We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.
2018-08-21 03:06 UTC: The issue is still being troubleshooted. We appreciate your patience on the matter for those affected.
2018-08-21 03:50 UTC: We believe the issue has been resolved. If you believe the problem persists please feel free to open a ticket and let us know.
Our techs are looking at resolving this as soon as possible. Please stand by for updates.
Mon Jun 18 04:17:10 UTC 2018: Some servers are starting to become accessible. We’re still investigating the problem and will make another post as soon as we are sure services have been restored. We thank you all for your patience.
Mon Jun 18 04:58:07 UTC 2018: The issue has been mitigated. Services should be restored. We are still in talks with the datacenter in regards to the cause and ways to prevent future occurrences. You may need to manually start any apps that are not currently running. If you still encounter issues please feel free to open a ticket for us to investigate.
Mon Jun 18 21:12:50 UTC 2018: This issue has been marked as resolved.
2017-12-18 10:24 UTC: We’re currently addressing connection issues affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.
2017-12-18 13:09 UTC: The problem was a bug in our web application firewall setup. It’s been corrected and connectivity has been restored as of about 30 minutes ago.
2017-08-12 04:27 UTC: Users with email mailboxes on Mailbox8 and Mailbox9 servers may encounter intermittent authentication failures. Please stand by for further updates.
2017-08-16 22:54 UTC: We’ve determined that this issue is related to an ongoing migration of mailboxes to new hardware. We’re continuing to troubleshoot.
2017-08-28 22:55 UTC: A permission problem related to the ongoing mailbox migrations is currently causing IMAP/POP login failure. We’re fixing the permissions at this time and will update this post when complete.
2017-08-28 23:42 UTC: The permission problem has been resolved, and IMAP/POP authentication should be working normally at this time. We’ll continue to monitor.
2017-08-30 21:53 UTC: We’re still seeing intermittent IMAP/POP authentication failures related to the ongoing mailbox migrations. This also affects webmail logins. Any failures should be temporary – if they don’t seem resolved within a few minutes, then please contact WebFaction support for further assistance.
2017-09-07 18:45 UTC: We’ve updated our migration process to minimize its impact on the IMAP/POP service, and are no longer seeing intermittent IMAP/POP authentication issues.
2017-02-01 23:20 UTC: We are investigating the issue and will update the post as soon as we have further details.
2017-02-02 01:16 UTC: Web367 has suffered a catastrophic disk failure. We’ve recovered some data from the server, and have the remaining data in our backups. We’re presently restoring the machine to new hardware and will notify affected customers with the new server details.
2017-02-02 02:48 UTC: The file transfer is 50% complete.
2017-02-02 05:17 UTC: The file transfer is complete. We’re still working on restoring database passwords and permissions. If you notice a problem with your site, please open a support ticket for immediate assistance.
2017-02-02 15:00 UTC: We were able to recover all the data on Web367 and brought the original machine back online.
Currently, websites on Web501, Web507, Web513 are be unreachable. We’re actively investigating this, please stand by for further updates.
2016-12-16 03:41 UTC: Websites and applications should be resolving for all three servers. We’ll monitor them for a little while. Please open a support ticket if you believe there are any persisting issues. Thank you for your patience.
The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.
2016-12-14 04:29:30 UTC: We’ve identified, isolated the load on the server. All services should be restored to normal. We will continue to monitor the server. If there are any issues please let us know via support ticket.