[Done] Emergency maintenance on Web564

Posted in Uncategorized by

We are taking down Web564 to replace a failed memory module. Downtime should be 15 minutes or less.

2017-08-20 16:13 UTC: Shutting down the machine.

2017-08-20 16:25 UTC: The memory has been replaced and server is back online.

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[Done] Scheduled maintenance on Sunday, July 16, 2017 on Web599

Posted in Uncategorized by

We will be performing power maintenance on Web599 between 23:00 UTC July 16, 2017 and 00:00 UTC July 17, 2017.

Connectivity to the server will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-17 00:08 UTC: The maintenance has begun.

2017-07-17 00:21 UTC: The maintenance is complete.

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[fixed] Web523 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-30 18:37 UTC: Web523 is currently in a rescue environment and our data center team are troubleshooting.

2017-06-30 20:53 UTC: Web523 had a corrupted kernel. The problem has been resolved and the server is now back online.

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[Done] Scheduled maintenance on Sunday, July 2, 2017

Posted in Uncategorized by

We will be performing power maintenance on the following servers between 21:00 UTC July 2, 2017 and 00:00 UTC July 3, 2017:

wf-207-38-86-39
wf-207-38-86-40
wf-207-38-86-43
wf-207-38-86-47
wf-207-38-86-48
wf-207-38-86-49
wf-207-38-86-73
wf-207-38-86-75
wf-207-38-86-76
wf-207-38-86-78
wf-207-38-86-79
wf-207-38-86-85
wf-207-38-86-88
wf-207-38-86-90
wf-207-38-86-92
wf-207-38-86-93
wf-207-38-86-94
wf-207-38-86-98
wf-207-38-86-102
wf-207-38-86-103
wf-207-38-86-104
wf-207-38-86-105
wf-207-38-86-106
wf-207-38-86-107
wf-207-38-92-110
wf-207-38-86-178
wf-207-38-86-180
wf-207-38-86-191
wf-207-38-86-193
wf-207-38-86-194
wf-207-38-86-195
wf-207-38-86-196
wf-207-38-86-197
wf-207-38-86-198
wf-207-38-86-199
wf-207-38-93-249
wf-207-38-86-77
wf-207-38-86-135
wf-207-38-86-138
wf-207-38-86-140
wf-207-38-86-145
wf-207-38-86-147
wf-207-38-86-149
wf-207-38-86-150
wf-207-38-86-159
wf-207-38-86-160
wf-207-38-86-164
wf-207-38-86-165
wf-207-38-86-166
wf-207-38-86-167
wf-207-38-86-168
wf-207-38-86-170
wf-207-38-86-171
wf-207-38-86-175
web590
web591
web592
web593
web594
web595
web596
web597
web598
web600
web601
web602
web603

Connectivity to the servers will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-02 23:14 UTC: The maintenance has begun.

2017-07-02 23:56 UTC: web590-web592 are complete and back online.

2017-07-03 00:11 UTC: web593-web596 are complete and back online.

2017-07-03 00:43 UTC: web597, web600-web603 are complete and back online.

2017-07-03 02:51 UTC: All servers are back online.

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[Done] Scheduled maintenance on Sunday, June 25, 2017

Posted in Uncategorized by

We will be performing power maintenance on the following servers between 16:00 UTC June 25, 2017 and 04:00 UTC June 26, 2017:

wf-207-38-86-39
wf-207-38-86-40
wf-207-38-86-43
wf-207-38-86-47
wf-207-38-86-48
wf-207-38-86-49
wf-207-38-86-73
wf-207-38-86-75
wf-207-38-86-76
wf-207-38-86-78
wf-207-38-86-79
wf-207-38-86-85
wf-207-38-86-88
wf-207-38-86-90
wf-207-38-86-92
wf-207-38-86-93
wf-207-38-86-94
wf-207-38-86-98
wf-207-38-86-102
wf-207-38-86-103
wf-207-38-86-104
wf-207-38-86-105
wf-207-38-86-106
wf-207-38-86-107
wf-207-38-92-110
wf-207-38-86-178
wf-207-38-86-180
wf-207-38-86-191
wf-207-38-86-193
wf-207-38-86-194
wf-207-38-86-195
wf-207-38-86-196
wf-207-38-86-197
wf-207-38-86-198
wf-207-38-86-199
wf-207-38-93-249
wf-207-38-86-77
wf-207-38-86-135
wf-207-38-86-138
wf-207-38-86-140
wf-207-38-86-145
wf-207-38-86-147
wf-207-38-86-149
wf-207-38-86-150
wf-207-38-86-159
wf-207-38-86-160
wf-207-38-86-164
wf-207-38-86-165
wf-207-38-86-166
wf-207-38-86-167
wf-207-38-86-168
wf-207-38-86-170
wf-207-38-86-171
wf-207-38-86-175
web590
web591
web592
web593
web594
web595
web596
web597
web598
web600
web601
web602
web603

Connectivity to the servers will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

 

2017-06-25 22:26 UTC: The maintenance has begun.

