We are investigating the issue and will update the post as soon as we have further details.

2017-01-23 23:46 UTC: We’re running a filesystem check on Web340 at this time.

2017-01-24 00:40 UTC: The disk on Web340 is completely unrecoverable. We’re going to use the most recent backup to restore the machine to new hardware. We’ll email affected customers with the new server details.

2017-01-24 02:18 UTC: We’re transferring data from the backup server to the new hardware at this time.

2017-01-24 02:28 UTC: The new server details were just emailed to all affected customers.

2017-01-24 02:45 UTC: About 30% of the affected customers have been restored so far.

2017-01-24 05:37 UTC: About 62% of the affected customers have been restored so far.

2017-01-24 09:20 UTC: Most sites should now be back online. Large files are still being restored

2017-01-24 12:00 UTC: Large files are still being restored.

2017-01-24 19:06 UTC: Large files are still being restored.

2017-01-24 23:15 UTC: Some very large files for a very small number of accounts are still being restored.

2017-01-25 01:58 UTC: All accounts on Web340 have been restored to the new server. If you’re having any problems with your site on the new hardware, then please open a support ticket and our team will assist you.