[Fixed] Let’s Encrypt trouble

Posted in Uncategorized by

We are unable to issue new or renew existing Let’s Encrypt certificates from the control panel. Our team is working to resolve the issue and will update this post as soon as more information is available.

2020-01-17 15:50 UTC: The issue has been resolved. If you are still having problems with new or renewing Let’s Encrypt certificates please contact our support team.

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[Done] Scheduled Maintenance on Shared Servers

Posted in Downtime by

We will be performing a scheduled maintenance on all shared servers on Saturday, December 21 and Sunday, December 22. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

Here is a list of machines and specific time of the maintenance:

Saturday, December 21 between 0:00 and 4:00 AM UTC
Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517, Web530, Web561, Web562, Web636, Web641, Web527, Web528, Web533, Web536, Web564, Web565, Web566, Web567, Web568, Web569, Web570, Web571, Web572, Web573, Web574, Web575, Web576, Web577, Web578, Web579, Web580, Web581, Web582, Web583, Web584, Web585, Web586, Web587, Web588, Web589, Web637, Web638, Web639, Web640

Sunday, December 22 between 0:00 and 4:00 AM UTC
Web500, Web501, Web502, Web503, Web504, Web506, Web507, Web509, Web510, Web511, Web512, Web513, Web514, Web515, Web516, Web518, Web519, Web520, Web521, Web522, Web523, Web524, Web525, Web526, Web529, Web531, Web532, Web534, Web535, Web537, Web538, Web539, Web540, Web541, Web542, Web543, Web544, Web545, Web546, Web547, Web548, Web549, Web550, Web551, Web552, Web553, Web554, Web555, Web556, Web557, Web558, Web559, Web560, Web563, Web590, Web591, Web592, Web593, Web594, Web595, Web596, Web597, Web598, Web599, Web600, Web601, Web602, Web603, Web604, Web605, Web606, Web607, Web608, Web609, Web610, Web611, Web612, Web613, Web614, Web615, Web616, Web617, Web618, Web619, Web620, Web621, Web622, Web623, Web624, Web625, Web626, Web627, Web628, Web629, Web630, Web631, Web632, Web634

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket, and we will be happy to help.

2019-12-21 00:01 UTC: We have started the Saturday, December 21 maintenance.

2019-12-21 04:00 UTC: The Saturday, December 21 maintenance is complete.

2019-12-22 00:00 UTC: We have started the Sunday, December 22 maintenance.

2019-12-22 04:09 UTC: All servers are back online except Web555 and Web623. We are working to get the last 2 back as quickly as possible.

2019-12-22 04:15 UTC: Web555 is back online.

2019-12-22 06:45 UTC: Web623 is back online.

2019-12-22 06:46 UTC: The maintenance is complete.

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[Fixed] Web549 inaccessible

Posted in Uncategorized by

Web549 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

[Wed Dec 4 04:19:13 UTC 2019] Web549 is back online.

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