[Fixed] Web544 connectivity issues

Posted in Downtime by

2017-01-04 19:00 UTC: The front end nginx server is down on Web544. We’re actively investigating this, please stand by for further updates.

2017-01-04 20:00 UTC: The front-end nginx server is up and operational at this time. Normal service has been restored.

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[Resolved] Web467 is inaccessible

Posted in Downtime by

2016-12-30 13:33 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-30 13:41 UTC: We were able to reboot the server to resolve the issue. The server is back online.

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[Fixed] Web526 inaccessible

Posted in Downtime by

2016-12-15 18:26 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-15 18:34 UTC: The front end nginx server is up and operational at this time. Normal service has been restored. Our System Administrators will be monitoring to make sure that it starts normally.

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[Fixed] Web522 databases inaccessible

Posted in Downtime by

Web522 is having a problem on MySQL, we’re investigating it.

2016-12-12 12:52 UTC: We find out an error on users table and we restore it from backups

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[Fixed] Web318 inaccessible

Posted in Downtime by

2016-12-11 08:22 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-11 10:40 UTC The server is back online and looks stable. We’ll continue to monitor the server.

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[Fixed] Web491 inaccessible

Posted in Downtime by

2016-11-24 12:05 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-11-24 12:20 UTC: The server is back online.

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[Fixed] Web315, Web318 offline

Posted in Downtime by

Web315 and Web318 have failed to come back online following a maintenance reboot. We’re looking into the problem at this time and will update this post when we have more information

2016-11-05 00:39 UTC: The issue is still under investigation.

2016-11-05 04:10 UTC: The issue with Web315 has been resolved and the server is back online. We are still working on solving the problem with Web318 as soon as possible.

2016-11-05 15:50 UTC Web318 is back online.

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[Fixed] Web162 inaccessible

Posted in Downtime by

2016-10-29 15:30 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have more information.

2016-10-29 16:54 UTC: The server is back online at this time and we are monitoring it.

2016-10-29 20:00 UTC: The server is not responding again and we are trouble shooting again.

2016-10-29 20:10 UTC: The server back in online and we continue to troubleshoot the root cause.

2016-10-31 19:56 UTC: We have taken the machine down for emergency maintenance.

2016-10-31 20:39 UTC: We are currently running a filesystem check.

2016-10-31 23:49 UTC: We’re unable to recover the filesystem. At this time, we’re provisioning a new server and will migrate all customer data to the new machine ASAP.

2016-11-01 8:21 UTC: The server has been provisioned and we are in the process of setting up.

2016-11-01 10:22 UTC: The server has been setup and all databases restored.

2016-11-01 13:22 UTC: User accounts up to letter “C” have been restored.

2016-11-02 14:56 UTC: We are down to the last few account to restore.

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[Fixed] Web339 inaccessible

Posted in Downtime by

The server is currently not accessible. We are investigating the issue and will update as soon as we have more information.

2016-10-28 14:01 UTC: The server is back online again. One of the disks was replaced.

2016-10-31 17:51 UTC: The server has been taken down for emergency maintenance.

2016-10-31 22:48 UTC: We’re preparing to reload the OS on Web339 and will restore customer data from a backup made earlier today.

2016-11-01 02:41 UTC: The server has been reloaded and is in the process of being setup.

2016-11-01 06:23 UTC: The server has been setup and databases restored.

2016-11-01 13:46 UTC: User accounts have been restored up to letter “P”.

2016-11-01 20:35 UTC: All user accounts have been restored. If you have any issues, please open a support ticket.

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[Monitoring] Web341 inaccessible

Posted in Downtime by

2016-10-27 10:15 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have more information.

2016-10-27 10:40 UTC: The issue has been resolved and the server is fully operational again.

2016-10-27 11:05 UTC: The server has started having some connectivity issues again. We are looking into this and will post another update as soon as we have more information.

2016-10-27 11:35 UTC: The problem is due to an ongoing DDoS attack against the server. It has now been placed under our DDoS mitigation system and it is currently accessible, but some customers may experience degraded network connectivity. We’re continuing to monitor the situation closely.

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