[Fixed] USA Network Connectivity

Posted in Uncategorized by

USA based machines are currently experiencing some network issues, which greatly affect its connectivity. Packet loss and other network problems are to be expected. We are working with our datacenter on resolving the problem as soon as possible. We will update this post as soon as we have more information.

2021-05-26 15:18 UTC: The issue has been partially resolved for some customers while others are still affected. We are continuing to work on the issue.

2021-05-26 16:43 UTC: The network issue has been resolved. If you have any further issues please open a support ticket and we will be happy to help.

-
-

Issues with our payment process

Posted in Problems by

We are unable to process manual payments and cannot set up new payment sources for automatic monthly billing at this time.

We’re working with our payment processor to resolve the issue and will update this post as soon as more information is available.

UPDATE 2021-06-07 15:12 UTC: A fix was pushed a few moments ago to resolve this issue, but do let us know if you notice further issues. We will mark this as resolved as soon as we get enough feedback.

-
-

Network Maintenance in Singapore on April 20th

Posted in Uncategorized by

We will be performing network maintenance on our Singapore based servers on April 20th, 2021.

The maintenance will take place between 16:00 UTC and 18:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

-
-

[Done] Scheduled maintenance on Web567 on March 7th

Posted in Uncategorized by

We will be performing hardware maintenance on Web567 March 7th between 00:00 UTC and 01:00 UTC.

Connectivity to the server will be interrupted for up to one hour during the maintenance window, although we only anticipate 15-20 minutes.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2021-03-07 00:25 UTC: The maintenance is complete and the server is back online.

-
-

[Fixed] Web555 inaccessible

Posted in Downtime by

Web555 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2021-03-03 15:58 UTC: The server is back online.

-
-

[Done] Emergency Reboots on Shared Servers

Posted in Uncategorized by

We will be rebooting all shared servers Sunday, February 14 from 0:00 to 3:00, to apply important updates.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

2021-02-14 00:47 UTC: Starting reboots on Singapore based shared machines.

2021-02-14 01:15 UTC: Singapore reboots are complete.

2021-02-14 01:16 UTC: Starting reboots on EU based shared machines.

2021-02-14 01:40 UTC: Singapore reboots are complete.

2021-02-14 00:41 UTC: Starting reboots on USA based shared machines.

2021-02-14 01:58 UTC: USA reboots are complete.

-
-

[Done] Emergency Reboots on Cloud Servers

Posted in Uncategorized by

We will be rebooting all cloud-based servers Saturday, February 13 from 0:00 to 3:00, to apply important updates.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

2021-02-13 00:06 UTC: Starting reboots on Singapore based cloud machines.

2021-02-13 00:38 UTC: Singapore reboots are complete.

2021-02-13 00:39 UTC: Starting reboots on EU based cloud machines.

2021-02-13 01:24 UTC: EU reboots are complete.

2021-02-13 01:24 UTC: Starting reboots on USA based cloud machines.

2021-02-13 02:55 UTC: USA reboots are complete.

-
-

[FIXED] Control Panel and Main Website connectivity issues

Posted in Uncategorized by

We are currently experiencing connectivity issues with our Control Panel and Main Website.

We are working with to resolve this issue and make the sites accessible again.

Please watch this area for updates and progress on the incident.

2020-12-30 1747 connectivity has been restored to both and we are still looking at root cause.

2020-12-30 1824 marking as fixed as there have been no further issues and most likely a temporary network issue.

-
-

[Fixed] Web608 inaccessible

Posted in Uncategorized by

Web608 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2020-12-28 0:05 UTC: Service was briefly restored but further issues have arisen. Please stand by for further updates.

2020-12-28 1:22 UTC: The server is back but we are in the process of restoring it’s services. Please stand by for further updates.

2020-12-28 1:43 UTC: Services should be restored. Please open a support ticket if issues persist.

2020-12-18 11:57 UTC: The server was unresponsive again and was taken down for an emergency filesystem check. We’ll update this post as soon as it is complete.

2020-12-28 16:19 UTC: The server is back online. We are migrating accounts off the machine.

2020-12-29 00:18 UTC: All accounts have been migrated off of the server.

-
-

[Fixed] Web526 inaccessible

Posted in Problems by

Web526 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2020-12-25 7:25 UTC: The issue has been resolved and the server is back online.

-
-