2016-08-23 19:24 UTC: Several minutes ago, Web380 became non-responsive under heavy load, so we rebooted it. The machine is back online at this time, and we are monitoring for further signs of trouble.
We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.
2016-08-23 15:05 UTC: The SMTP authentication database was corrupt, so we’ve restored it from a backup made on 18 August 2016. Most mailboxes should be able to send mail now. If you’re still having problems, then please try resetting your mailbox password via our control panel.
The server is currently inaccessible due to high traffic to the machine. We are investigating the issue.
2016-08-06 03:40 UTC: The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.
At the present time, mail forwarded from our MX servers to addresses hosted by Google (including Gmail and Google Apps) may be considerably delayed because our MX are temporarily being rate-limited by Google.
We’re working to resolve the issue and will update this post when more information is available.
2016-08-02 21:24 UTC: at this time, the issue appears to be resolved. We’ll continue to monitor for the next 24 hours.