[Fixed] Web560 inaccessible.

Posted in Downtime by

Web560 is currently inaccessible. This appears to be due to routing problems and we are looking into it.

Wed May 30 04:23:50 UTC 2018: The server is back online.

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[Fixed] Nginx Urgent Maintenance on Web505, Web517 and Web630

Posted in Downtime by

The frontend web server (nginx) on Web505, Web517 and Web630 is currently down. Our system administrators are working to resolve this issue as soon as possible.

2018-05-28 8:22 UTC: The issue has been resolved and nginx on all 3 servers is now back online.

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[Fixed] Mailbox26 inaccessible

Posted in Uncategorized by

Mailbox26 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-28 03:20 UTC: Mailbox26  is back online and all services are operational.

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[Fixed] Web559 inaccessible

Posted in Downtime by

Web559 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-26 10:00 UTC: Web559 is back online and all services are operational.

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GDPR Updates

Posted in General by

The General Data Protection Regulation is taking effect soon, and we’ll be deploying related updates to various pieces of our infrastructure, including the Control Panel and Community sites, over the next 24 hours. We expect downtime of affected services to last less than an hour, and we’ll mark this post complete as soon as all changes have been fully deployed.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-22 17:08 UTC: We have identified the problem and are working as fast as possible to bring the machine back online.

2018-05-22 18:36 UTC: We have done a chassis swap and importing the data.

2018-05-22 19:56 UTC: The server is back online.

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Regarding GLIBC_PRIVATE errors in your python application

Posted in Problems by

A recent system update to the core glibc package seems to have caused a small number of python apps hosted on our servers to stop working, showing the following in their error logs:

ImportError: /lib64/libresolv.so.2: symbol __h_errno, version
GLIBC_PRIVATE not defined in file libc.so.6 with link time reference

The Apache stack needs to fully stop for this to be fixed. You can do that by starting an ssh session, traversing to the directory hosting your app, and using the `stop` and `start` scripts:

cd ~/webapps/your_app
./apache2/bin/stop
./apache2/bin/start

If you are having any trouble or need further assistance with this, please raise aticket and our support team will gladly help you with.

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