We are currently experiencing connectivity issues in Dallas affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.
2019-06-24 15:55 UTC: Connectivity has been restored to all servers.
Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2019-05-28 15:38 UTC: Web323 is back online.
We are currently experiencing connectivity issues in Singapore affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.
2019-05-17 21:58 UTC: Connectivity has been restored to all servers.
Web563 will be taken down to replace a RAID Card Sunday, April 21, 2019 between 08:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.
2019-04-21 08:00 UTC Maintenance has begun
2019-04-21 08:30 UTC Maintenance is complete and the server is back online
Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2019-04-17 15:40 UTC: Web563 is back online.
Web538 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
14:20 UTC web538 is back online.
Web540 will be taken down to replace a failing memory module Sunday, March 10, 2019 between 09:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.
On Friday March 8th we will be discontinuing SquirrelMail as an option to check email on our platform. Going forward you can still use Roundcube, IMAP or POP to check email.
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.
There is an ongoing DDoS attack against part of our network. Some websites might experience slowness or be unavailable during the attack, your control panel might experience slowness as well. Our infrastructure team is currently working on a solution.
Thank you for understanding and apologies for the inconvenience caused.
2018-10-12 18:02 UTC: The DDOS attack has been mitigated and all services are now back to normal.
We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.
Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help
2018-10-06 20:00 UTC: We are starting the Cloud server reboots.
2018-10-06 23:43 UTC: All Cloud server reboots are complete.
2018-10-07 21:00 UTC: We are starting the Shared server reboots.
2018-10-08 00:03 UTC: All Shared server reboots are complete.