2017-11-22 10:58 UTC An issue with one of our mail servers is causing some of our customres to access their mailboxes. We’re working to restore service and will update this post when more information is available.
2017-11-22 13:02 UTC Access to the faulty mail server is restored. A network issue between some nodes of our mailing infrastructure was causing login attempts to timeout. Please raise a ticket if you are still seeing an issue.
2017-11-10 19:12 UTC: For the past few hours, we have been experiencing delays between the time a customer makes a payment and the time that the payment is posted to the customer’s account. The delay is occurring with our billing processor. If you make a payment and do not see it posted to your account immediately, please do not make an additional payment. The original payment should be posted within a few hours. We’ll update this post when the issue is resolved. Please contact WebFaction support if you have any questions or concerns.
2017-11-10 21:19 UTC: The issue has been resolved.
2017-10-06 17:13 UTC: Several of our cloud servers are currently offline due to an unknown issue. We’re investigating at this time and will update this post when more information is available. The affected servers are:
2017-10-06 17:32 UTC: Several cloud servers are back online after a reboot of the host hardware. The servers down at this time are:
2017-10-06 18:32 UTC: All of the affected servers are back online.
2017-10-11 12:59 UTC: We are taking the machine down for emergency maintenance to do a chassis swap.
On Monday, 4 September 2017 between 11:00 and 12:00 UTC, we will perform maintenance on our Control Panel.
During this time, the Control Panel and API will be temporarily unavailable. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.
2017-09-04 12:01 UTC: We are starting the maintenance.
2017-09-04 13:49 UTC: The maintenance is now over. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.