2017-02-01 23:20 UTC: We are investigating the issue and will update the post as soon as we have further details.
2017-02-02 01:16 UTC: Web367 has suffered a catastrophic disk failure. We’ve recovered some data from the server, and have the remaining data in our backups. We’re presently restoring the machine to new hardware and will notify affected customers with the new server details.
2017-02-02 02:48 UTC: The file transfer is 50% complete.
2017-02-02 05:17 UTC: The file transfer is complete. We’re still working on restoring database passwords and permissions. If you notice a problem with your site, please open a support ticket for immediate assistance.
2017-02-02 15:00 UTC: We were able to recover all the data on Web367 and brought the original machine back online.
Currently, websites on Web501, Web507, Web513 are be unreachable. We’re actively investigating this, please stand by for further updates.
2016-12-16 03:41 UTC: Websites and applications should be resolving for all three servers. We’ll monitor them for a little while. Please open a support ticket if you believe there are any persisting issues. Thank you for your patience.
The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.
2016-12-14 04:29:30 UTC: We’ve identified, isolated the load on the server. All services should be restored to normal. We will continue to monitor the server. If there are any issues please let us know via support ticket.
The server is currently inaccessible due to high traffic to the machine. We are investigating the issue.
2016-08-06 03:40 UTC: The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.