Mail services on mail5.webfaction.com and webmail.webfaction.com are currently not working. We are looking into the problem and hope to have normal service restored soon. We will update this entry as we have more information.
2009-02-20 13:46 CST The Mail5/Webmail server has a disk problem. Repairs are now in progress.
2009-02-20 14:17 Repairs on Mail5 are still in progress. We have pointed ‘webmail.webfaction.com’ to a different mail server, so as soon as that DNS change propagates you’ll be able to access the webmail system (unless your mailbox resides on mail5). Your existing webmail address book and preferences will not be available, since they are stored on the server that is currently having problems.
2009-02-20 14:48 Mail5 is back online. The webmail system is still running on the alternate server.
2009-02-20 15:04 webmail.webfaction.com is pointing at the original server, so webmail users should now have access to their address books and preferences.
We’ve had some issues on these servers since yesterday. Basically, a misconfiguration (2 characters to be exact) in our memory watchdog script caused it to kill some root processes it shouldn’t have. This means that we had some SSH issues, DNS issues and databases issues on these servers (basically, these services were dying regularly and getting restarted later).
Fortunately we’ve been able to track down the problem and everything should be back to normal now.