[Fixed] DDoS attack against part of our network

Posted in Uncategorized by

There is an ongoing DDoS attack against part of our network. Some websites might experience slowness or be unavailable during the attack, your control panel might experience slowness as well. Our infrastructure team is currently working on a solution.

Thank you for understanding and apologies for the inconvenience caused.

2018-10-12 18:02 UTC: The DDOS attack has been mitigated and all services are now back to normal.

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[Done] Service-wide reboots between October 6 and 7, 2018

Posted in Downtime by

We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

2018-10-06 20:00 UTC: We are starting the Cloud server reboots.

2018-10-06 23:43 UTC: All Cloud server reboots are complete.

2018-10-07 21:00 UTC: We are starting the Shared server reboots.

2018-10-08 00:03 UTC: All Shared server reboots are complete.

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[Done] Upgrading ffmpeg

Posted in Uncategorized by

Starting Sunday October 10th, we will begin upgrading ffmpeg on all our CentOS 7 based machines.
This update has entirely removed libfaac/libfaad support, and as such we will be removing libfaac/libfaad from our machines. If you are using AAC encoding, you will need to use ffmpeg’s native implementation.

2018-10-19 06:25 UTC: This update has now been rolled out on all servers.

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Network Maintenance on September 26th and 27th

Posted in Uncategorized by

We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .

Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

Mailbox17 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-08-28 05:44 UTC: Mailbox17 is back online.

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[Fixed] Web601 inaccessible

Posted in Downtime by

Web601 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-08-17 23:55 Web601 is back online after a reboot.

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[Fixed] Web550 inaccessible

Posted in Uncategorized by

Web550 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-07-02 23:09 UTC: Web550 is back online.

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[Fixed] Mailbox17 inaccessible

Posted in Uncategorized by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-06-30 22:34 UTC: Mailbox17 is back online.

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[Fixed] Web560 inaccessible.

Posted in Downtime by

Web560 is currently inaccessible. This appears to be due to routing problems and we are looking into it.

Wed May 30 04:23:50 UTC 2018: The server is back online.

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[Fixed] Mailbox26 inaccessible

Posted in Uncategorized by

Mailbox26 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-28 03:20 UTC: Mailbox26  is back online and all services are operational.

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