[Fixed] Intermittent IMAP/POP3 connection issues

Posted in Downtime by

Several customers have reported intermittent IMAP and POP3 connection issues for mail.webfaction.com. We’re looking into the problem and hope to have it resolved shortly.

[Update] The problem, which was related to intermittent high load on mailbox5, has been resolved.

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[Done]: Scheduled maintenance work on Web116 on Monday, January 31

Posted in Scheduled downtime by

Web116 will be taken down on Monday Jan 31 at 11:00AM UTC for a hard disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[11:10 AM UTC] We are bringing the server down for hard drive replacement.
[11:33 AM UTC] Web116 is up and running again.

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[Done] IP address change for ns4.webfaction.com on Wednesday

Posted in Downtime by

From Wednesday January 26th ns4.webfaction.com will point
to 173.230.141.144 (instead of 67.15.36.43 currently).

If you own any domains and use our DNS servers then you may have given the previous IP address to your domain registrar. If that is the case then we recommend that you update the IP address in your registrar’s control panel as soon as possible (you don’t have to wait until Wednesday). Since we are changing the IP address of just one of our 4 DNS server there is no danger of your website or emails being inaccessible while you make the change.

Some registrars only ask for the DNS servers names not their IP addresses. IF that’s the case with your registrar then you don’t need to do anything.

You can find more information about our DNS servers here: http://docs.webfaction.com/user-guide/domains.html#pointing-your-domain-to-webfaction-s-servers

Update: ns4.webfaction.com now points to 173.230.141.144

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[Fixed] Web134 inaccessible

Posted in Downtime by

A series of SPAM and Phishing attacks have taken web134 offline. We have identified the source of the attacks, resolved them, and are now working to bring the server back online.

Edit: Web134 is back online.

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[Done] Scheduled maintenance work on web171 on Wednesday, January 19

Posted in Downtime by

We will be investigating the cause of a visual alarm on Web171, Wednesday Jan 19 at 09:00 UTC.

Depending on the severity we might have to take the server down and if so it will be down between a few minutes and a few hours. We will update this ticket as soon as we have more information tomorrow.

[09:35 AM UTC] The maintenance is complete and the server is back online.

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[Done] Scheduled maintenance work on mailbox3 on Sunday, January 16

Posted in Downtime by

Mailbox3 will be taken down on Sunday Jan 16 at 08:00PM UTC for a hard disk upgrade. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[08:32 PM UTC] The disk upgrade is done. The server is up and running.

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[Done] Mailbox6 inaccessible

Posted in Downtime by

Postfix is not starting on mailbox6 and this is causing e-mail connection issues for some users. We are currently addressing the issue.

[Done] We have brought the server back on-line. E-mail services have been restored.

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[Done] Scheduled control panel maintenance on Sunday at 11am UTC

Posted in Scheduled downtime by

The control panel will be taken down on Sunday January 9th at 11am UTC for some maintenance work.
We expect the work to take less than 1h.

[11:40 UTC] The maintenance is complete and the control panel is back online.

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[Done]Scheduled maintenance work on web93 on Wednesday, January 05

Posted in Downtime by

Web93 will be taken down on Wednesday Jan 05 at 10:00AM UTC for a hard disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.
[10:35 AM UTC] The disk replacement is done. The server is up and running.

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[Done] Scheduled maintenance work on Web170 on Wednesday, January 05

Posted in Downtime by

Web170 will be taken down on Wednesday Jan 05 at 10:00AM UTC for a hard disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[11:30 AM UTC] The disk replacement is done. The server is up and running.

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