2017-10-06 17:13 UTC: Several of our cloud servers are currently offline due to an unknown issue. We’re investigating at this time and will update this post when more information is available. The affected servers are:
2017-10-06 17:32 UTC: Several cloud servers are back online after a reboot of the host hardware. The servers down at this time are:
2017-10-06 18:32 UTC: All of the affected servers are back online.
2017-10-11 12:59 UTC: We are taking the machine down for emergency maintenance to do a chassis swap.
On Monday, 4 September 2017 between 11:00 and 12:00 UTC, we will perform maintenance on our Control Panel.
During this time, the Control Panel and API will be temporarily unavailable. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.
2017-09-04 12:01 UTC: We are starting the maintenance.
2017-09-04 13:49 UTC: The maintenance is now over. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.
2017-08-12 04:27 UTC: Users with email mailboxes on Mailbox8 and Mailbox9 servers may encounter intermittent authentication failures. Please stand by for further updates.
2017-08-16 22:54 UTC: We’ve determined that this issue is related to an ongoing migration of mailboxes to new hardware. We’re continuing to troubleshoot.
2017-08-28 22:55 UTC: A permission problem related to the ongoing mailbox migrations is currently causing IMAP/POP login failure. We’re fixing the permissions at this time and will update this post when complete.
2017-08-28 23:42 UTC: The permission problem has been resolved, and IMAP/POP authentication should be working normally at this time. We’ll continue to monitor.
2017-08-30 21:53 UTC: We’re still seeing intermittent IMAP/POP authentication failures related to the ongoing mailbox migrations. This also affects webmail logins. Any failures should be temporary – if they don’t seem resolved within a few minutes, then please contact WebFaction support for further assistance.
2017-09-07 18:45 UTC: We’ve updated our migration process to minimize its impact on the IMAP/POP service, and are no longer seeing intermittent IMAP/POP authentication issues.