[Done] Scheduled maintenance on our control panel Tuesday, 3 January 2017

Posted in Uncategorized by

In ordered to prevent unplanned outages one of our datacenters will be performing maintenance work on Tuesday, 3 January 2017 sometime between 3pm and 6pm UTC.

The downtime itself should be less than 30 minutes and during that time our main website, control panel and email sending platform will be unavailable.

We will update this post when the downtime begins, and when the upgrade is complete.

2017-01-03 15:31 UTC: The maintenance is starting at this time.

2017-01-03 15:08 UTC: The maintenance is complete.

-
-

[fixed] Web535 is inaccessible

Posted in Downtime by

2017-01-17 15:30 The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2017-01-17 16:09 UTC There was a power supply failure in that failed. It has been replaced. The server is back online.

-
-

[Fixed] Web398 offline

Posted in Downtime by

Web398 is offline while we are troubleshooting an issue affecting SSH authentication. We hope to have service restored quickly and will update this post when we have more information.

2017-01-10 00:23 UTC: The issue has been resolved and Web398 is back online.

-
-

[Fixed] Web544 connectivity issues

Posted in Downtime by

2017-01-04 19:00 UTC: The front end nginx server is down on Web544. We’re actively investigating this, please stand by for further updates.

2017-01-04 20:00 UTC: The front-end nginx server is up and operational at this time. Normal service has been restored.

-
-

[Fixed] MySQL issue on Web347

Posted in Maintenance by

MySQL is down on web347 while we run a repair operation. We’ll update this post once we have more information.

2016-01-04 18:14 UTC MySQL is now operational and the server is online.

-
-

[Resolved] Web467 is inaccessible

Posted in Downtime by

2016-12-30 13:33 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-30 13:41 UTC: We were able to reboot the server to resolve the issue. The server is back online.

-
-

[Fixed] Sites on some servers inaccessible

Posted in Uncategorized by

Currently, websites on Web501, Web507, Web513 are be unreachable. We’re actively investigating this, please stand by for further updates.

2016-12-16 03:41 UTC: Websites and applications should be resolving for all three servers. We’ll monitor them for a little while. Please open a support ticket if you believe there are any persisting issues. Thank you for your patience.

-
-

Web526 inaccessible

Posted in Downtime by

2016-12-15 18:26 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-15 18:34 UTC: The front end nginx server is up and operational at this time. Normal service has been restored. Our System Administrators will be monitoring to make sure that it starts normally.

-
-

[Fixed] Web473 connectivity issues

Posted in Problems by

2016-12-15 10:05 UTC: Connectivity to Web473 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-12-15 10:45 UTC: Our data center technicians reported that this issue is due to a failed network router which caused interface connections and routing protocols on the device to stop forwarding traffic. The network engineers are currently working on getting the router back online.

2016-12-15 11:40 UTC: The network router is now fixed and the connectivity to Web473 has been restored.

-
-

[Fixed] Web470 connectivity issues

Posted in Problems by

2016-12-15 10:05 UTC: Connectivity to Web470 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-12-15 10:45 UTC: Our data center technicians reported that this issue is due to a failed network router which caused interface connections and routing protocols on the device to stop forwarding traffic. The network engineers are currently working on getting the router back online.

2016-12-15 11:40 UTC: The network router is now fixed and the connectivity to Web470 has been restored.

-
-