[Fixed] Web338 down

Posted in Downtime by

Web338 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2015-02-23 13:35 UTC: The machine is back online.

No further issues were found.

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[Done]Scheduled maintenance on February 25, 2015

Posted in Downtime by

We will be relocating the following servers on February 25, 2015 between 10:45 and 14:00 UTC:
Web247, Web345, Web347

Connectivity to the servers will be interrupted for up to three hours during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2015-02-25 10:56 UTC The servers have been taken down now.

2015-02-25 14:11 UTC the servers are back to operational status.

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[Done] MySQL on Web95 down

Posted in Problems by

The MySQL service on Web95 is currently down. We’re looking into the problem and will update this post as soon as we have more information.

2015-02-13 00:09 UTC: We’re currently working to dump and restore the MySQL data.

2015-02-13 01:51 UTC: The filesystem on Web95 has failed, so we’re preparing a new server so that we can perform an emergency migration of Web95 to more-reliable hardware.

2015-02-13 04:57 UTC: We have setup the new machine and have starting syncing the data. As part of the migration process the main IP address will change from 108.59.9.132 to 50.97.95.211. We will update this blog post with the migration progress.

2015-02-13 07:02 UTC: Home directories up to the letter “a” have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 09:07 UTC: Home directories up to the letter “c” have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 10:56 UTC: Home directories up to the letter “d” have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 15:37 UTC: The mysql data was corrupt on the old machine was not recoverable, we restored all databases from backup.

2015-02-13 17:03 UTC: Home directories up to the letter “f”  have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 17:50 UTC: Home directories up to the letter “t” – “z”  have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 19:16 UTC: Home directories up to the letter “i” and “r” -“z”  have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 21:06 UTC: Home directories up to the letter “l” and “p” -“z”  have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-02-13 23:09 UTC: We are down to syncing the final 2 home directories.

2015-02-14 07:11 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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Retiring mail5.webfaction.com on March 2nd

Posted in Downtime by

We are going to retire our mail server mail5.webfaction.com on March 2nd, 2015.

All mailboxes stored on this server will be migrated to other servers.

All accounts with mailboxes on this server have been emailed so if you haven’t received an email from us you don’t need to do anything.

Note that this is only in regards to customer mailboxes. Mailman mailing lists on mail5 will not be affected.

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[Done] DDoS attack on Web419

Posted in Downtime by

The server is currently under a heavy DDoS attack. We are working with our network engineers to resolve the issue.

2015-02-11 02:55 UTC: The attack has subsided, services have been restored, we are monitoring the server.

2015-02-11 07:37 UTC: The server has remained stable since the last update.

 

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[Done] Scheduled maintenance on February 9, 2015

Posted in Downtime by

We will be performing a power maintenance on the following servers on February 9, 2015 between 14:45 and 16:00 UTC:

Web27, web28, web114, web129, web328, web330

Connectivity to the servers will be interrupted for up to two hours during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2015-02-09 14:45 UTC: The maintenance is starting now.

2015-02-09 16:00 UTC: The maintenance is complete.

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