[resolved] web529 inaccessible

Posted in Downtime by

We are currently investigating the issue and will post an update as soon as we have further information.

2016-06-09 17:48 UTC We are in the process of swapping the RAM in the server to attempt to bring it back online. We will update again as soon as there is more details.

2016-06-09 17:56 UTC The RAM has been swapped and the server is back online.

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[resolved] Web49 inaccessible

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2016-06-02 16:00UTC: The server is back online.

2016-06-03 05:39UTC: The server has become inaccessible, we are working towards a resolution and will make updates here as soon as we can. Thank you for your patience.

2016-06-03 07:02UTC: The server has returned to normal operation, please send us a support ticket if there are believed to be any other issues.

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[fixed] web351 inaccessible

Posted in Problems by

The server is currently not accessible. We are looking into the issue.

There was a kernel panic that prevented the server from booting. This has been resolved and the server is back online.

 

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[Fixed] Web510 inaccessible

Posted in Problems by

The server is currently inaccessible. We are investigating the issue.

2016-05-02 17:32 UTC: Web510 was under a DDOS attack. It is accessible again. We are monitoring for any further issues.

2016-05-05 17:22 UTC: Our upstream provider has enabled mitigation for the next 24 hours. We are continuing to monitor, and the server is accessible now.

2016-05-06 10:05 UTC: The DDOS attack is ongoing, and the server is still behind our upstream provider’s DDOS protection system. The server is generally accessible, but some customers may experience degraded network connectivity and intermittent timeouts.

2016-05-06 16:20 UTC: The attack has subsided and normal connectivity has been restored. We’ll continue to monitor.

 

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[Fixed] Web404 DDoS

Posted in Uncategorized by

We are currently experiencing a DDoS attack on web404. Our upstream provider has enabled mitigation for this attack.

There are still some intermittent access issues until the attack subsides further.

We will update this post as soon as we have further information.

2016-04-02 04:53 UTC: Cisco Guard is still enabled to help reduce the impact. We are continuing to monitor.

2016-04-02 12:20 UTC: The attack was overwhelming our upstream provider’s DDoS mitigation system, so they were forced to null-route the server’s IP address. We’re working with them to restore service as soon as possible.

2016-04-02 13:00 UTC: The DDoS attack has subsided and the null route has been removed. We are continuing to monitor.

2016-04-02 23:35 UTC: The DDoS attack has resumed and the server IP has been null-routed again. Apologies for the troubles while we work to restore the server.

2016-04-03 02:03 UTC: The null-route on the server IP has been removed. The server is accessible with mitigation services enabled to help prevent further downtime. This however can cause intermittent access for some while the DDoS is in effect. We’ll continue to monitor the server. Thank you for your patience.

2016-04-04 17:07 UTC: Web404 has been stable for over 24 hours.

2016-04-04 18:10 UTC: The attack has resumed and Web404 has been null-routed again. We’re working to restore service at this time.

2016-04-04 18:47 UTC: The attack as subsided and the null-route has been lifted.

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Datacenter switch maintenance

Posted in Uncategorized by

Our upstream provider is performing switch maintenance in the Manassas datacenter on February 23th 2016, 12:00-14:00UTC

The following servers will be unavailable for up to 30 minutes.

dweb149, dweb163, dweb150, dweb151

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Data center maintenance

Posted in Scheduled downtime by

Our upstream provider is performing maintenance in their Manassas data center on February 16th between 02:00 and 04:00 UTC.

The following servers will be unavailable for 30 minutes.

web24, web342, web343, web229, mailbox8, dweb129, dweb130, web227, web24, web25, dweb135

 

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[Fixed] web162 inaccessible

Posted in Downtime by

We are investigating why the server is not accessible. We will update as soon as we have more information.

2016-01-06 04:09 UTC: Apologies for the delays, we’re working with our datacenter to remedy the situation as soon as possible.

2016-01-06 13:53 UTC: Due to a hardware failure we are in the process of replacing the server. We will update this post as the work progresses.

2016-01-06 17:58 UTC: The hardware has been replaced and the server is back online.

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[Fixed] Web514 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue.

2016-01-04 17:04 UTC: The machine is back online after replacing a faulty RAID card.

2016-01-04 17:33 UTC: Server is not responding again. Investigating.

2016-01-04 18:46 UTC: We’re doing a complete chassis swap for Web514.

2016-01-04 20:07 UTC: Chassis swap is done, we’re rebuilding the server RAID.

2016-01-04 21:09 UTC: RAID rebuild is completed. We’re working on reconfiguring network.

2016-01-04 23:46 UTC: The server is up and running again.

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[fixed] Web458 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue.

2015-08-28 23:23 UTC: The server is back online.

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