[Fixed] Web550 inaccessible

Posted in Uncategorized by

Web550 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-07-02 23:09 UTC: Web550 is back online.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-06-30 22:34 UTC: Mailbox17 is back online.

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[Fixed] Web560 inaccessible.

Posted in Downtime by

Web560 is currently inaccessible. This appears to be due to routing problems and we are looking into it.

Wed May 30 04:23:50 UTC 2018: The server is back online.

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[Fixed] Mailbox26 inaccessible

Posted in Uncategorized by

Mailbox26 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-28 03:20 UTC: Mailbox26  is back online and all services are operational.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-22 17:08 UTC: We have identified the problem and are working as fast as possible to bring the machine back online.

2018-05-22 18:36 UTC: We have done a chassis swap and importing the data.

2018-05-22 19:56 UTC: The server is back online.

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[Done] Scheduled maintenance on our ticketing system on Sunday, April the 22nd

Posted in Uncategorized by

On Sunday, 22nd of April, between 11:00 and 12:00 UTC, we will be migrating our ticketing system to new hardware.

During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.

We expect total downtime to be less than 30 minutes.

2018-04-22 12:10 UTC: We are starting the maintenance.

2018-04-22 12:42 UTC: The maintenance has been successfully completed.

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[Done] Emergency Europe network maintenance on March 27-28, 2018

Posted in Uncategorized by

On March 27-28, 2018 between 22:30 UTC and 1:00 UTC we will be performing
emergency network maintenance on our Europe based servers.

Connectivity to the servers will be interrupted for up to 30 minutes during the
maintenance window.

2018-03-28 03:12 UTC: The maintenance has been successfully completed.

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Unexpected downtime for Web463.

Posted in Uncategorized by

We had a brief period of downtime while we restarted the hardware. Web463 should be back online.

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[Done] Emergency maintenance on Web572 on Sunday, March 4, 2018

Posted in Uncategorized by

Web572 will be taken down to replace a failing memory module Sunday, March 4, 2018 between 00:00 and 01:00. The expected downtime should be 15 minutes or less.

2018-03-04 00:58 UTC: The maintenance is complete and the server is back online.

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[Fixed] Control panel, API, and website down

Posted in Uncategorized by

Our control panel server is currently not responding. This also affects the control panel API and www.webfaction.com. We’re working to restore service and will update this post when more info is available.

2018-01-06 07:04 UTC: The Control panel, API, and website are back online.

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