[Done] Migration of Web57 to faster hardware on April 28th, IP address change

Posted in Downtime by

Due to performance issues on Web57 we are going to migrate it to faster hardware on April 28th between 11am and 3pm UTC.

The server’s main IP will change from 199.58.84.71 to 50.97.173.20

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update 2014-04-28 11:00 UTC: The migration is starting now

Update 2014-04-28 14:30 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days

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[Fixed] Issue with mysql on Web242

Posted in Downtime by

The MySQL service on web242 is currently down. We’re working to restore service and will update this post when we have more information.

2014-04-16 17:30 UTC: We currently dumping all databases from recovery mode.

2014-04-16 18:33 UTC: We are importing the databases and currently on letter “m”.

2014-04-16 19:25 UTC: We are importing the databases and currently on letter “s”.

2014-04-16 20:09 UTC: All databases have been restored and MySQL is back online. If you have any problems, please open a support ticket.

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[Done] Scheduled maintenance on webmail.webfaction.com, April 17th, 2014.

Posted in Scheduled downtime by

webmail.webfaction.com will be taken down for version upgrading and migration to faster hardware, Thursday April 17th 2014, between 07:00 UTC and 10:00 UTC. We will update this post as maintenance will progress.

2014-04-17 10:42 UTC The migration is now over.  If you experience any issues with the webmail service open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Fixed] PostgreSQL trouble on web151

Posted in Downtime by

The PostgreSQL service on Web151 is currently down. We’re working to restore service and will update this post as soon as we have more information.

2014-04-15 15:19 UTC – The PostgreSQL service on Web151 has been restored.

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[Done] Scheduled maintenance on Web416, April 10th, 2014.

Posted in Scheduled downtime by

Web416 will be taken down for HDD + cables swap, Thursday April 10th, 2014 between 10:00 UTC and 13:00 UTC. We will update this post as maintenance will progress.

2014-04-10 10:51 UTC HDD + cables have been swapped, the server is back to operational status.

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[Fixed] Security issue in the OpenSSL library (“heartbleed” bug)

Posted in Problems by

Earlier today it was found that the latest versions of the OpenSSL library had a critical security issue which could allow an attacker to access SSL traffic. SSL traffic typically contains sensitive data like usernames, passwords or SSH keys (public and private).

We are currently working on patching OpenSSL on all of our servers.

Update 5pm UTC: 70% of our systems have been patched. We’re working on patching the rest.

Update 8pm UTC: all of our systems have now been patched.

We have published an official statement with more details and recommendations on our main blog: http://blog.webfaction.com/2014/04/security-issue-in-the-openssl-library-heartbleed-bug/

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[Done] Scheduled maintenance on Web412, April 9th, 2014.

Posted in Scheduled downtime by

Web412 will be taken down for HDD plus cables swap and RAID firmware upgrade, Wednesday April 9th 2014 between 08:00 UTC and 11:00 UTC, the downtime should be less than 2 hours. We will update this blog post as maintenance will progress.

2014-04-08 09:41 UTC HDD plus cables have been swapped, after the RAID rebuild will be completed we’ll perform the firmware upgrade.

2014-04-08 12:41 UTC RAID rebuild completed, we’re about to take the server down for firmware upgrade.

2014-04-08 13:43 UTC The server is back to operational status.

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[Done] Migration of Web151 to faster hardware on April 14th, IP address change

Posted in Downtime by

Due to performance issues on Web151 we are going to migrate it to faster hardware on April 14th between 8am and 12pm UTC.

The server’s main IP will change from 108.59.9.146 to 75.126.173.134

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

2014-04-14 08:00 UTC: The migration has begun.
2014-04-14 13:30 UTC: The migration is complete. If you experience any issues with your sites open a ticket and we’ll look into it asap.

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[Fixed] MySQL trouble on Web330

Posted in Problems by

The MySQL service on web330 is currently down. We’re working to restore service and will update this post when we have more information.

2014-04-05 03:12 UTC – The MySQL service on Web330 has been restored.

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[Fixed] MySQL trouble on Web151

Posted in Problems by

The MySQL service on Web151 is currently down. We’re working to restore service and will update this post as soon as we have more information.

2014-04-04 19:05 UTC – The MySQL service on Web151 has been restored.

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