We are currently experiencing a temporary issue with our payment pre-processor.
Due to an issue on their side we are not receiving payment notifications in a timely manner, thus any payments, while received, are not instantly recorded to our control panel’s Payment Transaction History page.
This issue started today at 05:16 UTC and after communicating with them they said that it should be fixed by 14:30 UTC.
When they do resolve this issue we’ll go through all the payments made today, double check the transactions and add them to our panel.
If you did make a payment during that time but it is missing, feel free to raise a ticket and we’ll look into this.
2018-02-19 15:30 UTC: Our payment pre-processor have gotten back to us, letting us know that everything is fixed on their side and we are seeing payments going through successfully in the last hour. We are not double checking all transactions that happened during the window and adding any missing one to our panel.
2018-02-19 17:00 UTC: All transactions should be visible in our control panel now.
2017-11-22 10:58 UTC An issue with one of our mail servers is causing some of our customres to access their mailboxes. We’re working to restore service and will update this post when more information is available.
2017-11-22 13:02 UTC Access to the faulty mail server is restored. A network issue between some nodes of our mailing infrastructure was causing login attempts to timeout. Please raise a ticket if you are still seeing an issue.