[Done]Scheduled maintenance on Mailbox7 October 31st, 2012.

Posted in Scheduled downtime by

Mailbox7 will be taken down for a disk drive replacement and RAID firmware upgrade Wednesday October 31st 2012 between 09:00 UTC and 12:00 UTC. We will update this post as maintenance progresses.

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Reminder: IP address change for ns1.webfaction.com and ns3.webfaction.com tomorrow

Posted in Service change by

As announced last week, ns1.webfaction.com will point to 198.61.215.225 (instead of 50.56.93.59 currently) and ns3.webfaction.com will point to 198.101.157.188 (instead of 209.114.37.51 currently) starting tomorrow.

If you own any domains and use our DNS servers then you may have given the previous IP addresses to your domain registrar. If that is the case then we recommend that you update the IP addresses in your registrar’s control panel as soon as possible (you don’t have to wait until tomorrow) . Since we are changing the IP addresses of just two of our four DNS server there is no danger of your website or emails being inaccessible while you make the change.

Some registrars only ask for the DNS servers names not their IP addresses. If that’s the case with your registrar then you don’t need to do anything.

You can find more information about our DNS servers here: http://docs.webfaction.com/user-guide/domains.html#pointing-your-domain-to-webfaction-s-servers

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[Done]Scheduled maintenance on Web358 October 26th, 2012.

Posted in Scheduled downtime by

Web358  will be taken down for a firmware upgrade Friday October 26th 09:00 UTC. The downtime should be less than 1 hour. We will update this post as maintenance progresses.

2012-10-26 09:27 UTC The firmware has been upgraded and the server is back at operational status.

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IP address change for ns1.webfaction.com and ns3.webfaction.com next Tuesday

Posted in Service change by

From Tuesday October 30th ns1.webfaction.com will point to 198.61.215.225 (instead of 50.56.93.59 currently) and ns3.webfaction.com will point to 198.101.157.188 (instead of 209.114.37.51 currently)

If you own any domains and use our DNS servers then you may have given the previous IP addresses to your domain registrar. If that is the case then we recommend that you update the IP addresses in your registrar’s control panel between October 26th and October 30th . Since we are changing the IP addresses of just two of our four DNS server there is no danger of your website or emails being inaccessible while you make the change.

Some registrars only ask for the DNS servers names not their IP addresses. If that’s the case with your registrar then you don’t need to do anything.

You can find more information about our DNS servers here: http://docs.webfaction.com/user-guide/domains.html#pointing-your-domain-to-webfaction-s-servers

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[Done]Reboots on various servers Wednesday, 24 October 2012

Posted in Scheduled downtime by

On Wednesday, 24 October 2012 between 00:30 – 05:30 we will perform reboots on various servers to upgrade the kernel and enable IPv6.

The expected downtime should be approximately 20 minutes or less per server. The list of servers that will be rebooted are as follows:

  • Web108
  • Web114
  • Web117
  • Web119
  • Web122
  • Web126
  • Web129
  • Web143
  • Web148
  • Web151
  • Web155
  • Web162
  • Web174
  • Web226
  • Web227
  • Web228
  • Web229
  • Web230
  • Web231
  • Web232
  • Web233
  • Web234
  • Web235
  • Web236
  • Web237
  • Web238
  • Web239
  • Web240
  • Web241
  • Web243
  • Web244
  • Web245

2012-10-23 03:27 UTC: The servers are all now back online and functioning normally.

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[Done]Scheduled maintenance on Web357 October 19th, 2012.

Posted in Scheduled downtime by

Web357 will be taken down for a firmware upgrade Friday October 19th at 08:00 UTC. The downtime should be less than 1 hour. We will update this post as maintenance progresses.

 

2012-10-19 08:45 UTC The upgrade has been completed and the server is back to operational status.

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[Fixed] Emergency high volume router maintenance

Posted in Downtime by

An upstream service provider of ours has identified an issue with one of their high volume routers and are currently performing emergency maintenance on it.  This has caused an outage on the following servers:

web331 web332 web333 web334 dweb148 dweb155 dweb156 dweb159

We will update this post as soon as the issue has been resolved.

2012-10-17 5:36 UTC: The problem has now been resolved and all servers are back online.

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[Fixed] Intermittent network routing issues affecting several US servers

Posted in Problems by

Several of our US servers are currently experiencing intermittent network routing issues. Affected servers may include: Dweb100 Dweb101 Dweb102 Dweb104 Dweb105 Dweb110 Dweb111 Dweb112 Dweb113 Dweb114 Dweb115 Dweb116 Dweb117 Dweb118 Dweb119 Dweb120 Dweb121 Dweb122 Dweb123 Dweb124 Dweb125 Dweb126 Dweb127 Dweb128 Dweb129 Dweb130 Dweb133 Dweb134 Dweb135 Dweb137 Dweb140 Dweb141 Dweb142 Dweb143 Dweb144 Dweb145 Dweb146 Dweb147 Dweb149 Dweb150 Dweb151 Dweb152 Dweb153 Dweb154 Dweb158 Dweb160 Dweb161 Dweb162 Dweb163 Dweb164 Dweb91 Dweb92 Dweb93 Dweb94 Dweb95 Dweb96 Dweb97 Mailbox8 Web102 Web105 Web106 Web108 Web11 Web114 Web117 Web119 Web12 Web122 Web126 Web129 Web143 Web148 Web15 Web151 Web155 Web162 Web174 Web175 Web178 Web180 Web182 Web183 Web186 Web187 Web198 Web199 Web200 Web213 Web219 Web220 Web226 Web227 Web228 Web229 Web230 Web231 Web232 Web233 Web234 Web235 Web236 Web237 Web238 Web239 Web24 Web240 Web241 Web243 Web244 Web245 Web246 Web247 Web25 Web27 Web28 Web30 Web300 Web301 Web302 Web307 Web308 Web309 Web31 Web310 Web311 Web312 Web313 Web318 Web319 Web320 Web324 Web328 Web329 Web330 Web335 Web336 Web337 Web338 Web34 Web341 Web342 Web343 Web344 Web345 Web346 Web347 Web348 Web349 Web35 Web37 Web39 Web4 Web40 Web42 Web48 Web49 Web5 Web55 Web57 Web65 Web69 Web70 Web72 Web74 Web75 Web80 Web83 Web91 Web95 Web99

We’re working to resolve this issue and will update this post when we have more information.

2012-10-15 6:07 UTC: The problem was an issue with an upstream network carrier and has been resolved.

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[Done] Scheduled maintenance on Web359 October 10th, 2012.

Posted in Scheduled downtime by

Web359 will be taken down for a hardware alert Wednesday October 10th at 08:00 UTC. We will update this blog post as maintenance progresses.

2012-10-10 08:49 UTC The server is back to operational status after a overhaul of the fans which are performing normally.

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[Fixed] Web332 offline for emergency maintenance

Posted in Downtime by

Web332 is currently offline due to a failed cooling fan. We’re working to replace the fan now and will update this post when we have more information.

2012-10-09 23:37 UTC: Web332 has been repaired and is back online.

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