[Fixed] Widespread connectivity issues with all webservers

Posted in Downtime by

We are currently experiencing widespread connectivity issues with all webservers. The datacenter is aware of the issue and is investigating the problem. We will update this status blog as information becomes available.

Update: it appears that the issue was related to a network router. We are seeing connectivity begin to return to all affected servers at this time.

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[Fixed] Filesystem trouble on Web178

Posted in Downtime by

The filesystem on web178.webfaction.com went into a read-only state a few minutes ago. We were unable to remount it, so we’ve rebooted the machine. Service should be restored soon. We’ll update this post with more information as it becomes available.

[2010-02-20 18:49 UTC] Web178 is back online.

[2010-02-20 19:02 UTC] Web178’s filesystem has gone read-only again, so we’re taking the machine down for a full filesystem check.

[2010-02-20 20:36 UTC] The filesystem check is complete and Web178 is back online.

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[Fixed] Control panel offline

Posted in Problems by

panel.webfaction.com is currently offline. We’re investigating the cause now and should have service restored shortly.

[2010-02-18 22:39 UTC] The control panel is back online.

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[Done] Scheduled maintenance work on Web142 on Thursday, February 17

Posted in Downtime by

Web142 will be taken down on Thursday Feb 17 at 11:00AM UTC for a disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.
[11:30 UTC] Update: The disk has been replaced, and the server is fully operational again.

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[Done] Scheduled maintenance work on Web142 on Tuesday, February 15

Posted in Downtime by

Web142 will be taken down on Tuesday Feb 15 at 11:00AM UTC for a RAM card replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[02:45 UTC] Update: The current RAM card is causing some stability issues with the server. We are monitoring the server constantly to insure as little downtime as possible.
[11:10 UTC] Update: We are bringing the server down for RAM replacement.
[11:50 UTC] Update: The faulty RAM card has been replaced, and the server is fully operational again.

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Web180 distributed denial of service attack.

Posted in Downtime by

For the past 24 hours web180 has been under assault by a sophisticated distributed denial of service attack . Our support staff have been working diligently to bring this attack under control and are monitoring the server in real-time to maintain maximum uptime.

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[Done] IP address change for ns2.webfaction.com next Wednesday

Posted in General by

From Wednesday February 16th ns2.webfaction.com will point to 178.79.142.142 (instead of 67.15.112.31 currently).

If you own any domains and use our DNS servers then you may have given the previous IP address to your domain registrar. If that is the case then we recommend that you update the IP address in your registrar’s control panel as soon as possible (you don’t have to wait until Wednesday). Since we are changing the IP address of just one of our 4 DNS server there is no danger of your website or emails being inaccessible while you make the change.

Some registrars only ask for the DNS servers names not their IP addresses. If that’s the case with your registrar then you don’t need to do anything.

You can find more information about our DNS servers here: http://docs.webfaction.com/user-guide/domains.html#pointing-your-domain-to-webfaction-s-servers

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[Done] Scheduled maintenance work on Web126 on Monday, February 14

Posted in Downtime by

Web126 will be taken down on Monday Feb 14 at 11:00AM UTC for a hard disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[11:00 AM UTC] Update: The server is being brought down.
[11:32 AM UTC] Update: The server is up and running again.

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Plone CVE-2011-0720 Hotfix

Posted in Downtime by

Instructions for installing the hotfix for Plone CVE-2011-0720 are available here: How do I install the CVE-2011-0720 hotfix for Plone?

The hotfix patches a vulnerability that can lead to anonymous users getting full administrative access to your Plone site. All WebFaction users who are running Plone version 2.5 or higher are strongly encouraged to apply the hotfix to their sites as soon as possible. If you have any questions about the installation process, feel free to open a support ticket or ask on the post in our community site.

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[Done] Scheduled maintenance work on mailbox6 on Sunday, February 6

Posted in Downtime by

Mailbox6 will be taken down on Sunday Jan 16 at 08:00PM UTC for a hardware upgrade. Expected downtime should be around four hours. We will update this post as the maintenance progresses.

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