[Done] Scheduled maintenance work on Web391 and Web400 on Thursday, October 10th

Posted in Scheduled downtime by

Web391 and Web400 will be taken down on Thursday, October 10th at 2pm UTC to upgrade the RAID and hard drives firmwares. The downtime should be less than 45 minutes.

Update: The maintenance work is over on both servers

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[Fixed] MySQL down on Web308

Posted in Problems by

The MySQL service on Web308 is currently down. We’re working to restore service and will update this post with more information as soon as possible.

2013-10-08 21:26 UTC: the MySQL service on Web308 is back online. If you notice any problems with your MySQL databases on Web308, please open a support ticket.

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[Done] Scheduled maintenance work on Web223 and Web346 on Wednesday, October 9th

Posted in Downtime by

Web223 and Web346 will be taken down on Wednesday, October 9th at 9am UTC to upgrade the RAID firmware. The downtime should be less than 30 minutes.

Update: The maintenance work is over on Web346. The RAID firmware has been upgraded on Web223 but during the upgrade we noticed that the firmware of the hard drives also needed to be upgraded so we are proceeding with that upgrade.

Update: The maintenance work is now over on Web223 as well.

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[Done] Scheduled maintenance work on Web401 on Tuesday, October 8th

Posted in Scheduled downtime by

Web401 will be taken down on Tuesday, October 8th at 2pm UTC to upgrade the RAID firmware. The downtime should be less than 30 minutes.

Update: The work is now over and the server is back to normal

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[Done] Memory upgrades on Web356, Web359, Web362, Web372, Web387, Web399, Web413 and Web422 on Tuesday and Wednesday

Posted in Scheduled downtime by

The following servers will be taken down on Tuesday and Wednesday for a memory upgrade. The downtime for each upgrade should be less than 30 minutes:

Tuesday October 8th:
06:00 UTC: Web356, Web399, Web413
08:00 UTC: Web359

Wednesday October 9th:
06:00 UTC: Web372, Web387
09:00 UTC: Web362, Web422

Update: The upgrade is complete on Web356, Web399, Web413 and Web359

Update: All servers have now been upgraded

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[Done] Memory upgrades on Web355, Web358, Web361, Web367, Web395, Web397, Web401, Web407, Web408 and Web416 this week-end

Posted in Scheduled downtime by

The following servers will be taken down this week-end for a memory upgrade. The downtime for each upgrade should be less than 30 minutes:

Saturday, October 5th:
06:00 UTC: Web397, Web401, Web407, Web408
08:00 UTC: Web416

Sunday, October 6th:
06:00 UTC: Web355, Web367
08:00 UTC: Web358, Web395
09:00 UTC: Web361

Update: Web397, Web401, Web407, Web408 and Web416 have been upgraded

Update: All servers have now been upgraded

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[Canceled] Scheduled maintenance on our control panel and email sending platform on Thursday, October 10th

Posted in Scheduled downtime by

In ordered to prevent unplanned outages one of our datacenters will be performing maintenance work on Thursday, October 10th sometime between 5am and 9am UTC.

The downtime itself should be less than 30 minutes and during that time our main website, control panel and email sending platform will be unavailable.

Incoming emails will be delivered as normal and our ticketing system will still be available at https://help.webfaction.com . You can also reach us by emailing support@webfaction.com

Update: This scheduled maintenance work has now been cancelled so no downtime will occur.

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[Done] Memory upgrades on Web382, Web383, Web390, Web391, Web392 on Friday

Posted in Scheduled downtime by

The following servers will be taken down on Friday, October 4th for a memory upgrade. The downtime for each upgrade should be less than 30 minutes:

06:00 UTC: Web382, Web391

08:00 UTC: Web383, Web392

09:00 UTC: Web390

Update: The upgrades are now done

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[Done] Web329 PostgreSQL urgent maintenance

Posted in Problems by

PostgreSQL’s databases are corrupt on Web329 and we are working on restoring them.

Update 09:51 UTC: The automatic restore of the databases is complete. There are still some databases missing which are being restored manually.

Update 12:08 UTC: The manual restore of the missing databases is complete

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[Done] Memory upgrades on Web363, Web364, Web365, Web366 and Web378 on Wednesday

Posted in Scheduled downtime by

The following servers will be taken down on Wednesday, October 2nd for a memory upgrade. The downtime for each upgrade should be less than 30 minutes:

06:00 UTC: Web363, Web365, Web366, Web378

08:00 UTC: Amsterdam time: Web364

Update: Web363, Web365, Web366, Web378 have been upgraded

Update: Web364 has been upgraded as well. This maintenance work is now over.

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