[Fixed] MySQL down on Web345

Posted in Downtime by

The MySQL service on Web345 is currently down. We’re looking into the problem and will update this post as soon as we have more information.

2015-05-25 03:52 UTC: All databases have been restored and MySQL is back online. If you have any problems, please open a support ticket.

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[Fixed] Support Site (help.webfaction.com) Inaccessible

Posted in Downtime by

Our support website (help.webfaction.com) is currently unavailable.  We are working hard to bring it back online as quickly as possible.  We apologize for the inconvenience.

2015-05-22 @ 07:41 UTC:  The support website should be working again.  If you have any problems using it, send us an email at support@webfaction.com .

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[Fixed] Web23 is inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve it as quickly as possible.

2015-05-12 13:45 UTC: The server is back online and functioning normally.

2015-05-13 17:37 UTC: Web23 is offline again – we’re investigating the issue at this time.

2015-05-13 17:59 UTC: Web23 is back online at this time. We suspect that there was a problem with the server’s swap partition. The partition has been re-created, and we’re monitoring for further problems.

2015-05-13 22:01 UTC: Web23 is showing no further signs of trouble.

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[Fixed] Several US dedicated servers offline

Posted in Downtime by

The following dedicated servers, all located in the US, are currently offline due to an apparent power failure in the rack in which they are housed:

DWEB101
DWEB104
DWEB116
DWEB134
DWEB176
DWEB178
DWEB189
DWEB197

We’re working to restore service and will update this post as soon as we have more information.

2015-05-06 23:51 UTC: all of the above machines are back online.

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[Done]Scheduled maintenance on webmail.webfaction.com, May 11th, 2015.

Posted in Scheduled downtime by

webmail.webfaction.com will be taken down for upgrading, Monday May 11th 2015, between 07:00 UTC and 11:00 UTC. The maintenance should be less than 2 hours. We will update this post as maintenance will progress.

2015-05-11 09:37 UTC the service is back to operational status.

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