[Fixed] Web554 inaccessible

Posted in Downtime by

Web554 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-06-20 07:01 UTC: Web554 is back online.

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[Fixed] Router issues in Singapore

Posted in Uncategorized by

Mon Jun 18 00:02:08 UTC 2018: Some servers in our Singapore datacenters are not accessible. We’re working with them to resolve the situation as soon as possible. Please stand by.

Mon Jun 18 00:27:18 UTC 2018: There is an issue with a router that serves  some servers in Singapore:

Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517

Our techs are looking at resolving this as soon as possible. Please stand by for updates.

Mon Jun 18 04:17:10 UTC 2018: Some servers are starting to become accessible. We’re still investigating the problem and will make another post as soon as we are sure services have been restored. We thank you all for your patience.

Mon Jun 18 04:58:07 UTC 2018: The issue has been mitigated. Services should be restored. We are still in talks with the datacenter in regards to the cause and ways to prevent future occurrences. You may need to manually start any apps that are not currently running. If you still encounter issues please feel free to open a ticket for us to investigate.

Mon Jun 18 21:12:50 UTC 2018: This issue has been marked as resolved.

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Deprecating TLS 1.0 and TLS_RSA_WITH_3DES_EDE_CBC_SHA ciphers

Posted in Service change by

In order to meet the latest PCI Data Security Standards (PCI DSS) we will be dropping support for TLS 1.0 and the TLS_RSA_WITH_3DES_EDE_CBC_SHA ciphers on all servers in our infrastructure.

The deadline set from the PCI Security Standards Council is the 30th of June, 2018. You can read more about it here.

After this update, customers using legacy browsers and user agents will be unable to access any SSL secured website hosted in our platform.

These user agents include but not limited to:

  1. any browser running on Windows XP
  2. any browser running on Android 4.4 or earlier
  3. Internet Explorer 10 and below
  4. Firefox 23 and below
  5. Chrome 21 and below
  6. any clients using Java 1.7 or earlier
  7. curl and wget command line clients using OpenSSL versions priors to v1.0.1

If your browser and operating system is up to date, then you should probably be OK.

If you are unsure whether this change will affect you or not you can visit this test page.

If you have any questions regarding this security change, please raise a ticket and our support team will gladly answer your questions.

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[Fixed] MySQL service down on Web536

Posted in Downtime by

2018-06-01 14:35 UTC: The shared MySQL database service on Web536 is currently down. We’re working to restore service at this time. We’ll update this post when more information is available.

2018-06-01 17:59 UTC: All databases have been restored.

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