[Fixed] Web192 down

Posted in Downtime by

Web192 is down due to bandwidth saturation, we are working to get the bandwidth usage down and make the server responsive.

We will update this post as the situation progresses.

[07:37 UTC]  The server is back but we are still monitoring it.

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[fixed] Network problems with some servers in USA and EU

Posted in Downtime by

We are having network problems with some of the servers in USA and EU locations. We are working with our upstream providers to isolate and resolve the issue as soon as possible. When we know more about the problem we will post an update here.

Update: The latency appears to be over. We were unable to locate the root of the problem. The servers involved were online but unreachable from some locations. If you are still experiencing issues please submit a support ticket with the output from mtr if you are using Linux/OS X or pathping if you are using Windows.

Update: It seems that this was due to a bug in the software of one of the intermediate routers. Our upstream provider is working with the router vendor for possible fixes.

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[fixed] Web186 down for maintenance

Posted in Downtime by

Web186 is down now for a file system check. We will update this post when the server is back online.

Web186 is back online.

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[fixed] Web186 down

Posted in Downtime by

Web186 stopped responding to requests, and did not come back online after a reboot. We are working to resolve the situation, and will post any updates here.

Web186 is back online and responding again.

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[Done]Scheduled maintenance on Web131, April 27th.

Posted in Scheduled downtime by

Web131 will be taken down for a disk drive replacement Friday April 27th between 08:00 UTC and 11:00 UTC. We’ll update this post as maintenance progresses.

2012-04-27 08:55 UTC Disk has been replaced and is now rebuilding. The server is back to operational status.

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[Done]Maintenance on Mailbox5 Tuesday, April 24

Posted in Downtime by

We will be taking Mailbox5 offline for RAID controller maintenance between 03:00 a.m. – 05:00 a.m. UTC on Tuesday, 24 April 2012. We don’t anticipate the maintenance taking more than 1 full hour. We’ll update this post as maintenance progresses.

2012-04-23 04:26 UTC: The server is back online and functioning normally.

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[Fixed] Web101 down

Posted in Downtime by

Web101 is currently down. We are investigating the problem.

April 21, 2012 at 17:46 UTC: Issue has been resolved and the server is back online.

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[Fixed] Web211 down

Posted in Downtime by

Web211 stopped responding to requests a few minutes ago. We’re looking into the problem and should have service restored soon.

2012-04-20 16:00:49 UTC: Web211 is back online and responding to requests.

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[Done] Scheduled maintenance on mailbox5 on Sunday 22nd April 2012

Posted in Downtime by

Mailbox5 will be taken offline for a disk swap on Sunday 22nd April 2012 between 07:00 UTC and 10:00 UTC. We’ll update this post as maintenance progresses.

2012-04-22 07:30 UTC: The maintenance is complete and the server is back online.

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[Done] Scheduled web122 migration

Posted in Downtime by

As scheduled we are starting the migration of web122 to new hardware. During the migration services on the machine will be unavailable. We will update this post once the migration is over.

2012-04-16 07:50 UTC: The migration is complete and server is back online.

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