[Fixed] Partial access to mail service disruption

Posted in Problems by

2017-11-22 10:58 UTC An issue with one of our mail servers is causing some of our customres to access their mailboxes. We’re working to restore service and will update this post when more information is available.

2017-11-22 13:02 UTC Access to the faulty mail server is restored. A network issue between some nodes of our mailing infrastructure was causing login attempts to timeout. Please raise a ticket if you are still seeing an issue.

-
-

[fixed] Delayed payment transactions

Posted in Problems by

2017-11-10 19:12 UTC: For the past few hours, we have been experiencing delays between the time a customer makes a payment and the time that the payment is posted to the customer’s account. The delay is occurring with our billing processor. If you make a payment and do not see it posted to your account immediately, please do not make an additional payment. The original payment should be posted within a few hours. We’ll update this post when the issue is resolved. Please contact WebFaction support if you have any questions or concerns.

2017-11-10 21:19 UTC: The issue has been resolved.

-
-