[Fixed] Web620 inaccessible

Posted in Downtime by

Web620 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-06-29 04:40 UTC: Web620 is back online.

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[Fixed] Web554 inaccessible

Posted in Downtime by

Web554 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-06-20 07:01 UTC: Web554 is back online.

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[Fixed] MySQL service down on Web536

Posted in Downtime by

2018-06-01 14:35 UTC: The shared MySQL database service on Web536 is currently down. We’re working to restore service at this time. We’ll update this post when more information is available.

2018-06-01 17:59 UTC: All databases have been restored.

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[Fixed] Web560 inaccessible.

Posted in Downtime by

Web560 is currently inaccessible. This appears to be due to routing problems and we are looking into it.

Wed May 30 04:23:50 UTC 2018: The server is back online.

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[Fixed] Nginx Urgent Maintenance on Web505, Web517 and Web630

Posted in Downtime by

The frontend web server (nginx) on Web505, Web517 and Web630 is currently down. Our system administrators are working to resolve this issue as soon as possible.

2018-05-28 8:22 UTC: The issue has been resolved and nginx on all 3 servers is now back online.

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[Fixed] Web559 inaccessible

Posted in Downtime by

Web559 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-26 10:00 UTC: Web559 is back online and all services are operational.

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[Fixed] Widespread network issues

Posted in Downtime by

We are currently seeing widespread connectivity issues across our hosting platform, and this is affecting both webserver-to-webserver communication as well as external website accessibility for hosted sites. We’re working on restoring normal network functionality as quickly as possible.

Update Thu Apr 19 07:20 UTC 2018: At this point we believe that we’ve fixed all network issues and that full service has been restored. If you’re still seeing network problems at this time, please let our Support team know.

Update Thu Apr 19 10:11 UTC 2018: We haven’t received any more reports of issues and everything looks good, so we’re marking this Fixed.

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[Fixed] Several US servers inaccessible

Posted in Downtime by

We’ve just got an alert about the following US based servers being inaccessible.

We’re investigating at this time and will update this post when more information is available.

The affected shared servers are: web500, web501, web518, web521, web524, web590, web591, web592, web594, web595, web596, web597, web598, web599, web600, web601, web602, web603, web608, web609, web610, web611, web612, web613, web614, web615, web616, web617, web618, web619, web620, web621, web622, web623, web624, web625, web626, web627, web628, web629, web630, web631, web632, web634.

The affected cloud instances are: wf-148-72-160-10, wf-148-72-160-103, wf-148-72-160-104, wf-148-72-160-105, wf-148-72-160-106, wf-148-72-160-107, wf-148-72-160-108, wf-148-72-160-109, wf-148-72-160-110, wf-148-72-160-111, wf-148-72-160-114, wf-148-72-160-115, wf-148-72-160-117, wf-148-72-160-118, wf-148-72-160-119, wf-148-72-160-12, wf-148-72-160-120, wf-148-72-160-13, wf-148-72-160-14, wf-148-72-160-16, wf-148-72-160-17, wf-148-72-160-5, wf-148-72-160-6, wf-148-72-160-7, wf-148-72-160-8, wf-148-72-160-9, wf-207-38-86-102, wf-207-38-86-125, wf-207-38-86-135, wf-207-38-86-138, wf-207-38-86-140, wf-207-38-86-145, wf-207-38-86-147, wf-207-38-86-149, wf-207-38-86-150, wf-207-38-86-159, wf-207-38-86-160, wf-207-38-86-164, wf-207-38-86-165, wf-207-38-86-166, wf-207-38-86-167, wf-207-38-86-168, wf-207-38-86-170, wf-207-38-86-171, wf-207-38-86-175, wf-207-38-86-187, wf-207-38-86-192, wf-207-38-86-194, wf-207-38-86-67, wf-207-38-86-68, wf-207-38-86-77, wf-207-38-92-106, wf-207-38-92-115, wf-207-38-92-122, wf-207-38-92-123, wf-207-38-92-124, wf-207-38-92-125, wf-207-38-92-135, wf-207-38-92-14, wf-207-38-92-144, wf-207-38-92-149, wf-207-38-92-176, wf-207-38-92-18, wf-207-38-92-182, wf-207-38-92-183, wf-207-38-92-184, wf-207-38-92-215, wf-207-38-92-244, wf-207-38-92-5, wf-207-38-92-55, wf-207-38-92-6, wf-207-38-92-61, wf-207-38-92-7, wf-207-38-92-93, wf-207-38-92-94, wf-207-38-92-95, wf-207-38-93-134, wf-207-38-93-174, wf-207-38-93-187, wf-207-38-93-216, wf-207-38-93-252, wf-207-38-93-253, wf-207-38-93-254, wf-207-38-93-35, wf-207-38-93-36, wf-207-38-93-93, wf-207-38-94-108, wf-207-38-94-111, wf-207-38-94-140, wf-207-38-94-159, wf-207-38-94-181, wf-207-38-94-206, wf-207-38-94-21, wf-207-38-94-22, wf-207-38-94-224, wf-207-38-94-230, wf-207-38-94-235, wf-207-38-94-241, wf-207-38-94-251, wf-207-38-94-69, wf-207-38-94-70, wf-207-38-94-78, wf-207-38-94-91

2018-03-03 16:19 UTC We’ve identified the cause as a power outage. Servers are beginning to come back online now. We’ll update this post if anything changes.

2018-03-03 17:14 UTC The power outage was caused by a cooling failure. This is being worked on now. We’ll update this post when more information becomes available.

2018-03-03 18:50 UTC The issue is resolved and all servers have been restarted. We’ll continue to monitor. If you see any issues, please open a support ticket.

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[Fixed] Web530 inaccessible

Posted in Downtime by

Web530 is currently not accessible. We are working to restore services as soon as possible.

2018-02-07 16:51 UTC: We are still working with our data center to bring the machine back online as soon as possible.

2018-02-07 20:04 UTC: The servers is back online.

2018-02-08 07:39 UTC: The server is experiencing network issues again and is inaccessible. We’re looking into this issue and will update this post as soon as we have more info.

2018-02-08 10:12 UTC: The server is up and running and looks stable. We’ll be monitoring it for a while before marking this issue as resolved. Please let us know if you notice any further issues from your end.

2018-02-08 10:49 UTC: Some customers have reported issues accessing the server via IPv4. We are looking into this. Customers using IPv6 should be able to access the server.

2018-02-08 14:30 UTC: After monitoring the server for some time, all services look stable so we’ll mark this issue as fixed.

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[fixed] Web571 inaccessible

Posted in Downtime by

Web571 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-01-07 08:45 UTC: The issue has been resolved with a reboot and the server should be responding to requests.

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