[Done] Scheduled maintenance for Web79 on Thursday, Dec 2

Posted in Scheduled downtime by

Web79 will be taken down at 07:00 AM UTC on Thursday, December 2 for a disk upgrade. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[07:00]Web79 is down
[07:25] Web79 is UP

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[Done] Scheduled maintenance work on Web117 on Wednesday, December 1st

Posted in Downtime by

Web117 will be taken down at 10:00 AM UTC on Wednesday, December 1st to repair its RAID controller. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[11:30] The maintenance is now complete and the server is back online.

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[Fixed]Emergency maintenance on Mailbox6 and MX10.

Posted in Downtime by

Our data center is performing some emergency maintenance that is affecting 2 mail servers, Mailbox6 and MX10.

Update [08:32 UTC]: The issue has been resolved, Mailbox6 and MX10 are back online and functioning normally.

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Higher than normal volume of spam

Posted in Problems by

Recently we have noticed an increasing number of spam emails getting through our anti-spam filter. We are actively working on improving our spam filtering and you can expect an improvement in the near future.

Update Dec 2: We have made some improvements to our anti-spam filter and fewer spam emails are now getting through. More improvements still to come.

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[Done] Scheduled maintenance work on Web87 on Wednesday, November 24

Posted in Downtime by

Web87 will be taken down at 10:00 AM UTC on Wednesday, November 24 to repair its RAID controller. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[15:00 UTC] The RAID controller has been repaired without having to bring the server offline.

 

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[Fixed] Scheduled maintenance work on mail system Monday, November 22

Posted in Downtime by

We will be upgrading our web-mail client, Roundcube to the latest version at 11am UTC. The downtime should be less than 1 hour.

[11:20 UTC]: The maintenance is now complete and the webmail is back online.

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[Fixed] Network issue affecting multiple servers for some customers

Posted in Problems by

We’ve received reports from some customers having trouble accessing some servers, including panel.webfaction.com and help.webfaction.com. We’re looking into the problem now and hope to have it resolved ASAP.

2010-11-14 17:40 UTC: The problem was a larger networking issue with our upstream provider. The issue has been resolved.

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Web1 to Web56 now run Nginx as the frontend web server

Posted in General by

We have replaced the frontend web server on Web1 to Web56 with Nginx (previously it was running Apache). This means that all of our servers now run Nginx as their frontend web server. Note that Apache is still running behind Nginx to serve certain apps like PHP or Subversion. The change on Web1 to Web56 should be totally transparent but if you notice any issue open a ticket and we’ll look into it right away. The only change you should notice is that “static only” apps should now be a bit faster on Web1 to Web56 because they are now served directly by Nginx.

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[Done]Scheduled maintenance work on Web78 on Friday, November 5

Posted in Downtime by

Web78 will be taken down at 10:00 AM UTC on Friday, November 5 to repair its RAID controller. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[12:00 UTC] The RAID controller has been repaired without having to bring the server offline.

 

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[Fixed] Datacenter outage affecting multiple servers

Posted in Downtime by

Our datacenter experienced a site-wide outage, which affected multiple servers of ours.  For about 15 minutes there was no connectivity to  some machines. Connectivity is now restored, and all servers are now reachable. We are still investigating the underlying cause.

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