[fixed] web518 inaccessible

Posted in Uncategorized by

Web518 did not come back after a quick reboot. We are looking into this and will resolve as quickly as possible.

2017-08-20 06:02 UTC: All services should be back to normal. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.

 

-
-

[fixed] Web512 and Web534 inaccessible

Posted in Uncategorized by

The servers are currently not responding. We are looking into the issue and will provide an update as soon as possible.

2017-08-16 03:26 UTC: Access to Web512 has been restored. We’re still monitoring.

2017-08-16 03:28 UTC: Access to Web534 has been restored. Please let us know if issues persist by opening a support ticket.

-
-

IMAP/POP authentication issues

Posted in Problems by

2017-08-12 04:27 UTC: Users with email mailboxes on Mailbox8 and Mailbox9 servers may encounter intermittent authentication failures. Please stand by for further updates.

2017-08-16 22:54 UTC: We’ve determined that this issue is related to an ongoing migration of mailboxes to new hardware. We’re continuing to troubleshoot.

-
-

[Fixed] Web367 operational issues

Posted in Downtime by

2017-02-01 23:20 UTC: We are investigating the issue and will update the post as soon as we have further details.

2017-02-02 01:16 UTC: Web367 has suffered a catastrophic disk failure. We’ve recovered some data from the server, and have the remaining data in our backups. We’re presently restoring the machine to new hardware and will notify affected customers with the new server details.

2017-02-02 02:48 UTC: The file transfer is 50% complete.

2017-02-02 05:17 UTC: The file transfer is complete. We’re still working on restoring database passwords and permissions. If you notice a problem with your site, please open a support ticket for immediate assistance.

2017-02-02 15:00 UTC: We were able to recover all the data on Web367 and brought the original machine back online.

-
-

[Fixed] Sites on some servers inaccessible

Posted in Uncategorized by

Currently, websites on Web501, Web507, Web513 are be unreachable. We’re actively investigating this, please stand by for further updates.

2016-12-16 03:41 UTC: Websites and applications should be resolving for all three servers. We’ll monitor them for a little while. Please open a support ticket if you believe there are any persisting issues. Thank you for your patience.

-
-

[Fixed] Web349 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-14 04:29:30 UTC: We’ve identified, isolated the load on the server. All services should be restored to normal. We will continue to monitor the server. If there are any issues please let us know via support ticket.

 

-
-

[Fixed] Web162 inaccessible

Posted in Downtime by

2016-10-17 01:07 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-10-17 01:57 UTC: The server is now operational. We’re continuing to monitor it before marking the issue resolved. Thank you for your patience.

2016-10-17 04:25 UTC: This issue is considered resolved. Please open a support ticket if you believe issues persist and we can look into it right away.

 

-
-

[Monitoring] Web473 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue and will update as soon as we have further details.

2016-09-23 15:09 UTC: We’re still investigating this issue.

2016-09-23 16:03 UTC: The issue is still under investigation.

2016-09-23 17:49 UTC: We find out that a DDoS is in place and we are mitigating it.

2016-09-23 18:55 UTC: We put the server under mitigation.

2016-09-24 23:34 UTC: The attack briefly subsided but had place into mitigation again while we continue to work towards a resolution. We appreciate your patience.

2016-09-25 22:51 UTC: The attack has subsided and mitigation has been removed. We’re continuing to monitor, please let us know if you experience any issues.

-
-

[Fixed] Web522 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue and will update as soon as we have further details.

2016-09-23 05:15 UTC The server is back online. There was a network issue due to an unexpected kernel error. Thank you for your patience.

 

-
-

[Fixed] Web473 Inaccessible (DDoS)

Posted in Downtime by

The server is currently inaccessible due to high traffic to the machine. We are investigating the issue.

2016-08-06 03:40 UTC: The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.

 

-
-