[Done] Scheduled maintenance on MX9 Saturday 5th August

Posted in Uncategorized by

Between 07:00 UTC and 08:00 UTC we will be performing maintenance on one of our inbound MX servers (mx9.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC: The maintenance has begun

07:05 UTC: The maintenance is complete

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[monitoring] SMTP blocked/throttled by Microsoft

Posted in Problems by

2017-07-27 21:16 UTC: Microsoft is currently blocking and/or throttling mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.

2017-08-02 18:02 UTC: We’ve set up some downstream SMTP relays to help with delivery while we continue to work to get the main SMTP IP address unblocked.

2017-08-03 16:54 UTC: Mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft is no longer being blocked or throttled. We’ll continue to monitor.

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[fixed] POP/IMAP service disruption

Posted in Problems by

2017-07-25 22:21 UTC: a filesystem issue on one of our POP/IMAP proxies is disrupting mail service for some customers. We’re working to restore service and will update this post when more info is available.

2017-07-25 23:09 UTC: The faulty mail proxy is back online. We’ll continue to monitor.

2017-07-27 21:15 UTC: We’ve seen no further issues with the POP/IMAP proxies.

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[Done] Scheduled maintenance on MX8 Saturday 29th July

Posted in Maintenance by

Between 07:00 UTC and 08:00 UTC we will be performing maintenance on one of our inbound MX servers (mx8.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC: Maintenance has begun

07:05 UTC: Maintenance complete

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[Done] Scheduled maintenance on MX7 Tuesday 25th July

Posted in Maintenance by

Between 07:00 UTC and 11:00 UTC we will be performing maintenance on one of our inbound MX servers (mx7.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC Maintenance has begun

07:05 UTC Maintenance is complete

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[Done] Scheduled maintenance on Sunday, July 16, 2017 on Web599

Posted in Uncategorized by

We will be performing power maintenance on Web599 between 23:00 UTC July 16, 2017 and 00:00 UTC July 17, 2017.

Connectivity to the server will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-17 00:08 UTC: The maintenance has begun.

2017-07-17 00:21 UTC: The maintenance is complete.

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[monintoring] web550 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update as soon as we have more details.

2017-07-12 00:33 UTC: Web550 is back online at this time. The problem appears to have been an DDoS attack targeting Web550. The attack has subsided. We’ll continue to monitor.

2017-07-12 15:32 UTC: Web550 was rebooted 90 minutes ago to attempt to resolve an issue with IPv6 connectivity. The server is back online, but IPv6 connectivity is down.

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[fixed] Web620 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are looking into the issue and will provide an update as soon as possible.

2017-07-07 21:20 UTC: Investigations so far have found a hardware issue with the raid controller. We are continuing to investigate.

2017-07-07 21:40 UTC: The server is back online. No hardware issues were found.

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[Done] Scheduled maintenance on outbound SMTP servers Sunday 9th July

Posted in Uncategorized by

Between 07:00 UTC and 11:00 UTC we will be performing maintenance on our outbound SMTP server (smtp.webfaction.com). During this time outbound mail will be unavailable. We expect total downtime to be less than 1 hour.

07:00 UTC: The maintenance has begun

07:36 UTC: Maintenance is complete

11:30 UTC: Some users have reported issues after the maintenance, not being able to send emails. We are looking into this and we’ll update the post with more info as soon as possible.

14:15 UTC: SMTP access should be restored for all users.

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