[Fixed] Network issues on web57

Posted in Downtime by

Web57 is experiencing some network routing issues, which greatly affects its network connectivity. Packet loss and other network problems are to be expected.

We are working with our datacenter on resolving the problem and we will update this post as soon as we have more information on the subject.

0443 UTC Service has been restored and websites are once again serving traffic. Please let support know via a ticket if you are still seeing a problem.

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[Done] Migration of Web301 to faster hardware on April 3th, IP address change

Posted in Downtime by

Due to performance issues on Web301 we are going to migrate it to faster hardware on April 3th between 5pm and 7pm UTC. The server’s main IP will change from 108.59.10.214 to 75.126.173.136 If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything. If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server. We’ll update this post as the work progresses.   Update 2014-04-03 5pm UTC: The migration is starting now Update 2014-04-03 7pm UTC: The migration is taking a bit longer than planned and we are still syncing the data to the new machine.

Update 2014-04-03 9:50pm UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days

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[Done] Emergency maintenance on Web404, March 26th, 2014.

Posted in Downtime by

Web404 will be taken down momentarily to do a chassis swap. The downtime should be less than 2 hours. We will update this post as the maintenance will progress.

2014-03-26 21:09 UTC We have moved the drives to the new chassis and initiated the chassis transfer transaction.

2014-03-26 23:38 UTC The server is back at operational status.

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[Done] Scheduled maintenance on Web404, March 26th, 2014.

Posted in Scheduled downtime by

Web404 will be taken down Wednesday, March 26th, 2014 at 09:00 UTC, for a RAID firmware upgrade and HDD + cables swap. We will update this post as maintenance will progress.

2014-03-26 10:22 UTC The server is back to operational status.

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[Fixed] Web312 Inaccessible

Posted in Downtime by

Currently Web312 is down and websites are not working. We are investigating the issue and working to bring all services back online ASAP.

1920 UTC Service has been restored and websites are once again serving traffic. Please let support know via a ticket if youa re still seeing a problem.

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[Fixed] DWeb 103 inaccessible

Posted in Downtime by

Currently DWeb103 is not accessible and not responding to network requests. We are investigating the issue and working to bring all services back online ASAP.

1828 UTC The server was rebooted via the engineers at the Datacenter and full service has been restored. No further issues are anticipated.

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[Done] Scheduled maintenance on Web404, March 21st, 2014.

Posted in Scheduled downtime by

Web404 will be taken down for a disk and cables swap Friday March 21st at 09:00 UTC. We will update this post as maintenance will progress.

2014-03-21 11:27 UTC disk and cable have been swapped, the server is back to operational status.

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[Fixed] Web403 emergency MySQL maintenance

Posted in Downtime by

We are performing an urgent maintenance on web403’s MySQL. It will appear offline until the maintenance is over.

We will update this post when there is progress on the subject.

The MySQL user table had crashed and had to be repaired. The operation was successful and now the MySQL service is functioning properly.

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[Fixed] Web338 inaccessible

Posted in Downtime by

Currently Web338 is not accessible and not responding to network requests. We are investigating the issue and working to bring all services back online ASAP.

1735 UTC The server was rebooted via the engineers at the Datacenter and full service has been restored. No further issues are anticipated.

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[Done] Scheduled maintenance on Web441, March 14th, 2014.

Posted in Scheduled downtime by

Web441 will be taken down for a BIOS firmware upgrade Friday, March 14th, 2014 between 10:00 UTC and 11:00 UTC. We will update this post as maintenance will progress.

2014-03-14 11:42 UTC The BIOS has been upgraded, the server is back to operational status

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