[fixed] Web458 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue.

2015-08-28 23:23 UTC: The server is back online.

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[Fixed] Web234 is inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve it as quickly as possible.

2015-08-27 22:34 UTC: The file system is corrupt, we are migrating the machine to new hardware.

2015-08-28 00:21 UTC: As part of the migration process the main IP address will change from 108.59.11.100 to 75.126.217.36. We will update this blog post with the migration progress.

2015-08-28 00:35 UTC: The new machine is setup and we are starting the migration of the data.

2015-08-28 00:59 UTC: All databases have been restored.

2015-08-28 02:38 UTC: Home directories up to the letter “c” have been copied to the new server. We’re continuing to copy the rest of the home directories.

2015-08-28 06:51 UTC: Home directories up to the letter “f” have been copied to the new server.

2015-08-28 10:22 UTC: Home directories up to the letter “h” have been copied to the new server.

2015-08-28 12:40 UTC: Home directories up to the letter “r” have been copied to the new server.

2015-08-28 15:02 UTC: Home directories up to the letter “t” have been copied to the new server.

2015-08-28 17:23 UTC: The migration is now over. If you experience any issues with your sites, open a ticket and we’ll look into it ASAP. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay active for 5 days.

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[Fixed] Web412 is inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve it as quickly as possible.

1313 UTC The server is back in operational status. We will continue monitoring.

1430 UTC The server has been stable since the reboot.

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[Fixed] MySQL down on Web239

Posted in Downtime by

The shared MySQL database service on Web239 is currently down. We’re working to restore service at this time and should have it back online shortly. We’ll update this post when more information is available.

2015-08-24 21:52 UTC: The shared MySQL database service on Web239 is back online.

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Web477 is under DDoS attack

Posted in Downtime by

We are investigating the issue and will update as soon as we have further information.

2015-08-19 00:14 UTC: We are still working to restore service and will update this post when we have more information.

2015-08-19 01:22 UTC: Web477 is back online at this time, behind DDoS mitigation. We’ll continue to monitor and will update this post once the attack has subsided.

2015-08-19 01:31 UTC: Web477 has stopped responding to ping again. We’re looking into it.

2015-08-19 03:31 UTC: Web477 has been online for over an hour now.  Things seem to be OK, but we will keep an eye on it.  Submit a support ticket if you have any problems.

2015-08-19 19:19 UTC: The attack is ongoing, but the mitigation system seems to be blocking the bulk of the malicious traffic. We’ll continue to monitor the server.

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