavior of your app following the roll-out. You can check the version of psycopg2 by printing psycopg2.__version__ from within a python environment.

Note that the latest version of psycopg2 is not compatible with python2 below 2.6, nor with python3 below 3.2. We will not be upgrading psycopg2 for legacy versions in order to avoid breaking operation of applications that still use them.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-06-30 22:34 UTC: Mailbox17 is back online.

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[Fixed] Web620 inaccessible

Posted in Downtime by

Web620 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-06-29 04:40 UTC: Web620 is back online.

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