[Done] Scheduled maintenance work on Web9

Posted in Downtime by

PostgreSQL database system will be taken down on Friday, April 1st at 12:30UTC for a FS level backup of entire DB cluster. Expected downtime should be contained within 1 hour. We will update this post as the maintenance progresses.

[12.54 UTC] Backup completed. PostgreSQL has been restarted and it’s back to normal status.

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[Done] Scheduled maintenance work on Web78

Posted in Downtime by

Web78 will be taken down on Friday, April 1st at 08:00UTC for disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[09.15 UTC] Disk replacement done. The server is back to normal operational status.

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[Fixed] Intermittent IMAP/POP3 connection issues

Posted in Downtime by

Several customers have reported intermittent IMAP and POP3 connection issues for mail.webfaction.com. We’re looking into the problem and hope to have it resolved shortly.

Update: The problem has been resolved.

Update: 2011-03-28 17:15 UTC – we’re seeing more intermittent IMAP and POP3 login problems. This affects the webmail system as well. We believe we’ve identified the root cause and are working on a fix now.

Update 2011-03-29 18:45 UTC – the mail login problems have been resolved.

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[Done] IP address change for ns1.webfaction.com on Wednesday April 6th

Posted in Service change by

From Wednesday April 6th ns1.webfaction.com will point to 50.56.93.59 (instead of 207.44.144.46 currently).

If you own any domains and use our DNS servers then you may have given the previous IP address to your domain registrar. If that is the case then we recommend that you update the IP address in your registrar’s control panel as soon as possible (you don’t have to wait until Wednesday). Since we are changing the IP address of just one of our 4 DNS server there is no danger of your website or emails being inaccessible while you make the change.

Some registrars only ask for the DNS servers names not their IP addresses. If that’s the case with your registrar then you don’t need to do anything.

You can find more information about our DNS servers here: http://docs.webfaction.com/user-guide/domains.html#pointing-your-domain-to-webfaction-s-servers

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[Fixed]Mail6 not back after reboot.

Posted in Downtime by

A automatic reboot was issued for Mail6 after the file system went read only, the server has not come back yet. This issue is currently effecting all outgoing email from smtp.webfaction.com.

[03:45 UTC] – The server is still offline, we are currently checking the file system for errors.
[05:55 UTC] – The server’s RAID card and 1 hard drive have been replaced. The OS had been reloaded and we are currently restoring data to the machine.
[07:11 UTC] – The server has been restored and is functioning normally.

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[Done]Scheduled maintenance work on Web140

Posted in Downtime by

Web140 will be taken down on Thursday March 17 09:00 UTC for a disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[9:35 UTC] The disk has been replaced and server is back to normal avtivity.

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[Done]Scheduled maintenance work on Web127

Posted in Downtime by

Web127 will be taken down on Wednesday March 16 at 09:00 UTC for a disk replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.
[08:39 UTC] The disk has been already replaced and the server is back to normal.

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[Fixed]Web174 distributed denial of service attack.

Posted in Downtime by

For the past 4 hours Web174 has been under assault by a sophisticated distributed denial of service attack . Our support staff have been working diligently to bring this attack under control and are monitoring the server in real-time to maintain maximum uptime.

[Update] 10:25 UTC: Incoming traffic isn’t showing any further problems indicating a denial of service attack.

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[Fixed] Web73 not back after reboot

Posted in Downtime by

A automatic reboot was issued for Web73 after it stopped responding, the server has not come back yet.

We are working with the data center to resolve this ASAP.
We will update this post as soon as its back up.

[04:01 UTC] The filesystem is going read-only as soon as the server boots, we have asked the data center to run fsck on it.
[13:45 UTC] Web73 is fully operational again.

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[Done] Scheduled maintenance work on Web74 on Wednesday, March 02

Posted in Downtime by

Web74 will be taken down on Wednesday Mar 02 at 11:59AM UTC for a network card replacement. Expected downtime should be less than one hour. We will update this post as the maintenance progresses.

[13:30 UTC] Update: Web74 is now down for maintenance.
[13:47 UTC] Update: Web74 is now up and running again.

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