[Fixed] Web491 inaccessible

Posted in Downtime by

Web491 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-03-30 08:10 UTC: Web491 is back online.

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[Fixed] Web524 Emergency RAID Maintenance

Posted in Uncategorized by

Web524 is being taken down to check the RAID controller. Please stand by for updates.

2016-03-24 21:24 UTC: Web524 is back online.

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[Resolved] Web462 inaccessible

Posted in Downtime by
Web462 is currently inaccessible via IPv4 addresses. We are investigating the issue, please stand by for updates.
2016-03-21 14:20 UTC. The server is back online via all network connections. We will continue monitoring and working with our upstream provider to determine the root cause.
2016-03-21 15:30 Our upstream provider replaced a front end switch that was causing the issue.
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[Resolved] Web396 inaccessible

Posted in Downtime by
Web396 is currently inaccessible via IPv4 addresses. We are investigating the issue, please stand by for updates.
2016-03-21 14:20 UTC. The server is back online via all network connections. We will continue monitoring and working with our upstream provider to determine the root cause.
2016-03-21 15:30 Our upstream provider replaced a front end switch that was causing the issue.
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[Resolved] Web344 inaccessible

Posted in Downtime by

Web344 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-03-21 15:30 Our upstream provider replaced a front end switch that was causing the issue.

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[Resolved] Web444 inaccessible

Posted in Downtime by

Web444 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-03-21 14:20 UTC. The server is back online via all network connections. We will continue monitoring and working with our upstream provider to determine the root cause.

2016-03-21 15:30 Our upstream provider replaced a front end switch that was causing the issue.

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[Resolved] Web431 inaccessible

Posted in Problems by

Web431 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-03-21 10:50 UTC: The service has been restored. We are currently monitoring the server.

2016-03-22 07:40 UTC: The server is inaccessible again. We are working with our Data Center engineers to restore the connectivity to the server.

2016-03-22 08:20 UTC: The connectivity to the server has been restored.

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[Fixed] Power issue affecting several cloud servers

Posted in Uncategorized by

A power issue in one of our data centers has interrupted service for several cloud servers.

At this time, the machines that we know to be affected are:

  • Wf-23-239-25-54
  • Wf-45-33-116-185
  • Wf-45-33-116-79
  • Wf-45-33-122-20
  • Wf-45-33-123-146
  • Wf-45-33-9-233
  • Wf-45-33-9-39
  • Wf-45-56-121-184
  • Wf-45-56-64-113
  • Wf-45-56-67-11
  • Wf-45-79-11-115
  • Wf-45-79-2-226
  • Wf-45-79-7-111
  • Wf-69-164-192-55
  • Wf-69-164-196-203
  • Wf-104-237-131-190
  • Wf-104-237-138-245
  • Wf-198-58-114-134

The data center team is working to restore service at this time. We’ll update this post when more information is available.

2016-03-15 18:16 UTC: The following cloud servers are still down at this time:

  • Wf-23-239-25-54
  • Wf-45-33-116-185
  • Wf-45-33-122-20
  • Wf-45-33-123-146
  • Wf-45-33-9-39
  • Wf-45-56-121-184
  • Wf-45-56-67-11
  • Wf-45-79-2-226
  • Wf-104-237-131-190
  • Wf-139-162-130-157

2016-03-15 18:30 UTC: All of the cloud servers are back online with the exception of Wf-139-162-130-157.

2016-03-15 18:31 UTC: All of the cloud servers are back online.

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[Done] Scheduled maintenance on web472, March 24, 2016

Posted in Uncategorized by

Web472 will be taken down for power maintenance on March 24th, between 01:00 and 05:00 UTC.

We will update this post as maintenance will progress.

2016-03-25 01:00 UTC: We are starting the maintenance.

2016-03-25 02:50 UTC: The maintenance is complete and the server is back online.

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[Fixed] Web410 inaccessible

Posted in Uncategorized by

Web410 is currently inaccessible. We are investigating the issue, please stand by for updates.

2016-03-07 00:14 UTC: Thank you for your patience. The server has been accessible for a little while now and we are continuing to monitor the server load.

2016-03-07 01:45 UTC: The server has continued to prove stable. If there are any issues please open a support ticket and we will be happy to look into it for you.

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