[Fixed] DDoS attack against part of our network

Posted in Uncategorized by

There is an ongoing DDoS attack against part of our network. Some websites might experience slowness or be unavailable during the attack, your control panel might experience slowness as well. Our infrastructure team is currently working on a solution.

Thank you for understanding and apologies for the inconvenience caused.

2018-10-12 18:02 UTC: The DDOS attack has been mitigated and all services are now back to normal.

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[Done] Service-wide reboots between October 6 and 7, 2018

Posted in Downtime by

We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

2018-10-06 20:00 UTC: We are starting the Cloud server reboots.

2018-10-06 23:43 UTC: All Cloud server reboots are complete.

2018-10-07 21:00 UTC: We are starting the Shared server reboots.

2018-10-08 00:03 UTC: All Shared server reboots are complete.

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