[fixed] Web571 inaccessible

Posted in Downtime by

Web571 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-01-07 08:45 UTC: The issue has been resolved with a reboot and the server should be responding to requests.

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[Fixed] Web623 inaccessible

Posted in Downtime by

Web623 didn’t came back after our recent reboot to patch the ‘Meltdown’ and ‘Spectre’ security vulnerabilites.

We are working with our datacenter technicians to resolve this issue and get the server up and running again as quickly as possible.

2018-01-06 07:30 UTC: The server is back online.

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[Fixed] Control panel, API, and website down

Posted in Uncategorized by

Our control panel server is currently not responding. This also affects the control panel API and www.webfaction.com. We’re working to restore service and will update this post when more info is available.

2018-01-06 07:04 UTC: The Control panel, API, and website are back online.

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CPU Vulnerabilities: Meltdown & Spectre

Posted in Uncategorized by

Researchers disclosed a security vulnerability affecting side-channel analysis of speculative execution on modern computer processors (CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754). This issue affects home computers, phones, tablets and servers. As such, nearly everyone who uses such a device is affected. Our team is working on mitigating this, but we expect to have to reboot every machine shortly in order to protect your data.

We are looking to reboot every machine in our fleet at non-business hours over the next few days, we will soon contact you to let you know of the emergency maintenance window we have allocated for your machine.

We will keep you updated on this serious issue and give you as much notice for any emergency reboots as we possibly can.

References:
http://www.cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-5715
http://www.cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-5753
http://www.cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-5754

We will keep this thread updated and apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our team will be happy to help.

2018-01-05 17:28 UTC: All Singapore shared servers have been updated and rebooted.

2018-01-05 22:44 UTC: All EU shared and dedicated servers have been updated and rebooted.

2018-01-06 13:56 UTC: All USA shared and dedicated servers have been updated and rebooted.

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