[Done] Migration of Web83 to faster hardware on January 8th, IP address change

Posted in Downtime by

Due to performance issues on Web83 we are going to migrate it to faster hardware on January 8th between 1pm and 3pm UTC.

The server’s main IP will change from 108.59.9.139 to 108.168.205.78.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

2015-01-08 13:02 UTC: The migration is starting now.

2015-01-08 15:23 UTC: The migration is still in progress.

2015-01-08 17:12 UTC: The migration is taking longer than expected. We are currently 75% complete.

2015-01-08 17:32 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Fixed] Control panel, API, and www down

Posted in Downtime by

Our control panel, control panel API, and public sites are currently down. We’re currently working to restore service and will update this post when we have more information.

2014-12-30 13:20 UTC: Services are now restored.

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[Fixed] Web83 down

Posted in Downtime by

Web83 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2014-12-29 19:34 UTC: We have found the problem and are working get the machine back online ASAP.

2014-12-29 19:34 UTC: The machine is back online.

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[Fixed] Web370 down

Posted in Downtime by

Web370 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2014-12-25 19:03 UTC: We are still working on the issue and hope to get the machine back online ASAP.

2014-12-25 19:20 UTC: The machine is back online.

2014-12-25 20:25 UTC: We are taking the machine down again to fix a kernel issue.

2014-12-25 21:35 UTC: Normal operation has been restored.

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[Fixed] Web310 down

Posted in Downtime by

We are migrating Web310 to a new server.  This process will take around 24 hours.  In the meantime, the server will still be accessible, but the MySQL database will be non-functional.  We will update this post with more information when it becomes available.

2014-12-20 09:47 UTC: We are performing the initial pass of copying data to the new server.  It will take approximately 24 hours.

2014-12-20 11:49 UTC: The first-pass data transfer is 12% complete.

2014-12-20 14:12 UTC: The first-pass data transfer is 19% complete.

2014-12-20 15:58 UTC: The first-pass data transfer is 23% complete.

2014-12-20 19:15 UTC: The first-pass data transfer is 27% complete.

2014-12-20 22:08 UTC: The first-pass data transfer is 35% complete.

2014-12-21 02:04 UTC: The first-pass data transfer is 46% complete.

2014-12-21 04:18 UTC: The first-pass data transfer is 61.8% complete.

2014-12-21 06:15 UTC: The first-pass data transfer is 69% complete.

2014-12-21 09:17 UTC: The first-pass data transfer is 77% complete.

2014-12-21 12:14 UTC: The first-pass data transfer is 91% complete.

2014-12-21 15:33 UTC: The first-pass data transfer is complete.  We are now proceeding with the next step of the migration.  There is still around 24 hours of work left until everything is totally done.

2014-12-21 17:33 UTC: The first-pass MySQL database transfer is 5% complete.

2014-12-21 18:49 UTC: The first-pass MySQL database transfer is 10% complete.

2014-12-22 02:22 UTC: The first-pass PostgreSQL database transfer is 10% complete.

2014-12-22 05:30 UTC: The server has been taken offline and we are beginning the final phases of the migration.

2014-12-22 07:27 UTC: The final-pass data transfer is 5% complete.

2014-12-22 09:03 UTC: The final-pass data transfer is 11% complete.

2014-12-22 10:34 UTC: The final-pass data transfer is 19% complete.

2014-12-22 12:29 UTC: The final-pass data transfer is 50% complete.

2014-12-22 15:01 UTC: The final-pass data transfer is complete.  We are now finalizing the server configuration.

2014-12-22 17:25 UTC: Almost done…

2014-12-22 17:55 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it ASAP. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay active for 5 days

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[Fixed] Issues with Web404

Posted in Downtime by

We’re currently experiencing issues with the server’s operation and are looking into it.

We’ll keep you updated as we find out more.

Thanks for your patience!

2014-12-18 02:53:34 (UTC ): The server is functioning, please submit a ticket if you’re still having issues

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[Fixed] Issues with web394

Posted in Downtime by

Users may encounter issues when trying to connect via FTP or SSH. There may also be difficulty creating apps in the control panel. We are looking into these issues and will resolve them as soon as possible.

 

2014-12-14 23:37 Normal operation on web394 has been restored.

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[Fixed] Web338 inaccessible

Posted in Downtime by

Web338 is not accessible and not responding to network requests. We are investigating the issue and working to bring all services back online ASAP.

2014-12-12 13:02 UTC: We have fixed the problem and the server is back online.

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[Fixed] Web310 down

Posted in Downtime by

Web310 is down due to a faulty power supply.  We are replacing the defective component and we will have the server back online as soon as possible.

2014-12-06 18:10 UTC: We have performed a chassis swap, and now we are in the final trouble-shooting phases.

2014-12-07 06:17 UTC: The server is back online. Thank you for your patience! If you have any other issues please submit our team a ticket and we will help you right away.

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[Done] Scheduled maintenance on web404, December 6, 2014

Posted in Downtime by

web404 will be taken down for a RAID Firmware upgrade, Saturday December 6th, 2014 between 06:00 UTC and 08:00 UTC. We expect total downtime to be less than 60 minutes. We will update this post as maintenance progresses.

2014-12-06 06:43 UTC: The RAID Firmware upgrade has begun.  We expect this process to take 30-40 minutes.

2014-12-06 08:16 UTC: The RAID Firmware upgrade process is taking longer than expected, but everything seems to be OK.  We will update this post when more information is available.

2014-12-06 10:42 UTC: The server has  been back online for about an hour.  We are still resolving some final issues before the server is 100% functional.

2014-12-06 12:08 UTC: The Web404 RAID Firmware upgrade is complete.  The server is 100% functional.

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