[Done]Scheduled network maintenance for Web208, Web216, April 30th, 2015.

Posted in Downtime by

On Thursday April 30th, 2015 between 03:00 UTC and 06:30:00 UTC our upstream provider will perform maintenance on one of the routers in our Amsterdam datacenter to improve stability.

This maintenance will impact IP connectivity for Web208 and Web216 for up to 1 hour during the maintenance window.
You may experience latency, packet loss or service unavailability.

We’ll update this post as the maintenance progresses.

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[fixed] Web389 is inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve as quickly as possible.

2015-04-23 20:00 UTC: The issue has been resolve. The server is back online. There was a power failure in the rack that brought the server down.

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[Fixed] MySQL down on Web470

Posted in Downtime by

The MySQL service on Web470 is currently down.

The InnoDB data is corrupted and MySQL won’t start. We are going to recover all the MySQL data from backup.

2015-04-23 12:40 UTC: MySQL is now up and running. The data was restored. If you have any problems, please open a support ticket.

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[Fixed] Network Disruption in Singapore

Posted in Downtime by

We have seen two instances of our Singapore servers having lost public network access today.

The affected servers are: web321, web322, web323, web339, web340, web360, web361, web362, web375, web379, web390, web409, web422, web423, web424, web429, web438, web442, web463, web474, and web486

Our network provider is working to resolve this issue – we’ll update this post as soon as we have more information.

2015-04-18 14:00 UTC A partial failure in the incoming router to the Singapore was the root cause. Network engineers are working to stabilize the connection and working to restore redundancy.

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[Fixed] Web389 Down

Posted in Downtime by

Web389 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2015-04-17 04:30 UTC The  server is back online and functioning normally.

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[Fixed] Web126 down

Posted in Downtime by

Web126 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2015-04-16 15:00 UTC The  server is back online and functioning normally.

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[Done]Scheduled maintenance on webmail.webfaction.com, April 20th, 2015.

Posted in Scheduled downtime by

webmail.webfaction.com will be taken down for upgrading, Monday April 20th 2015, between 07:00 UTC and 11:00 UTC. The maintenance should be less than 2 hours. We will update this post as maintenance will progress.

2015-04-20 07:07 UTC The maintenance is starting now.

2015-04-20 08:31 UTC The upgrade has been completed.

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[Fixed] Web389 down

Posted in Downtime by

Web389 is currently inaccessible. We are investigating the issue. We will update this post as soon as we have more information.

2015-04-10 10:50 UTC: The issue is due to an ongoing DDoS attack against Web389.

2015-04-10 11:30 UTC: Web389 is back online. The server has been placed under our DDoS mitigation system which has greatly improved the situation, but some customers may still experience intermittent packet loss and other network problems. We will keep monitoring the server.

2015-04-10 14:20 UTC: The server appears to be the target of a DNS reflection attack. At this point we have managed to keep the attack under control and the server is working normally.

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[Done] Emergency maintenance on web428, April 5th, 2015

Posted in Downtime by

Web428 will be taken down for a HDD Cable swap and RAID Firmware upgrade, Sunday April 5th, 2015 between 01:00 UTC and 05:00 UTC.

We will update this post as maintenance progresses.

2015-04-05 01:43 UTC: The cable swap process has begun.  We expect this process to be complete within 90 minutes.

2015-04-05 02:20 UTC: The cable swap is complete and the server is back online.

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