Web3 down [fixed]

Posted in Downtime by

Web3 stopped responding several minutes ago and is currently being rebooted. We should have service restored soon.

Update [1:59:22 PM CDT]: The server is back online we are investigating the cause.

Update [2:29:11 PM CDT]: This appears to have been due to high load. We’ll monitor the server closely for the next couple of hours.

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[Resolved] Web 85 Down

Posted in Downtime by

As a part of http://statusblog.webfaction.com/scheduled-down-time-on-all-web-servers-ii Web 85 was scheduled to be down for 10 minutes, it has been down for 45 minutes. Service will be restored ASAP.

Update [01:45 PM CDT]: Service has been restored. Web 85 was not down, it was inaccessible due to a loose network cable.

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[Fixed] Web17 down

Posted in Downtime by

Web17 stopped responding several minutes ago and is currently being rebooter. We should have service restored soon.

2009-08-27 11:12 – Web17 is back online. The problem appears to have been extremely high load due to a massive number of incoming FTP connections.

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[Fixed] Web61 down

Posted in Downtime by

The filesystem on Web61 went into a read-only state at around 19:30 CDT. We rebooted the machine at that time and it has not yet come back online.

We’re working with the data center team to resolve this issue and hope to have service restored soon. We’ll update this post when we have more info.

2009-08-15 20:46 CDT – web61 is back online, but the filesystem problem remains. We are still investigating the problem.

2009-08-16 04:26 CDT – web61 is now back online and working. We will schedule a fsck run for later in the day.

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Web8 down [fixed]

Posted in Downtime by

The filesystem on Web8 went into a read-only state several minutes ago. We rebooted the server, and it is currently running a filesystem check. We hope to have service restored soon.

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[Fixed] Web41 down

Posted in Downtime by

web41.webfaction.com is currently down. We are looking into the problem and hope to have service restored soon.

Update [011:41 AM CST]: Upon rebooting the server we were faced with a kernel panic. We are still working on restoring service.

Update [02:35 PM CST]: We are still working on restoring service.

Update [04:40 PM CST]: We are still working on restoring service. If you would like you can submit a support ticket and we will give you access to another server. If we are not able to restore service soon we will setup another server to take its place.

Update [08:35 PM CST]: Service has been restored. The problem was file system configuration related and has been fixed.

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[Fixed] Web 92 Inaccessible

Posted in Downtime by

At the moment Web 92 is inaccessible. We are looking into it.

Update [01:50 PM CST]: The problem was a spike in load. Everything is under control now.

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[Fixed] Web 4 Inaccessible

Posted in Downtime by

At the moment Web 4 is inaccessible. We are looking into it.

Update [08:25 PM CST]: The problem was a spike in load. Everything is under control now.

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[Fixed] Five servers inaccessible.

Posted in Downtime by

Dweb 13, Dweb 30, Dweb 33, Web 8, and Web 16 are currently inaccessible.

Update [05:05 PM CST]: The problem has been tracked down to The Planet’s Dallas 5 data center.

Update [06:15 PM CST]: The problem has been fixed.

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Outage in H2 (Houston) data center (fixed)

Posted in Downtime by

2009-08-01 17:15 CDT – A network outage is affecting several servers in our Houston #2 data center.

The affected servers currently are: web61, web64, web65, web71, web72, web73, web75, web76, web77, web78, web82, web83 and mailbox2.

The support system is also affected.

We’ll post more inforation as it becomes available.

2009-08-01 17:45 CDT – The network issue has been resolved and all affected servers are back online.

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