[Fixed] Server connectivity issues in St. Louis

Posted in Downtime by

We are currently experiencing connectivity issues in St. Louis, affecting customers on the following machines:

web507 web510 web552 web568 web569 web571 web604 web605 web606 web607 web608 web609 web610 web611 web612 web613 web614 web615 web616 web617 web618 web619 web620 web621 web622 web623 web624 web625 web626 web627 web628 web629 web630 web631 web632 web634 wf-103-44-220-49 wf-148-72-160-116 wf-148-72-160-120 wf-148-72-160-121 wf-148-72-160-128 wf-148-72-160-201 wf-148-72-160-210 wf-148-72-160-222 wf-207-38-86-112 wf-207-38-86-36 wf-207-38-92-154 wf-207-38-92-155 wf-207-38-92-205 wf-207-38-93-109 wf-207-38-93-115 wf-207-38-93-152 wf-207-38-93-165 wf-207-38-93-169 wf-207-38-93-189 wf-207-38-93-202 wf-207-38-93-203 wf-207-38-93-217 wf-207-38-93-223 wf-207-38-93-226 wf-207-38-93-227 wf-207-38-93-238 wf-207-38-93-245 wf-207-38-93-247 wf-207-38-93-71 wf-207-38-94-244 wf-31-170-122-218

We are working with our datacenter technicians to resolve this issue and make the servers accessible again.

Please watch this area for updates and progress on the incident.

2019-09-05 06:48 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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[Done] Network Maintenance in USA on September 9th, 2019

Posted in Uncategorized by

We will be performing network maintenance on our USA based servers on September 9th, 2019 to fix a switch issue. This will also prevent network connectivity issues in the future due to better redundancy.

The maintenance will take place between 4:30 UTC and 10:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

2019-09-05 06:48 UTC: An emergency replacement had to be performed today and this maintenance is no longer required.

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[Fixed] Intermittent connectivity for US servers

Posted in Problems by

Connectivity to some of our servers in the US is intermittent from various locations.

We’re investigating the issue at this time and will update this post when we have more information.

2019-09-05 06:48 UTC: Connectivity has been restored to all servers with a switch replacement.

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[Fixed] Web601 connectivity issues

Posted in Uncategorized by

Customers may be experiencing connectivity issues to Web601. We are looking into the issue and will resolve it as quickly as possible.

2019-08-15 01:05 UTC: Web601 should be accessible. If you still have issues please open a support ticket.

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[Fixed] Web521 inaccessible

Posted in Uncategorized by

Web521 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-14 14:58 UTC: Web521 is back online

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[Fixed] Web323 inaccessible

Posted in Downtime by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-12 07:40 UTC: Web323 is back online

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[Done] Emergency maintenance on Web505 on Friday, July 26, 2019

Posted in Uncategorized by

Web505 will be taken down to replace a failing drive module Friday, July 26, 2019 between 05:00 UTC and 08:00 UTC. The expected downtime should be 1 hour or less.

2019-07-26 05:12 UTC: Drive swapped and service is back online.

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[Done] Server maintenance between July 22-26, 2019

Posted in Uncategorized by

We will be performing maintenance on all servers July 22-26, 2019 to install important updates.

A two-hour window has been allocated for the maintenance per server, however, the actual downtime should be much less. During the downtime connectivity to the server will be interrupted. We will email customers with the specific time of their maintenance.

This is a mandatory security maintenance to patch the MDS (ZombieLoad) CPU vulnerability that cannot be altered, postponed, or rescheduled. If you want to learn more about this vulnerability, visit Intel’s website.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

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[Done] Emergency maintenance on Mailbox18 on Saturday, July 13, 2019

Posted in Uncategorized by

Mailbox18 will be taken down to replace a failing memory module Saturday, July 13, 2019 between 02:00 UTC and 03:00 UTC. The expected downtime should be 1 hour or less.

2019-07-14 03:04 UTC: Maintenance is complete and the server is back online.

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[Fixed] Server connectivity issues in Dallas

Posted in Uncategorized by

We are currently experiencing connectivity issues in Dallas affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-06-24 15:55 UTC: Connectivity has been restored to all servers.

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