[in progress] Web162 inaccessible

Posted in Downtime by

2016-10-29 15:30 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have more information.

2016-10-29 16:54 UTC: The server is back online at this time and we are monitoring it.

2016-10-29 20:00 UTC: The server is not responding again and we are trouble shooting again.

2016-10-29 20:10 UTC: The server back in online and we continue to troubleshoot the root cause.

2016-10-31 19:56 UTC: We have taken the machine down for emergency maintenance.

2016-10-31 20:39 UTC: We are currently running a filesystem check.

2016-10-31 23:49 UTC: We’re unable to recover the filesystem. At this time, we’re provisioning a new server and will migrate all customer data to the new machine ASAP.

2016-11-01 8:21 UTC: The server has been provisioned and we are in the process of setting up.

2016-11-01 10:22 UTC: The server has been setup and all databases restored.

2016-11-01 13:22 UTC: User accounts up to letter “C” have been restored.

2016-11-02 14:56 UTC: We are down to the last few account to restore.

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[Fixed] Web339 inaccessible

Posted in Downtime by

The server is currently not accessible. We are investigating the issue and will update as soon as we have more information.

2016-10-28 14:01 UTC: The server is back online again. One of the disks was replaced.

2016-10-31 17:51 UTC: The server has been taken down for emergency maintenance.

2016-10-31 22:48 UTC: We’re preparing to reload the OS on Web339 and will restore customer data from a backup made earlier today.

2016-11-01 02:41 UTC: The server has been reloaded and is in the process of being setup.

2016-11-01 06:23 UTC: The server has been setup and databases restored.

2016-11-01 13:46 UTC: User accounts have been restored up to letter “P”.

2016-11-01 20:35 UTC: All user accounts have been restored. If you have any issues, please open a support ticket.

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[Monitoring] Web341 inaccessible

Posted in Downtime by

2016-10-27 10:15 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have more information.

2016-10-27 10:40 UTC: The issue has been resolved and the server is fully operational again.

2016-10-27 11:05 UTC: The server has started having some connectivity issues again. We are looking into this and will post another update as soon as we have more information.

2016-10-27 11:35 UTC: The problem is due to an ongoing DDoS attack against the server. It has now been placed under our DDoS mitigation system and it is currently accessible, but some customers may experience degraded network connectivity. We’re continuing to monitor the situation closely.

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[monitoring] Web527 offline

Posted in Downtime by

2016-10-23 15:15 UTC: Web527 is presently offline – we’re investigating the problem and will update this post as soon as we have more information.

2016-10-23 16:22 UTC: Web527 is back online. We’ll continue to monitor.

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[Fixed] Web533 offline

Posted in Downtime by

2016-10-19 21:49 UTC: Web533 is presently offline – we’re investigating the problem and will update this post as soon as we have more information.

2016-10-19 22:27 UTC: Web533 is back online. We’ll continue to monitor.

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[Fixed] Web162 inaccessible

Posted in Downtime by

2016-10-19 12:30 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have more information.

2016-10-19 13:15 UTC: The machine is back online.

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[Fixed] web244 inaccessible

Posted in Downtime by

The server is currently running a filesystem check as there were errors found.

We will update the post as soon as it has completed.

2016-10-18 17:28 UTC: The filesystem check is 67% complete.

2016-10-18 18:02 UTC: The filesystem check is complete and the server is back online. Our apologies for the trouble.

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[Fixed] Web162 inaccessible

Posted in Downtime by

2016-10-17 01:07 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-10-17 01:57 UTC: The server is now operational. We’re continuing to monitor it before marking the issue resolved. Thank you for your patience.

2016-10-17 04:25 UTC: This issue is considered resolved. Please open a support ticket if you believe issues persist and we can look into it right away.

 

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[Fixed] Web530 inaccessible over HTTP

Posted in Downtime by

There is an issue with the Nginx and the shared Apache on Web530. We are working to resolve the issue as soon as possible and to restore the service.

2016-10-15 10:25 UTC: The issue has been resolved and the server is up and operational.

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[Resolved] Web446 DDOS

Posted in Downtime by

2016-10-06 1903 UTC The server has been placed under DDoS mitigation. It is currently accessible, but some customers may experience degraded network connectivity. We continue to monitor the machine closely.

2016-10-06 22:29 UTC: The attack has subsided and the server is responding normally at this time. The mitigation system is still in place, and we’ll continue to monitor for signs of trouble.

2016-10-07 18:45 UTC: The server has been removed from the mitigation system.

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