[Fixed] Web300 inaccessible

Posted in Downtime by

2017-02-26 07:15 UTC: We are investigating the issue and will update the post as soon as we have further details.

2017-02-26 11:15 UTC: The server is back online.

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[fixed] Web367 read-only filesystem

Posted in Downtime by

Web367 is down with a read-only filesystem. We are currently looking into the issue and will resolve it as quickly as possible.

2017-02-11 18:33 UTC: Web367 is back online.

2017-02-19 01:30 UTC: Web367’s filesystem has gone read-only again.

2017-02-19 02:41 UTC: We’re rebooting the server to a rescue environment to run a filesystem check.

2017-02-19 02:50 UTC: No major problems were detected in the filesystem check, and the server is back online.

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[Fixed] Intermittent errors on main website and control panel

Posted in Downtime by

Some users are reporting intermittent errors while using our main site and our control panel.

We’re currently working to restore service and will update this post when we have more information.

Update: Our website and panel should be working normally for all users now. If you do see any issues, please raise a ticket

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[Fixed] Web491 inaccessible

Posted in Downtime by

We are investigating the issue and will update the post as soon as we have further details.

2017-02-02 18:52 UTC The issue has been resolved and the server is back online.

2017-02-03 14:30 UTC: The server is inaccessible again. We are working to resolve the issue as soon as possible.

2017-02-03 15:20 UTC: The server is back online.

2017-02-15 10:30 UTC: The server is inaccessible again. We are working to bring back the machine online as soon as possible.

2017-02-15 10:45 UTC: The server is back online.

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[Fixed] Web367 operational issues

Posted in Downtime by

2017-02-01 23:20 UTC: We are investigating the issue and will update the post as soon as we have further details.

2017-02-02 01:16 UTC: Web367 has suffered a catastrophic disk failure. We’ve recovered some data from the server, and have the remaining data in our backups. We’re presently restoring the machine to new hardware and will notify affected customers with the new server details.

2017-02-02 02:48 UTC: The file transfer is 50% complete.

2017-02-02 05:17 UTC: The file transfer is complete. We’re still working on restoring database passwords and permissions. If you notice a problem with your site, please open a support ticket for immediate assistance.

2017-02-02 15:00 UTC: We were able to recover all the data on Web367 and brought the original machine back online.

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[Fixed] Web220 inaccessible

Posted in Downtime by

2017-02-01 09:35 UTC: We are investigating the issue and will update the post as soon as we have further details.

2017-02-01 15:10 UTC: The issue has been resolved and the server is back online.

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[Fixed] Web187 inaccessible

Posted in Downtime by

2017-02-01 09:35 UTC: We are investigating the issue and will update the post as soon as we have further details.

2017-02-01 15:10 UTC: The issue has been resolved and the server is back online.

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[Fixed] Web470 inaccessible

Posted in Downtime by

We are investigating the issue and will update the post as soon as we have further details.

2017-01-26 09:20 UTC: The server is back online and all services are operational.

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[fixed] web340 inaccessible

Posted in Downtime by

We are investigating the issue and will update the post as soon as we have further details.

2017-01-23 23:46 UTC: We’re running a filesystem check on Web340 at this time.

2017-01-24 00:40 UTC: The disk on Web340 is completely unrecoverable. We’re going to use the most recent backup to restore the machine to new hardware. We’ll email affected customers with the new server details.

2017-01-24 02:18 UTC: We’re transferring data from the backup server to the new hardware at this time.

2017-01-24 02:28 UTC: The new server details were just emailed to all affected customers.

2017-01-24 02:45 UTC: About 30% of the affected customers have been restored so far.

2017-01-24 05:37 UTC: About 62% of the affected customers have been restored so far.

2017-01-24 09:20 UTC: Most sites should now be back online. Large files are still being restored

2017-01-24 12:00 UTC: Large files are still being restored.

2017-01-24 19:06 UTC: Large files are still being restored.

2017-01-24 23:15 UTC: Some very large files for a very small number of accounts are still being restored.

2017-01-25 01:58 UTC: All accounts on Web340 have been restored to the new server. If you’re having any problems with your site on the new hardware, then please open a support ticket and our team will assist you.

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[fixed] Web535 is inaccessible

Posted in Downtime by

2017-01-17 15:30 The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2017-01-17 16:09 UTC There was a power supply failure in that failed. It has been replaced. The server is back online.

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