[fixed] web530 and web561 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-22 19:06 UTC: The servers are accessible again. There was a network issue that caused the temporary interruption.

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Network maintenance on May 30th – minimal downtime expected

Posted in Maintenance by

Our upstream provider will be performing emergency maintenance one of their routers on May 30th starting at 08:00 UTC.

A three hour maintenance window has been scheduled. The total expected downtime should not exceed three minutes.

The affected servers are:

Mailbox12, Mailbox13, Mailbox14, Mailbox15, Mailbox16

 

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[fixed] web513 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have further details.

2017-05-15 14:59 UTC: We are still investigating the issue.

2017-05-15 17:20 UTC: Our datacenter technicians are working directly to power on the server.

2017-05-15 20:17 UTC: The server is accessible again.

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[Fixed] web567 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have further details.

2017-04-26 00:04 UTC: The servers is back online.

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[Fixed] Web474 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into this and will update as soon as we have more details.

2017-04-21 17:37 UTC: The servers is back online.

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[Fixed] web340 inaccessible

Posted in Downtime by

We are investigating the issue and will update the post as soon as we have further details.

2017-01-23 23:46 UTC: We’re running a filesystem check on Web340 at this time.

2017-01-24 00:40 UTC: The disk on Web340 is completely unrecoverable. We’re going to use the most recent backup to restore the machine to new hardware. We’ll email affected customers with the new server details.

2017-01-24 02:18 UTC: We’re transferring data from the backup server to the new hardware at this time.

2017-01-24 02:28 UTC: The new server details were just emailed to all affected customers.

2017-01-24 02:45 UTC: About 30% of the affected customers have been restored so far.

2017-01-24 05:37 UTC: About 62% of the affected customers have been restored so far.

2017-01-24 09:20 UTC: Most sites should now be back online. Large files are still being restored

2017-01-24 12:00 UTC: Large files are still being restored.

2017-01-24 19:06 UTC: Large files are still being restored.

2017-01-24 23:15 UTC: Some very large files for a very small number of accounts are still being restored.

2017-01-25 01:58 UTC: All accounts on Web340 have been restored to the new server. If you’re having any problems with your site on the new hardware, then please open a support ticket and our team will assist you.

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[Resolved] Web467 is inaccessible

Posted in Downtime by

2016-12-30 13:33 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-30 13:41 UTC: We were able to reboot the server to resolve the issue. The server is back online.

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[Fixed] Web339 inaccessible

Posted in Downtime by

The server is currently not accessible. We are investigating the issue and will update as soon as we have more information.

2016-10-28 14:01 UTC: The server is back online again. One of the disks was replaced.

2016-10-31 17:51 UTC: The server has been taken down for emergency maintenance.

2016-10-31 22:48 UTC: We’re preparing to reload the OS on Web339 and will restore customer data from a backup made earlier today.

2016-11-01 02:41 UTC: The server has been reloaded and is in the process of being setup.

2016-11-01 06:23 UTC: The server has been setup and databases restored.

2016-11-01 13:46 UTC: User accounts have been restored up to letter “P”.

2016-11-01 20:35 UTC: All user accounts have been restored. If you have any issues, please open a support ticket.

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[Fixed] web244 inaccessible

Posted in Downtime by

The server is currently running a filesystem check as there were errors found.

We will update the post as soon as it has completed.

2016-10-18 17:28 UTC: The filesystem check is 67% complete.

2016-10-18 18:02 UTC: The filesystem check is complete and the server is back online. Our apologies for the trouble.

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[Fixed] Web416 inaccessible

Posted in Uncategorized by

We are currently investigating the issue. As soon as we have any updates, we will post here.

2016-09-09 21:43 UTC: There was a networking issue that caused the server to be unavailable. This has been resolved and the server is back online.

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