2017-06-25 23:48 UTC: The maintenance had to be postponed.

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[Rescheduled] Scheduled maintenance on Sunday, June 18, 2017

Posted in Downtime by

We will be performing a power maintenance on the following servers at 16:00 UTC June 18, 2017 between and 4:00 UTC June 19, 2017:

wf-207-38-86-39
wf-207-38-86-40
wf-207-38-86-43
wf-207-38-86-47
wf-207-38-86-48
wf-207-38-86-49
wf-207-38-86-73
wf-207-38-86-75
wf-207-38-86-76
wf-207-38-86-78
wf-207-38-86-79
wf-207-38-86-85
wf-207-38-86-88
wf-207-38-86-90
wf-207-38-86-92
wf-207-38-86-93
wf-207-38-86-94
wf-207-38-86-98
wf-207-38-86-102
wf-207-38-86-103
wf-207-38-86-104
wf-207-38-86-105
wf-207-38-86-106
wf-207-38-86-107
wf-207-38-92-110
wf-207-38-86-178
wf-207-38-86-180
wf-207-38-86-191
wf-207-38-86-193
wf-207-38-86-194
wf-207-38-86-195
wf-207-38-86-196
wf-207-38-86-197
wf-207-38-86-198
wf-207-38-86-199
wf-207-38-93-249
wf-207-38-86-77
wf-207-38-86-135
wf-207-38-86-138
wf-207-38-86-140
wf-207-38-86-145
wf-207-38-86-147
wf-207-38-86-149
wf-207-38-86-150
wf-207-38-86-159
wf-207-38-86-160
wf-207-38-86-164
wf-207-38-86-165
wf-207-38-86-166
wf-207-38-86-167
wf-207-38-86-168
wf-207-38-86-170
wf-207-38-86-171
wf-207-38-86-175
web590
web591
web592
web593
web594
web595
web596
web597
web598
web600
web601
web602
web603

Connectivity to the servers will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-06-19 16:20 UTC:  The maintenance had to be rescheduled and we’ll post the new schedule when it is ready.

2017-06-19 22:47 UTC: Rescheduled to Sunday, June 25, 2017

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[fixed] Web367 read-only filesystem

Posted in Downtime by

Web367 is down with a read-only filesystem. We are currently looking into the issue and will resolve it as quickly as possible.

2017-02-11 18:33 UTC: Web367 is back online.

2017-02-19 01:30 UTC: Web367’s filesystem has gone read-only again.

2017-02-19 02:41 UTC: We’re rebooting the server to a rescue environment to run a filesystem check.

2017-02-19 02:50 UTC: No major problems were detected in the filesystem check, and the server is back online.

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[Fixed] Web544 connectivity issues

Posted in Downtime by

2017-01-04 19:00 UTC: The front end nginx server is down on Web544. We’re actively investigating this, please stand by for further updates.

2017-01-04 20:00 UTC: The front-end nginx server is up and operational at this time. Normal service has been restored.

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[Fixed] MySQL issue on Web347

Posted in Maintenance by

MySQL is down on web347 while we run a repair operation. We’ll update this post once we have more information.

2016-01-04 18:14 UTC MySQL is now operational and the server is online.

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[Done] Scheduled maintenance on our control panel Tuesday, 3 January 2017

Posted in Uncategorized by

In ordered to prevent unplanned outages one of our datacenters will be performing maintenance work on Tuesday, 3 January 2017 sometime between 3pm and 6pm UTC.

The downtime itself should be less than 30 minutes and during that time our main website, control panel and email sending platform will be unavailable.

We will update this post when the downtime begins, and when the upgrade is complete.

2017-01-03 15:31 UTC: The maintenance is starting at this time.

2017-01-03 15:08 UTC: The maintenance is complete.

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