[Fixed] Web57 not accessible

Posted in Downtime by

The server is currently not accessible. The issue is being investigated.

We will update this as soon as we have more information.

Update 7.30pm UTC: The server is now back to normal. The problem was a failed RAID card. We replaced the card and the server booted fine after that.

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[Fixed] Web319 Network Issues

Posted in Downtime by

Web319 is currently experiencing some network issues, which greatly affect its connectivity. Packet loss and other network problems are to be expected. We are working with our datacenter on resolving the problem as soon as possible. We will update this post as soon as we have more information.

2014-11-24 18:17 UTC: The machine is back online and we are still investigating the issue.

2014-11-24 21:52 UTC: We are taking down the machine to fix a hardware problem.

2014-11-24 22:15 UTC: The machine is back online.

2014-11-25 06:35 UTC: We are still investigating the ongoing connectivity issues.

2014-11-17 17:20 UTC: We have modified the server’s network configuration and it appears stable at the moment. We are still investigating the underlying cause of the problem.

The network appears stable on the server so we are marking this ticket as fixed.

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[Done] Scheduled maintenance on web404, November 23, 2014

Posted in Downtime by

web404 will be taken down for a HDD swap and firmware upgrade, Sunday November 23rd, 2014 between 08:00 UTC and 12:00 UTC. We expect total downtime to be less than 90 minutes. We will update this post as maintenance will progress.

2014-11-23 10:00 Maintenance has begun.
2014-11-23 11:25 The maintenance is complete and the server is back online.

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[Fixed] Web311 down

Posted in Downtime by

Web311 has gone offline. We do not yet know the cause and are looking into it.

2014-11-21 02:36 UTC: The server is back online

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[Fixed] Web34 not accessible

Posted in Downtime by

Web34 is currently not responding to ping and other network requests. We’re looking into the problem at this time and will update this post when we have more information.

2014-11-20 21:21 UTC: web34 is back online at this time.

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[Fixed] Web310 and Web311 down

Posted in Downtime by

Web310 and Web311 are currently down following some datacenter maintenance work to move them to a new cabinet. We’re trying to restore the service asap.

Update 11.30am UTC: Both servers are now back to normal. The issue was a bug in a new kernel that the servers were running and we had to revert to an older kernel until the bug in the new kernel is fixed.

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[Fixed] Network issues on Web319

Posted in Downtime by

Web319 is currently experiencing some network issues, which greatly affect its connectivity. Packet loss and other network problems are to be expected. We are working with our datacenter on resolving the problem as soon as possible. We will update this post as soon as we have more information.

2014-11-21 17:19 UTC: We are once again experiencing network issues with the server. It is being investigated.

2014-11-21 22:34 UTC: There was a small DDOS on the machine that caused the issue. It has passed and the machine is back online.

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[Fixed] Web319 not accessible

Posted in Downtime by

Web319 has stopped responding. We are looking into this and will resolve as quickly as possible.

2014-11-17 12:51 UTC: We are still investigating the issue.

2014-11-17 12:58 UTC: The server had a network spike and had to be hard reseted. All services were reestablished at this moment.

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[Done] Scheduled maintenance on web413, November 15, 2014

Posted in Downtime by

web413 will be taken down for a HDD firmware upgrade and cable swap, Saturday November 15th, 2014 between 08:00 UTC and 12:00 UTC. We expect total downtime to be less than 90 minutes. We will update this post as maintenance will progress.

2014-11-15 08:00 The maintenance has begun
2014-11-15 09:30 The maintenance is complete and the server is online

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[Fixed] Read-only filesystem on Web143

Posted in Downtime by

The filesystem on Web143 is currently read-only. We’re working to restore service and will update this post when we have more information.

2014-11-11 21:38 UTC: The server is showing signs of hardware issues. At this point we’re going to migrate the data to new (and faster) hardware. As part of the migration process the main IP address will change from 108.59.4.247 to 108.168.205.73. We will update this blog post with the migration progress.

2014-11-11 23:28 UTC: The new machine is setup and we are beginning the transfer of the data from the old machine.

2014-11-12 03:12 UTC: Data is being transferred. It will take 24-48 hours for the entire server’s data to be transferred, but most user accounts should be back online within 24 hours.

2014-11-12 18:05 UTC: The data transfer is approximately 75% complete.

2014-11-12 22:23 UTC: The data transfer is approximately 95% complete.

2014-11-13 00:34 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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