[Fixed] Web505 inaccessible

Posted in Uncategorized by

Web505 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-19 00:40 UTC: Web429 is back online.

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[Fixed] Web429 inaccessible

Posted in Uncategorized by

Web429 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-01 18:43 UTC: Web429 is back online.

2020-01-07 22:28 UTC: Web429 went read-only after a hard drive replacement. We have rebooted the machine and it is back online.

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[Fixed] Let’s Encrypt trouble

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We are unable to issue new or renew existing Let’s Encrypt certificates from the control panel. Our team is working to resolve the issue and will update this post as soon as more information is available.

2020-01-17 15:50 UTC: The issue has been resolved. If you are still having problems with new or renewing Let’s Encrypt certificates please contact our support team.

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[Done] Scheduled Maintenance on Shared Servers

Posted in Downtime by

We will be performing a scheduled maintenance on all shared servers on Saturday, December 21 and Sunday, December 22. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

Here is a list of machines and specific time of the maintenance:

Saturday, December 21 between 0:00 and 4:00 AM UTC
Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517, Web530, Web561, Web562, Web636, Web641, Web527, Web528, Web533, Web536, Web564, Web565, Web566, Web567, Web568, Web569, Web570, Web571, Web572, Web573, Web574, Web575, Web576, Web577, Web578, Web579, Web580, Web581, Web582, Web583, Web584, Web585, Web586, Web587, Web588, Web589, Web637, Web638, Web639, Web640

Sunday, December 22 between 0:00 and 4:00 AM UTC
Web500, Web501, Web502, Web503, Web504, Web506, Web507, Web509, Web510, Web511, Web512, Web513, Web514, Web515, Web516, Web518, Web519, Web520, Web521, Web522, Web523, Web524, Web525, Web526, Web529, Web531, Web532, Web534, Web535, Web537, Web538, Web539, Web540, Web541, Web542, Web543, Web544, Web545, Web546, Web547, Web548, Web549, Web550, Web551, Web552, Web553, Web554, Web555, Web556, Web557, Web558, Web559, Web560, Web563, Web590, Web591, Web592, Web593, Web594, Web595, Web596, Web597, Web598, Web599, Web600, Web601, Web602, Web603, Web604, Web605, Web606, Web607, Web608, Web609, Web610, Web611, Web612, Web613, Web614, Web615, Web616, Web617, Web618, Web619, Web620, Web621, Web622, Web623, Web624, Web625, Web626, Web627, Web628, Web629, Web630, Web631, Web632, Web634

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket, and we will be happy to help.

2019-12-21 00:01 UTC: We have started the Saturday, December 21 maintenance.

2019-12-21 04:00 UTC: The Saturday, December 21 maintenance is complete.

2019-12-22 00:00 UTC: We have started the Sunday, December 22 maintenance.

2019-12-22 04:09 UTC: All servers are back online except Web555 and Web623. We are working to get the last 2 back as quickly as possible.

2019-12-22 04:15 UTC: Web555 is back online.

2019-12-22 06:45 UTC: Web623 is back online.

2019-12-22 06:46 UTC: The maintenance is complete.

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[Fixed] Web549 inaccessible

Posted in Uncategorized by

Web549 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

[Wed Dec 4 04:19:13 UTC 2019] Web549 is back online.

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[Fixed] Server connectivity issues in London

Posted in Uncategorized by

We are currently experiencing connectivity issues in London affecting shared, cloud, mailbox, mail and support servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2019-11-09 22:58 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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Emergency Maintenance on Cloud servers

Posted in Downtime by

Over the next several days we will be performing emergency maintenance on all cloud servers. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

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[Fixed] Control Panel and Doc websites connectivity issues

Posted in Uncategorized by

We are currently experiencing connectivity issues with our Control Panel and Docs websites.

We are working with to resolve this issue and make the sites accessible again.

Please watch this area for updates and progress on the incident.

2019-10-15 21:43 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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[Done] Network Maintenance in USA on September 9th, 2019

Posted in Uncategorized by

We will be performing network maintenance on our USA based servers on September 9th, 2019 to fix a switch issue. This will also prevent network connectivity issues in the future due to better redundancy.

The maintenance will take place between 4:30 UTC and 10:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

2019-09-05 06:48 UTC: An emergency replacement had to be performed today and this maintenance is no longer required.

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[Fixed] Web521 inaccessible

Posted in Uncategorized by

Web521 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-14 14:58 UTC: Web521 is back online

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