[Done] Upgrading ffmpeg

Posted in Uncategorized by

Starting Sunday October 10th, we will begin upgrading ffmpeg on all our CentOS 7 based machines.
This update has entirely removed libfaac/libfaad support, and as such we will be removing libfaac/libfaad from our machines. If you are using AAC encoding, you will need to use ffmpeg’s native implementation.

2018-10-19 06:25 UTC: This update has now been rolled out on all servers.

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[Fixed] Intermittent mail issues

Posted in Problems by

We are seeing issues with a few customers being unable to access their mailboxes, with their attempts timing out as the authentication process takes a long time.

The issues are sporadic and only affect a small number of users are affected, but we are looking into this as our top priority.

We’ll update this status post as soon as we have more feedback.

UPDATE: The underlying issues have been fixed.

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Network Maintenance on September 26th and 27th

Posted in Uncategorized by

We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .

Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.

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[Fixed] Web540 inaccessible

Posted in Downtime by

Web540 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-09-15 16:05 UTC: Web540 is back online.

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