[complete] Control panel and API maintenance reboots

Posted in Maintenance by

2016-12-05 17:13 UTC: We will be rebooting our control panel and API services in the next hour to accomplish some maintenance tasks. The services should be down for know more than a few minutes. We’ll update this post when the maintenance is complete.

2016-12-05 18:51 UTC: The maintenance is complete.

-
-

[Fixed] Web434 inaccessible

Posted in Uncategorized by

2016-12-04 16:06 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-04 17:37 UTC Web434 is back online. We’ll continue to monitor the server.

-
-

[Fixed] Web491 inaccessible

Posted in Downtime by

2016-11-24 12:05 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-11-24 12:20 UTC: The server is back online.

-
-

[Done] Web403 Emergency RAID Maintenance

Posted in Uncategorized by

Web403 is being taken down to check the RAID controller. Please stand by for updates.

2016-11-13 17:33 UTC: Web403 is back online.

-
-

[Fixed] Web315, Web318 offline

Posted in Downtime by

Web315 and Web318 have failed to come back online following a maintenance reboot. We’re looking into the problem at this time and will update this post when we have more information

2016-11-05 00:39 UTC: The issue is still under investigation.

2016-11-05 04:10 UTC: The issue with Web315 has been resolved and the server is back online. We are still working on solving the problem with Web318 as soon as possible.

2016-11-05 15:50 UTC Web318 is back online.

-
-

[Done] Reboots on Centos 6 servers

Posted in Maintenance by

Over the next few days we are going to reboot all of our CentOS 6 servers to pick up important updates.

-
-

[Done] Memory swap on web509, November 4th 2016

Posted in Maintenance by

Web509 will be brought down to replace some faulty memory modules on November 4th between 2PM and 5PM UTC. Expected downtime is less than 30 minutes.

We will update this post as maintenance will progress.

 

14:01 The maintenance has begun

14:11 The maintenance is complete and the server is back online

-
-

[monitoring] Intermittent timeouts on multiple servers

Posted in Problems by

For the past 48 hours, we’ve been seeing a series of intermittent “504 Gateway Timeout” errors on multiple servers.

We are actively troubleshooting this issue and will update this post when we have more information.

2016-11-02 14:50 UTC: We have deployed a fix on the affected machines, and we are monitoring the servers closely. Please contact us if you still see such issues.

-
-

[Done] Reboots on Centos 5 machines

Posted in Maintenance by

Over the next couple days we are going to reboot all of our CentOS 5 servers to pick up important updates.

-
-

[monitoring] Intermittent connectivity for Web319

Posted in Problems by

2016-10-31 21:22 UTC: Connectivity to Web319 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-11-01 00:55 UTC: Connectivity to Web319 has been restored. We’ll continue to monitor.

2016-11-08 23:24 UTC: Connectivity to Web319 is intermittent is once again intermittent. We’re investigating the issue at this time and will update this post when we have more information.

2016-11-08 23:38 UTC: Connectivity to Web319 has been restored following a reboot. We’ll continue to monitor.

-
-