[fixed] web607 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue and will post updates as soon as we have further details.

2017-09-07 18:35 UTC: There is an issue with the RAID controller. We are working to have this resolved as quickly as possible.

2017-09-07 19:15 UTC: The server is currently back online. However, we are still investigating the issue further.

2017-09-07 20:57 UTC: There have been no further issues since the server reboot.

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[fixed] web527 inaccessible

Posted in Downtime by

Web527 did not come back after a reboot. We are looking into this and will resolve as quickly as possible.

2017-08-15 13:48 UTC: The server is back online. The issue was with the installed kernel. It was changed and the server rebooted.

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[monintoring] web550 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update as soon as we have more details.

2017-07-12 00:33 UTC: Web550 is back online at this time. The problem appears to have been an DDoS attack targeting Web550. The attack has subsided. We’ll continue to monitor.

2017-07-12 15:32 UTC: Web550 was rebooted 90 minutes ago to attempt to resolve an issue with IPv6 connectivity. The server is back online, but IPv6 connectivity is down.

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[fixed] Web620 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are looking into the issue and will provide an update as soon as possible.

2017-07-07 21:20 UTC: Investigations so far have found a hardware issue with the raid controller. We are continuing to investigate.

2017-07-07 21:40 UTC: The server is back online. No hardware issues were found.

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[fixed] web530 and web561 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-22 19:06 UTC: The servers are accessible again. There was a network issue that caused the temporary interruption.

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Network maintenance on May 30th – minimal downtime expected

Posted in Maintenance by

Our upstream provider will be performing emergency maintenance one of their routers on May 30th starting at 08:00 UTC.

A three hour maintenance window has been scheduled. The total expected downtime should not exceed three minutes.

The affected servers are:

Mailbox12, Mailbox13, Mailbox14, Mailbox15, Mailbox16

 

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[fixed] web513 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have further details.

2017-05-15 14:59 UTC: We are still investigating the issue.

2017-05-15 17:20 UTC: Our datacenter technicians are working directly to power on the server.

2017-05-15 20:17 UTC: The server is accessible again.

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[Fixed] web567 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have further details.

2017-04-26 00:04 UTC: The servers is back online.

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[Fixed] Web474 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have more details.

2017-04-21 17:37 UTC: The servers is back online.

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[Fixed] web340 inaccessible

Posted in Downtime by

We are investigating the issue and will update the post as soon as we have further details.

2017-01-23 23:46 UTC: We’re running a filesystem check on Web340 at this time.

2017-01-24 00:40 UTC: The disk on Web340 is completely unrecoverable. We’re going to use the most recent backup to restore the machine to new hardware. We’ll email affected customers with the new server details.

2017-01-24 02:18 UTC: We’re transferring data from the backup server to the new hardware at this time.

2017-01-24 02:28 UTC: The new server details were just emailed to all affected customers.

2017-01-24 02:45 UTC: About 30% of the affected customers have been restored so far.

2017-01-24 05:37 UTC: About 62% of the affected customers have been restored so far.

2017-01-24 09:20 UTC: Most sites should now be back online. Large files are still being restored

2017-01-24 12:00 UTC: Large files are still being restored.

2017-01-24 19:06 UTC: Large files are still being restored.

2017-01-24 23:15 UTC: Some very large files for a very small number of accounts are still being restored.

2017-01-25 01:58 UTC: All accounts on Web340 have been restored to the new server. If you’re having any problems with your site on the new hardware, then please open a support ticket and our team will assist you.

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