We are investigating the issue and will update as soon as we have more information.
2013-07-12 17:03 UTC: We are currently running a file system check.
2013-07-12 18:19 UTC: The filesystem check is 58% complete.
2013-07-12 18:55 UTC: The server’s file system errors are currently unrecoverable. We are preparing to restore the machine from backups and any data we are able to recover from the current server. The server’s new IP address will be 22.214.171.124.
2013-07-12 19:51 UTC: The new server has now been provisioned and is currently in the process of installing our platform and tools.
2013-07-12 21:08 UTC: The recoverable data from the old server is now being transferred to the new server. While the old server’s file system is damaged beyond being able to boot there is a large amount of good data on the machine and we are recovering as much as possible.
2013-07-12 23:17 UTC: The data recovery is ongoing.
2013-07-13 00:59 UTC: Approximately 30% of the data has been restored to the new server.
2013-07-13 03:09 UTC: Approximately 42% of the data has been restored to the new server.
2013-07-13 04:07 UTC: Approximately 52% of the data has been restored to the new server. We are currently in the process of restoring all PostgreSQL and MySQL databases.
2013-07-13 07:43 UTC: Approximately 90% of the data has been restored to the new server. The databases have already been restored.
2013-07-13 12:18 UTC: We’ve restored all data from backups. If you notice any problems with your account just open a ticket and we’ll look into it ASAP.