Our ticketing system is down for some emergency maintenance.
During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.
We expect total downtime to be about an hour.
2018-11-30 18:40 UTC: The maintenance is complete and the ticket system is back online.
Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-11-11 09:25 UTC: Web563 is back online.
We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.
Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help
2018-10-06 20:00 UTC: We are starting the Cloud server reboots.
2018-10-06 23:43 UTC: All Cloud server reboots are complete.
2018-10-07 21:00 UTC: We are starting the Shared server reboots.
2018-10-08 00:03 UTC: All Shared server reboots are complete.
Web540 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-09-15 16:05 UTC: Web540 is back online.
Web601 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-08-17 23:55 Web601 is back online after a reboot.
Web620 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-06-29 04:40 UTC: Web620 is back online.
Web554 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-06-20 07:01 UTC: Web554 is back online.
2018-06-01 14:35 UTC: The shared MySQL database service on Web536 is currently down. We’re working to restore service at this time. We’ll update this post when more information is available.
2018-06-01 17:59 UTC: All databases have been restored.
Web560 is currently inaccessible. This appears to be due to routing problems and we are looking into it.
Wed May 30 04:23:50 UTC 2018: The server is back online.
The frontend web server (nginx) on Web505, Web517 and Web630 is currently down. Our system administrators are working to resolve this issue as soon as possible.
2018-05-28 8:22 UTC: The issue has been resolved and nginx on all 3 servers is now back online.