[Fixed] Delays in processing payments

Posted in Problems by

We are currently experiencing a temporary issue with our payment pre-processor.

Due to an issue on their side we are not receiving payment notifications in a timely manner, thus any payments, while received, are not instantly recorded to our control panel’s Payment Transaction History page.

This issue started today at 05:16 UTC and after communicating with them they said that it should be fixed by 14:30 UTC.

When they do resolve this issue we’ll go through all the payments made today, double check the transactions and add them to our panel.

If you did make a payment during that time but it is missing, feel free to raise a ticket and we’ll look into this.

2018-02-19 15:30 UTC: Our payment pre-processor have gotten back to us, letting us know that everything is fixed on their side and we are seeing payments going through successfully in the last hour. We are not double checking all transactions that happened during the window and adding any missing one to our panel.

2018-02-19 17:00 UTC: All transactions should be visible in our control panel now.

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[fixed] Web571 inaccessible

Posted in Downtime by

Web571 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-01-07 08:45 UTC: The issue has been resolved with a reboot and the server should be responding to requests.

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[Fixed] Web623 inaccessible

Posted in Downtime by

Web623 didn’t came back after our recent reboot to patch the ‘Meltdown’ and ‘Spectre’ security vulnerabilites.

We are working with our datacenter technicians to resolve this issue and get the server up and running again as quickly as possible.

2018-01-06 07:30 UTC: The server is back online.

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[Fixed] Partial access to mail service disruption

Posted in Problems by

2017-11-22 10:58 UTC An issue with one of our mail servers is causing some of our customres to access their mailboxes. We’re working to restore service and will update this post when more information is available.

2017-11-22 13:02 UTC Access to the faulty mail server is restored. A network issue between some nodes of our mailing infrastructure was causing login attempts to timeout. Please raise a ticket if you are still seeing an issue.

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[Fixed] Web573 inaccessible

Posted in Uncategorized by

Web573 did not come back after a quick reboot. We are looking into this and will resolve as quickly as possible.

2017-08-24 10:48 UTC: The server is up and running and all services look stable. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.

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[Fixed] Intermittent errors on main website and control panel

Posted in Downtime by

Some users are reporting intermittent errors while using our main site and our control panel.

We’re currently working to restore service and will update this post when we have more information.

Update: Our website and panel should be working normally for all users now. If you do see any issues, please raise a ticket

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[Fixed] Web318 inaccessible

Posted in Downtime by

2016-12-11 08:22 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-11 10:40 UTC The server is back online and looks stable. We’ll continue to monitor the server.

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[Fixed] Web338 inaccessible

Posted in Downtime by

We are currently investigating the issue and will post an update as soon as we have further details.

2016-08-31 08:11 The server is up and running again.

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[Fixed] Web393 Inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update when we have more information.

2016-08-25 10:38UTC There was a large amount of traffic directed to the server’s IP address, making it inaccessible. This has now been resolved.

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[Fixed] Web329 is inaccessible

Posted in Downtime by

We are currently looking into the issue and will resolve as quickly as possible.

2015-07-21 13:30 UTC: Web329 is back online.

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