[Fixed] Server connectivity issues in London

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We are currently experiencing connectivity issues in London affecting shared, cloud, mailbox, mail and support servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2019-11-09 22:58 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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Emergency Maintenance on Cloud servers

Posted in Downtime by

Over the next several days we will be performing emergency maintenance on all cloud servers. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

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[Fixed] Control Panel and Doc websites connectivity issues

Posted in Uncategorized by

We are currently experiencing connectivity issues with our Control Panel and Docs websites.

We are working with to resolve this issue and make the sites accessible again.

Please watch this area for updates and progress on the incident.

2019-10-15 21:43 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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[Done] Network Maintenance in USA on September 9th, 2019

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We will be performing network maintenance on our USA based servers on September 9th, 2019 to fix a switch issue. This will also prevent network connectivity issues in the future due to better redundancy.

The maintenance will take place between 4:30 UTC and 10:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

2019-09-05 06:48 UTC: An emergency replacement had to be performed today and this maintenance is no longer required.

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[Fixed] Web521 inaccessible

Posted in Uncategorized by

Web521 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-14 14:58 UTC: Web521 is back online

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[Done] Emergency maintenance on Web505 on Friday, July 26, 2019

Posted in Uncategorized by

Web505 will be taken down to replace a failing drive module Friday, July 26, 2019 between 05:00 UTC and 08:00 UTC. The expected downtime should be 1 hour or less.

2019-07-26 05:12 UTC: Drive swapped and service is back online.

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[Done] Server maintenance between July 22-26, 2019

Posted in Uncategorized by

We will be performing maintenance on all servers July 22-26, 2019 to install important updates.

A two-hour window has been allocated for the maintenance per server, however, the actual downtime should be much less. During the downtime connectivity to the server will be interrupted. We will email customers with the specific time of their maintenance.

This is a mandatory security maintenance to patch the MDS (ZombieLoad) CPU vulnerability that cannot be altered, postponed, or rescheduled. If you want to learn more about this vulnerability, visit Intel’s website.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

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[Done] Emergency maintenance on Mailbox18 on Saturday, July 13, 2019

Posted in Uncategorized by

Mailbox18 will be taken down to replace a failing memory module Saturday, July 13, 2019 between 02:00 UTC and 03:00 UTC. The expected downtime should be 1 hour or less.

2019-07-14 03:04 UTC: Maintenance is complete and the server is back online.

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[Fixed] Server connectivity issues in Dallas

Posted in Uncategorized by

We are currently experiencing connectivity issues in Dallas affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-06-24 15:55 UTC: Connectivity has been restored to all servers.

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[Fixed] Web323 inaccessible

Posted in Uncategorized by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-05-28 15:38 UTC: Web323 is back online.

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