[Done] Changes to our mail forwarding policy

Posted in Service change by

In our control panel you can configure an email address to forward all emails to an external email address.

If you do that our mail servers currently forward every email, including spam emails.

From May 5th 2010 our mail servers will no longer forward emails which are classified as obvious spam. This is because external email servers have no way of knowing whether the spam is coming from us or whether we are just forwarding it as you asked us to.

We have taken a very conservative view of what counts as spam for forwarding purposes to try to avoid false positives. However, please note that there is a very small chance that some genuine emails get wrongly classified as spam. If you you have some email addresses which are configured to forward everything to external email addresses there is a small chance that you could lose some emails. If you want to avoid that possibility, then we recommend that you configure your email addresses in our control panel to deliver all emails to a local mailbox as well as, or instead of, forwarding them to external email addresses.

If you have any question about this change open a support ticket and our support team will reply to you asap.

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[Done] Scheduled work on Web8 and Web97 tomorrow at 5pm UTC

Posted in Scheduled downtime by

On Sunday April 25th at 5pm UTC we will be moving Web8 to a new rack and adding a new RAID array to Web97. The downtime shouldn’t be more than 30mins in both cases and we will update this post then the work is completed.

Update: We’re going to move three more servers during the work: Dweb13, Dweb33 and Web16

Update 5.44pm UTC: The work is now over and all servers are back online.

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[Fixed] Mail delays on Mail3

Posted in Problems by

Some mail on Mail3 may be delayed due to an unusually high volume of mail in the mail queue. We’re working on resolving the issue.

If you are currently on Mail3 and would like to move to our new mail platform (which is more scalable and does not have this problem) then please open a support ticket and we’ll move you ASAP.

Update (5pm UTC): the mail queue on Mail3 is now back to a normal level. However you may still experience some issues if you are using Mail3 as your SMTP server. We encourage everybody to use smtp.webfaction.com as their SMTP server.

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[Completed] Emergency switch maintenance 12:01CDT/5:01UTC

Posted in Downtime by

Our data center has noticed a problem with a patch panel cable. In order to fully repair the problem and replace the cable they have scheduled emergency maintenance for the Houston data center.

While the expected the impact of the cable replacement is to be in seconds, an hour maintenance window has been scheduled to allow for monitoring.

Servers possibly affected by the maintenance: dweb1-47 and web28-83.

[Update 1:07CDT/6:07UTC]: The maintenance window is over.

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[Completed] Control panel maintenance on Saturday at 3am CST time

Posted in Scheduled downtime by

We will be performing some maintenance work on our central database on Saturday April 10th at 3am CST time.

The control panel will be unavailable for up to two hours.

Update 5am CST: The work is taking slightly longer than expected and it is still ongoing. We’re hoping to complete it in the next hour.

Update 5.35am CST: The work is now completed

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[Done] Unscheduled maintenance on Web48

Posted in Downtime by

Web48 is currently down for an unscheduled maintenance. Our System Administrators are working to bring the server back. We will update this post as soon as the server is operational again.

[16:25 UTC] The server is now back online. No further service interruptions are expected.

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[Fixed] Web120 under DDoS attack

Posted in Problems by

Web120 is experiencing a distributed denial-of-service attack, which is currently preventing access to all sites hosted there. We are working to mitigate the effects of the attack and will update this post with our progress.

[17:38 UTC] Update: we’ve activated upstream filtering for malicious traffic on Web120, and the server is now responding normally. We’ll leave the filters active until we have determined that the attack has subsided. Please open a support ticket if you’re having problems connecting to web120.

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[completed] Web11 hard disk addition

Posted in Downtime by

Web11 is scheduled to be taken offline for the addition of a extra hard disk.

The work is scheduled to begin at 7am GMT on April 6th , 2010 and will take up to 10 minutes.

[update] this work has been completed and the remaining setup will not involve any customer disturbance

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