[Fixed] Web162 inaccessible

Posted in Downtime by

We are currently investigating the issue and will post an update as soon as we have further details.

2016-07-26 07:20 UTC: Web162 is back online.

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[Fixed] Web526 Inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve it as quickly as possible.

 

2016-07-25 11:54 UTC We’re continuing to work on the issue

2016-07-25 13:25 UTC The machine is back online

 

 

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[fixed] Web319 connectivity issues

Posted in Downtime by

We are currently investigating the issue. Further details will be posted as soon as we can.

2016-07-21 20:43 UTC: The issue has been narrowed to the primary IP of the server. We are still investigating the cause.

2016-07-21 22:49 UTC: Connectivity has been restored and the server is back online.

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[Fixed] Web530 Inaccessible

Posted in Uncategorized by

We are currently looking into the issue and will resolve it as quickly as possible.

2016-07-20 01:32 UTC: The server is back online.

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[Fixed] Web430 Inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve it as quickly as possible.

2016-07-16 08:00 UTC: Web430 is back online.

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[Done] Scheduled maintenance on web75, July 17, 2016

Posted in Scheduled downtime by

Web75 will be taken down for RAID maintenance on July 17th, between 06:00 and 09:00 UTC.

We will update this post as maintenance will progress.

06:08 UTC Maintenance has begun

07:15 UTC The RAID card is currently being replaced.

08:40 UTC The maintenance is complete and server is back online

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[Monitoring] Web510 Inaccessible (DDoS)

Posted in Downtime by

The server is currently inaccessible due to high traffic to the machine. We are investigating the issue.

2016-07-11 11:50 UTC: The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.

2016-07-12 08:50 UTC: The scale of the attack has increased and server is inaccessible again. We are investigating the issue.

2016-07-12 13:00 UTC: The server has been placed under DDoS protection, and it is currently accessible. Some customers may still experience degraded network connectivity. We continue to monitor.

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[Fixed] Connectivity issues with several servers

Posted in Problems by

We are currently experiencing connectivity issues with some of the servers in Singapore. The servers for which we received an alert are: Web321, Web322, Web323, Web339, Web340, Web360, Web361, Web362, Web375, Web379, Web390, Web409, Web422, Web423, Web424, Web429, Web438, Web442, Web463, Web474, Web486, Web490, Web505, Web508, Web517. Web390 and Web490 just came back online. We are investigating the issue and will update this post when we have more information.

2016-07-07 19:13 UTC  The servers are all back online at this time.

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[Fixed] Web162 inaccessible

Posted in Downtime by

We are currently investigating the issue and will post an update as soon as we have further details.

2016-07-06 18:08 UTC: Web162 is back online.

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[Resolved] SMTP server blacklisted by Proofpoint

Posted in Problems by

At this time, smtp.webfaction.com has been listed on the Proofpoint blacklist. This is affecting mail delivery to @icloud.com addresses and other domains that are protected by Proofpoint.

Getting the server de-listed is our top priority, and we are presently working with Proofpoint to identify the specific reasons for the listing. Once that’s done, we’ll work to resolve those reasons and get the server removed from the list.

We’ll update this post as more information becomes available.

2016-07-05 23:41 UTC: smtp.webfaction.com is no longer blacklisted.

2016-07-06 05:04 UTC: Our SMTP server appears to be blacklisted again, please stand by for further updates.

2016-07-07 21:08 UTC: smtp.webfaction.com is no longer blacklisted by Proofpoint. We are monitoring for any changes.

2016-07-15 00:15 UTC: The SMTP server has not been blacklisted in the past 7 days.

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