[Fixed] Web543 inaccessible

Posted in Downtime by

Web543 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2019-11-05 07:55 UTC: Web543 is back online.

-
-

Emergency Maintenance on Cloud servers

Posted in Downtime by

Over the next several days we will be performing emergency maintenance on all cloud servers. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

-
-

[Fixed] Server connectivity issues in St. Louis

Posted in Downtime by

We are currently experiencing connectivity issues in St. Louis, affecting customers on the following machines:

web507 web510 web552 web568 web569 web571 web604 web605 web606 web607 web608 web609 web610 web611 web612 web613 web614 web615 web616 web617 web618 web619 web620 web621 web622 web623 web624 web625 web626 web627 web628 web629 web630 web631 web632 web634 wf-103-44-220-49 wf-148-72-160-116 wf-148-72-160-120 wf-148-72-160-121 wf-148-72-160-128 wf-148-72-160-201 wf-148-72-160-210 wf-148-72-160-222 wf-207-38-86-112 wf-207-38-86-36 wf-207-38-92-154 wf-207-38-92-155 wf-207-38-92-205 wf-207-38-93-109 wf-207-38-93-115 wf-207-38-93-152 wf-207-38-93-165 wf-207-38-93-169 wf-207-38-93-189 wf-207-38-93-202 wf-207-38-93-203 wf-207-38-93-217 wf-207-38-93-223 wf-207-38-93-226 wf-207-38-93-227 wf-207-38-93-238 wf-207-38-93-245 wf-207-38-93-247 wf-207-38-93-71 wf-207-38-94-244 wf-31-170-122-218

We are working with our datacenter technicians to resolve this issue and make the servers accessible again.

Please watch this area for updates and progress on the incident.

2019-09-05 06:48 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

-
-

[Fixed] Web323 inaccessible

Posted in Downtime by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-12 07:40 UTC: Web323 is back online

-
-

[Fixed] SMTP Outgoing Mail Problems

Posted in Downtime by

We are currently experiencing problems with our SMTP mail server. Some users may experience problems authenticating and sending emails through the server.

Incoming email servers are unaffected.

We are investigating the issue and will update when we have more information.

2019-06-10 10:41 UTC: The issue has been resolved and the server is back online, processing out going emails. If you notice any problems, please feel free to open a ticket and let us know.

-
-

[Fixed] Web564 inaccessible

Posted in Downtime by

Web564 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

07:45:56 The server is back online.

-
-

[Done] Emergency maintenance on our ticketing system

Posted in Downtime by

Our ticketing system is down for some emergency maintenance.

During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.

We expect total downtime to be about an hour.

2018-11-30 18:40 UTC: The maintenance is complete and the ticket system is back online.

-
-

[Fixed] Web563 inaccessible

Posted in Downtime by

Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-11-11 09:25 UTC: Web563 is back online.

-
-

[Done] Service-wide reboots between October 6 and 7, 2018

Posted in Downtime by

We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

2018-10-06 20:00 UTC: We are starting the Cloud server reboots.

2018-10-06 23:43 UTC: All Cloud server reboots are complete.

2018-10-07 21:00 UTC: We are starting the Shared server reboots.

2018-10-08 00:03 UTC: All Shared server reboots are complete.

-
-

[Fixed] Web540 inaccessible

Posted in Downtime by

Web540 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-09-15 16:05 UTC: Web540 is back online.

-
-