[Fixed] Web398 offline

Posted in Downtime by

Web398 is offline while we are troubleshooting an issue affecting SSH authentication. We hope to have service restored quickly and will update this post when we have more information.

2017-01-10 00:23 UTC: The issue has been resolved and Web398 is back online.

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[complete] Control panel and API maintenance reboots

Posted in Maintenance by

2016-12-05 17:13 UTC: We will be rebooting our control panel and API services in the next hour to accomplish some maintenance tasks. The services should be down for know more than a few minutes. We’ll update this post when the maintenance is complete.

2016-12-05 18:51 UTC: The maintenance is complete.

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[Fixed] Web315, Web318 offline

Posted in Downtime by

Web315 and Web318 have failed to come back online following a maintenance reboot. We’re looking into the problem at this time and will update this post when we have more information

2016-11-05 00:39 UTC: The issue is still under investigation.

2016-11-05 04:10 UTC: The issue with Web315 has been resolved and the server is back online. We are still working on solving the problem with Web318 as soon as possible.

2016-11-05 15:50 UTC Web318 is back online.

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[monitoring] Intermittent timeouts on multiple servers

Posted in Problems by

For the past 48 hours, we’ve been seeing a series of intermittent “504 Gateway Timeout” errors on multiple servers.

We are actively troubleshooting this issue and will update this post when we have more information.

2016-11-02 14:50 UTC: We have deployed a fix on the affected machines, and we are monitoring the servers closely. Please contact us if you still see such issues.

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[monitoring] Intermittent connectivity for Web319

Posted in Problems by

2016-10-31 21:22 UTC: Connectivity to Web319 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-11-01 00:55 UTC: Connectivity to Web319 has been restored. We’ll continue to monitor.

2016-11-08 23:24 UTC: Connectivity to Web319 is intermittent is once again intermittent. We’re investigating the issue at this time and will update this post when we have more information.

2016-11-08 23:38 UTC: Connectivity to Web319 has been restored following a reboot. We’ll continue to monitor.

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[Fixed] Web533 offline

Posted in Downtime by

2016-10-19 21:49 UTC: Web533 is presently offline – we’re investigating the problem and will update this post as soon as we have more information.

2016-10-19 22:27 UTC: Web533 is back online. We’ll continue to monitor.

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[Fixed] Payment system trouble

Posted in Problems by

2016-10-06 16:53 UTC: at this time, we’re unable to process manual payments and cannot set up new payment sources for automatic monthly billing. We’re working to resolve the issue and will update this post when more info is available.

2016-10-06 18:56 UTC: the underlying issue has been resolved, and the payment system should begin working within the next hour.

2016-10-06 19:36 UTC: the payment system is working normally at this time. We’ll continue to monitor for the next hour.

2016-10-06 20:36 UTC: the payment system has been working normally for the past hour, and we believe the issue is resolved.

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[Done] Scheduled downtime for control panel on Monday, 26 Sep 2016

Posted in Scheduled downtime by

On Monday, 26 September 2016, we will be taking our control panel and API offline for a brief period to facilitate an upgrade.

The downtime will begin at 10:00 UTC and should last for approximately 15 minutes.

We will update this post when the downtime begins, and when the upgrade is complete.

2016-09-26 10:00 UTC: The scheduled maintenance is starting now.

2016-09-26 10:15 UTC: The maintenance has been completed.

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[Monitoring] Web380 rebooted

Posted in Downtime by

2016-08-23 19:24 UTC: Several minutes ago, Web380 became non-responsive under heavy load, so we rebooted it. The machine is back online at this time, and we are monitoring for further signs of trouble.

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[Monitoring] MX servers rate-limited by Google

Posted in Problems by

At the present time, mail forwarded from our MX servers to addresses hosted by Google (including Gmail and Google Apps) may be considerably delayed because our MX are temporarily being rate-limited by Google.

We’re working to resolve the issue and will update this post when more information is available.

2016-08-02 21:24 UTC: at this time, the issue appears to be resolved. We’ll continue to monitor for the next 24 hours.

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