Network Maintenance in Singapore on April 20th

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We will be performing network maintenance on our Singapore based servers on April 20th, 2021.

The maintenance will take place between 05:00 UTC and 07:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

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[Done] Scheduled maintenance on Web567 on March 7th

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We will be performing hardware maintenance on Web567 March 7th between 00:00 UTC and 01:00 UTC.

Connectivity to the server will be interrupted for up to one hour during the maintenance window, although we only anticipate 15-20 minutes.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2021-03-07 00:25 UTC: The maintenance is complete and the server is back online.

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[Fixed] Web555 inaccessible

Posted in Downtime by

Web555 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2021-03-03 15:58 UTC: The server is back online.

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[Done] Emergency Reboots on Shared Servers

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We will be rebooting all shared servers Sunday, February 14 from 0:00 to 3:00, to apply important updates.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

2021-02-14 00:47 UTC: Starting reboots on Singapore based shared machines.

2021-02-14 01:15 UTC: Singapore reboots are complete.

2021-02-14 01:16 UTC: Starting reboots on EU based shared machines.

2021-02-14 01:40 UTC: Singapore reboots are complete.

2021-02-14 00:41 UTC: Starting reboots on USA based shared machines.

2021-02-14 01:58 UTC: USA reboots are complete.

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[Done] Emergency Reboots on Cloud Servers

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We will be rebooting all cloud-based servers Saturday, February 13 from 0:00 to 3:00, to apply important updates.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

2021-02-13 00:06 UTC: Starting reboots on Singapore based cloud machines.

2021-02-13 00:38 UTC: Singapore reboots are complete.

2021-02-13 00:39 UTC: Starting reboots on EU based cloud machines.

2021-02-13 01:24 UTC: EU reboots are complete.

2021-02-13 01:24 UTC: Starting reboots on USA based cloud machines.

2021-02-13 02:55 UTC: USA reboots are complete.

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[FIXED] Control Panel and Main Website connectivity issues

Posted in Uncategorized by

We are currently experiencing connectivity issues with our Control Panel and Main Website.

We are working with to resolve this issue and make the sites accessible again.

Please watch this area for updates and progress on the incident.

2020-12-30 1747 connectivity has been restored to both and we are still looking at root cause.

2020-12-30 1824 marking as fixed as there have been no further issues and most likely a temporary network issue.

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[Fixed] Web608 inaccessible

Posted in Uncategorized by

Web608 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2020-12-28 0:05 UTC: Service was briefly restored but further issues have arisen. Please stand by for further updates.

2020-12-28 1:22 UTC: The server is back but we are in the process of restoring it’s services. Please stand by for further updates.

2020-12-28 1:43 UTC: Services should be restored. Please open a support ticket if issues persist.

2020-12-18 11:57 UTC: The server was unresponsive again and was taken down for an emergency filesystem check. We’ll update this post as soon as it is complete.

2020-12-28 16:19 UTC: The server is back online. We are migrating accounts off the machine.

2020-12-29 00:18 UTC: All accounts have been migrated off of the server.

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[Fixed] Web526 inaccessible

Posted in Problems by

Web526 is currently not accessible. We are looking into the issue and will resolve it as quickly as possible.

2020-12-25 7:25 UTC: The issue has been resolved and the server is back online.

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Emergency maintenance on Web512

Posted in Downtime by

2020-11-27 14:30 UTC: Web512 is back from an emergency reboot. We plan on taking the server down for an fsck to check the file system. Please watch this area for updates and progress on the incident. We appreciate your patience.

2020-11-27 16:40 UTC: We are taking down Web512 for the fsck and will update when we have more information.

2020-11-27 18:00 UTC: The fsck is ongoing and there is no ETA at this time when it will be complete or the server back online.

2020-11-27 18:18 UTC: The fsck is complete on Web512. The server has been returned to operational status and is serving traffic. Our system administrators will continue monitoring the server closely.

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Web517 stability issues

Posted in Downtime by

2020-11-20 05:38 UTC: We’ve been addressing stability issues affecting customers on Web517. Please watch this area for updates and progress on the incident. We appreciate your patience.
2020-11-20 13:31 UTC: The machine is down. We are working with our datacenter to get the machine back online.
2020-11-20 16:15 UTC: The machine is back online.
2020-11-25 20:18 UTC: The machine is down again. We are working with our datacenter to get the machine back online.
2020-11-25 23:43 UTC: The datacenter is proceeding with a chassis swap of the server.
2020-11-27 01:49 UTC: We’re in the process of moving customers from Web517 to a new server

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