[monitoring] Emergency network maintenance affecting several EU servers

Posted in Downtime by

2017-04-27 00:20 UTC: at the present time, emergency network maintenance in our EU datacenter has caused several EU servers to go offline. We’ll update this post as more information becomes available.

2017-04-27 00:29 UTC: connectivity has been restored, we’ll continue to monitor.

-
-

[Fixed] Read-only filesystem on Web429

Posted in Downtime by

2017-04-08 00:44 UTC: The filesystem on Web429 is currently read-only. We’re working to restore service at this time and will update this post with more information as it becomes available.

2017-04-08 00:45 UTC: We’re taking the machine down for a filesystem check.

2017-04-08 01:07 UTC: The filesystem check is complete. Some inconsistencies in the filesystem journal were repaired. The server is back online and responding normally at this time.

 

-
-

[Fixed] Incoming mail service disruption

Posted in Problems by

2017-04-03 19:03 UTC: At the present time, some of our mail.webfaction.com IMAP/POP proxies are not functioning. We’re working to resolve this and will update this post as soon as more information is available.

2017-04-03 20:14 UTC: The problem was caused by a fault in our monitoring systems. The fault has been corrected and IMAP/POP services are functioning normally.

-
-

[Completed] Emergency network maintenance in Singapore

Posted in Maintenance by

Between 16:00 and 18:00 UTC today (24 March 2017) a network module in our Singapore datacenter will be rebooted.

The following servers are serviced by this network module: web321, web322, web323, web339, web360, web361, web362, web375, web379, web390, web409, web422, web423, web424, web429, web438, web442, web463, web474, web486, web490, web505, web508, web517

However, no downtime or loss of connectivity is expected.

We’ll update this post when the maintenance is complete.

2017-03-24 17:07 UTC: The maintenance is complete.

-
-

[Fixed] Web346 offline

Posted in Downtime by

2017-03-16 20:01 UTC: The networking services on Web346 are currently down and the machine is offline. We’re working to restore service at this time and will update this post when more information is available.

2017-03-16 22:06 UTC: Web346 is back online after our upstream network provider reconfigured a switch. We’ll continue to monitor for signs of trouble.

2017-03-16 22:26 UTC: Web346 has gone offline again. We’re working to restore service at this time and will update this post when more information is available.

2017-03-16 23:25 UTC: We’re still investigating the connectivity issue.

2017-03-17 00:24 UTC: We’re still investigating the connectivity issue.

2017-03-17 01:44 UTC: We’ve switched Web346 to a different OS kernel and it seem to be stable now. We’ll continue to monitor.

2017-03-17 15:43 UTC: Several hours ago, we determined that Web346 was being attacked. At that time, we took steps to mitigate the attack, and the server has been stable since then. We’ll continue to monitor.

2017-03-24 15:22 UTC: We’ve not seen any further issues over the past several days.

-
-

[Fixed] Control panel and API

Posted in Problems by

2017-03-10 22:35 UTC: Our control panel and API was under heavy load for the past 10 minutes and may have been slow or unresponsive for some customers. The problem has been resolved and the panel and API are responding normally at this time.

-
-

[Fixed] Datacenter connectivity issue affecting mail system and dedicated servers

Posted in Downtime by

2017-03-02 22:15 UTC: A network connectivity issue in one of our data centers is affecting our incoming mail system. We’re working to restore service and will update this post as soon as more info is available.

2017-03-02 22:47 UTC: This issue is also affecting some of our dedicated servers: DWEB53, DWEB39, DWEB73

2017-03-02 22:52 UTC: Connectivity is now restored. We’ll continue to monitor.

2017-03-03 00:18 UTC: The cause of the issue was a faulty linecard in the data center. The problem has been resolved.

-
-

[Fixed] Web398 offline

Posted in Downtime by

Web398 is offline while we are troubleshooting an issue affecting SSH authentication. We hope to have service restored quickly and will update this post when we have more information.

2017-01-10 00:23 UTC: The issue has been resolved and Web398 is back online.

-
-

[Complete] Control panel and API maintenance reboots

Posted in Maintenance by

2016-12-05 17:13 UTC: We will be rebooting our control panel and API services in the next hour to accomplish some maintenance tasks. The services should be down for know more than a few minutes. We’ll update this post when the maintenance is complete.

2016-12-05 18:51 UTC: The maintenance is complete.

-
-

[Fixed] Web315, Web318 offline

Posted in Downtime by

Web315 and Web318 have failed to come back online following a maintenance reboot. We’re looking into the problem at this time and will update this post when we have more information

2016-11-05 00:39 UTC: The issue is still under investigation.

2016-11-05 04:10 UTC: The issue with Web315 has been resolved and the server is back online. We are still working on solving the problem with Web318 as soon as possible.

2016-11-05 15:50 UTC Web318 is back online.

-
-