[Fixed] Web366 unreachable

Posted in Uncategorized by

web366.webfaction.com is unreachable by the external network, and initial evidence suggests possible router failure. Our system administrators are looking into it.

[2016-05-23] The router issue has been addressed and the server is back online.

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[Done] Web416 MySQL Maintenance

Posted in Problems by

The shared MySQL databases on Web416 are showing some signs of corruption. We are rebooting the server into rescue mode to run a filesystem check. We will then perform a MySQL recovery.

We will update this post as more information becomes available.

2016-05-21 06:50 UTC : The filesystem check is complete. We are starting the MySQL recovery process.

2016-05-21 10:20 UTC : The MySQL recovery is complete. If you experience any problems with your website, please open a support ticket.

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[fixed] web351 inaccessible

Posted in Problems by

The server is currently not accessible. We are looking into the issue.

There was a kernel panic that prevented the server from booting. This has been resolved and the server is back online.

 

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[Fixed] Web162 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue.

2016-05-10 09:40 UTC: The issue has been resolved. All services are back.

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[Fixed] Web409 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue.

2016-05-09 08:50 UTC: The issue has been resolved. All services are back.

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[Monitoring] Web510 inaccessible

Posted in Problems by

The server is currently inaccessible. We are investigating the issue.

2016-05-02 17:32 UTC: Web510 was under a DDOS attack. It is accessible again. We are monitoring for any further issues.

2016-05-05 17:22 UTC: Our upstream provider has enabled mitigation for the next 24 hours. We are continuing to monitor, and the server is accessible now.

2016-05-06 10:05 UTC: The DDOS attack is ongoing, and the server is still behind our upstream provider’s DDOS protection system. The server is generally accessible, but some customers may experience degraded network connectivity and intermittent timeouts.

2016-05-06 16:20 UTC: The attack has subsided and normal connectivity has been restored. We’ll continue to monitor.

 

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[Monitoring] Web501 offline (DDoS)

Posted in Downtime by

Web501 has been null-routed by our upstream provider, due to massive inbound traffic which is most probably caused by a DDoS attack.

We’re working to restore service and will update this post when we have more information.

2016-05-01 20:14  Our upstream provider has enabled mitigation for the next 24 hours. We are continuing to monitor, and the server is accessible now.

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[Fixed] Web435 inaccessible

Posted in Problems by

Web435 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-04-29 9:20 UTC: The issue has been resolved. All services are back online.

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[Monitoring] Web442 DDoS

Posted in Problems by

Web442 is currently inaccessible. We are investigating the issue; please stand by for updates.

2016-04-17 03:45 UTC: Our upstream provider have enabled DDOS protection for the server. Network traffic will be degraded during that time. We will remove the DDOS protection as soon as the attack subsides.

2016-04-18 03:25 UTC: The heavy traffic has subsided and mitigation has been removed. At this time the server is stable. We will monitor the server a little further.

2016-04-18 09:30 UTC: The attack has resumed and the server is currently null-routed. We are working to restore the services ASAP.

2016-04-18 13:35 UTC: We’ve managed to mitigate the attack. We are monitoring the server closely.

2016-04-18 14:05 UTC: Our mitigation system was not able to contain the severity of the attack. The server has been null-routed again.

2016-04-18 22:19 UTC: The null route has been lifted and service has been restored. We’ll continue to monitor.

2016-04-20 10:30 UTC: The attack has resumed and our upstream provider has enabled DDOS protection for the server. Degraded network traffic and intermittent connectivity issues are to be expected while DDOS mitigation is active. We are working to restore normal connectivity as soon as possible.

2016-04-22 10:00 UTC: The attack has subsided and normal connectivity has been restored. We’ll continue to monitor.

2016-04-25 04:21 UTC: The attack has resumed and we’re working to have the null route removed and DDoS mitigation services enabled.

2016-04-25 05:27 UTC: The null route was removed under an hour ago and the server should be accessible. Keep in mind there may be intermittent access for some due to the DDoS mitigation service in place.

2016-04-25 10:00 UTC: The connectivity to the server has been stable for several hours. The DDoS mitigation service is still in place and we continue to monitor the server.

2016-04-26 04:25 UTC: The attack has subsided and normal connectivity has been restored. We’ll continue to monitor.

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[Fixed] Web491 inaccessible

Posted in Downtime by

Web491 is currently inaccessible. We are investigating the issue; please stand by for updates.

2016-04-16 11:00 UTC: Web491 is back online.

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