[Done] Scheduled downtime for Web51

Posted in Scheduled downtime by

We51 will be taken offline briefly at 4:00PM UTC on 28 March 2010 to remove a temporary drive that was installed during last week’s drive replacement. Total expected downtime is less than 1 hour. We will update this post with our progress.

[2010-03-28 4:05 PM UTC] Update: This work has been rescheduled to 5:00 PM UTC.

[2010-03-28 5:50 PM UTC] Update: Work is done and Web51 is back online.

-
-

[Done] Web51 HDD replacement

Posted in Scheduled downtime by

Web51 is scheduled to be taken offline to replace the disks and RAID controller.

The work is scheduled to begin at 13:00 UTC on March 22, 2010. We’ll update this post as the work progresses.

[15:50 UTC] Update: The hard drive replacement is taking longer than anticipated, due to some unexpected hardware problems. There is still no ETA available at this time.

[16:50 UTC] Update: The old RAID array is replaced now, and we are currently restoring all data to the new array.

[20:25 UTC] Update: Restore of Web51 customer data is complete and Web51 is back online.

-
-

[Done] Scheduled Downtime for web55

Posted in Scheduled downtime by

The data center will be performing network maintenance on On March 20, 2010, between 11:59pm and 4:00am CST. The maintenance will affect network connectivity to web55

Although a four-hour maintenance window is scheduled, total downtime is expected to be 60 minutes or less.

[March 21st, 05:44 AM GMT] Update: The maintenance is over, and the server is back online.

-
-

[Postponed] Web51 HDD replacement

Posted in Scheduled downtime by

We are going to replace the Hard Drives and the RAID controller on Web51.
The work is scheduled to start on March 18, 09 AM UTC. We’ll update this post with our progress.

Update: we are postponing this work to a date and time that is more convenient for customers and will cause less downtime. We’ll announce the new date and time later.

-
-

[Done] Web51 Scheduled Maintenance

Posted in Scheduled downtime by

We have scheduled a full set of hardware diagnostics to be performed on Web51. The diagnostics will take place on March 16, 8AM – 12PM UTC. During the specified interval, the server may be partially or completely inaccessible.

[March 16, 08:10 AM UTC] Update: The diagnostics have started and the server has been taken offline.
[March 16, 09:50 AM UTC] Update: The diagnostics are over, and the server is back online.

-
-

[Fixed] Web51 problems

Posted in Downtime by

Web51 is currently inaccessible. We are looking into the problem, and we will provide an update as soon as the server is back.

[Mar 14, 15:15 UTC] Update: The server was down due to filesystem errors. A complete filesystem check has been performed, and all reported issues have been corrected. If you encounter any problems with your files hosted on Web51, please contact our support team.
[Mar 15, 12:30 UTC] Update: The filesystem issues on Web51 reappeared. Our System Administrators are currently working to resolve the problems.
[Mar 15, 15:00 UTC] Update: Web51 is fully operational again. Full hardware diagnostics will be scheduled to investigate the underlying cause behind these problems.

-
-

[Done] Scheduled downtime for multiple servers

Posted in Scheduled downtime by

The data center will be performing network maintenance on 14 March 2010 between 6AM and 11AM GMT. The maintenance will affect network connectivity to the following machines: web84-web130, mailbox3 and mailbox4.

Although a five-hour maintenance window is scheduled, total downtime is expected to be 30 minutes or less.

-
-

[Fixed] Intermittent POP/IMAP login problems with mail.webfaction.com

Posted in Problems by

We’ve had reports of intermittent problems with POP/IMAP logins on mail.webfaction.com. We’re looking into the problem and hope to have it resolved soon.

[20:39 UTC] The POP/IMAP problem has been resolved. The problem was a misconfiguration in our primary POP/IMAP mail proxy.

-
-

[Done] Scheduled maintenance for web44

Posted in Downtime by

As part of our ongoing commitment to ensuring the best power and network connectivity for our customers the following outages will happen this weekend :

web44 – March 15, 2010, between 11:59pm and 4:00am CST

Due to the large volume of machines that will be rebooted in this upgrade we cannot guarantee the specific time within that window ,
it is however a quick process and will take less than 60 minutes per machine.

Please accept our apologies for any disruption caused and rest assured that our support staff will be will be on hand to ensure minimum disruption.

If you have any questions please contact our support staff who will be happy to assist you.

[11:00 UTC] Update: The maintenance was concluded.

-
-

[Done] Scheduled downtime on Web78 on Sunday 7 March 2010

Posted in Scheduled downtime by

On Sunday, 7 March 2010, at 6 PM GMT, Web78 will be taken offline to replace a failed drive The downtime should not exceed 1-2 hours, probably much less.

[6:30 PM GMT] Update: Done

-
-