[Done] Scheduled maintenance on web373, September 3, 2016

Posted in Uncategorized by

Web373 will be taken down for RAID maintenance on September 3rd, between 14:00 and 17:00 UTC.

We will update this post as maintenance will progress.

14:20 UTC: The maintenance has begun

14:50 UTC: The maintenance is complete and the server is back online

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[Fixed] Web338 inaccessible

Posted in Downtime by

We are currently investigating the issue and will post an update as soon as we have further details.

2016-08-31 08:11 The server is up and running again.

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[Fixed] Web393 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update when we have more information.

2016-08-25 10:38UTC There was a large amount of traffic directed to the server’s IP address, making it inaccessible. This has now been resolved.

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[Monitoring] Web380 rebooted

Posted in Downtime by

2016-08-23 19:24 UTC: Several minutes ago, Web380 became non-responsive under heavy load, so we rebooted it. The machine is back online at this time, and we are monitoring for further signs of trouble.

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[Fixed] SMTP Outgoing Mail Problems

Posted in Problems by

We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.

2016-08-23 15:05 UTC: The SMTP authentication database was corrupt, so we’ve restored it from a backup made on 18 August 2016. Most mailboxes should be able to send mail now. If you’re still having problems, then please try resetting your mailbox password via our control panel.

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[Fixed] Web441 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update when we have more information.

2016-08-18 11:20 UTC: The issue has been resolved and the server is back online now.

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[Fixed] Web517 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update when we have more information.

2016-08-09 21:48 UTC: It appears that the RAM on the server is bad. We’re having it replaced at this time and will update as soon as possible.

2016-08-10 00:35 UTC: The server is back online.

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[Fixed] Web473 Inaccessible (DDoS)

Posted in Downtime by

The server is currently inaccessible due to high traffic to the machine. We are investigating the issue.

2016-08-06 03:40 UTC: The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.

 

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[Monitoring] MX servers rate-limited by Google

Posted in Problems by

At the present time, mail forwarded from our MX servers to addresses hosted by Google (including Gmail and Google Apps) may be considerably delayed because our MX are temporarily being rate-limited by Google.

We’re working to resolve the issue and will update this post when more information is available.

2016-08-02 21:24 UTC: at this time, the issue appears to be resolved. We’ll continue to monitor for the next 24 hours.

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