Our upstream provider will be performing emergency maintenance one of their routers on May 30th starting at 08:00 UTC.
A three hour maintenance window has been scheduled. The total expected downtime should not exceed three minutes.
The affected servers are:
Mailbox12, Mailbox13, Mailbox14, Mailbox15, Mailbox16
Our upstream provider will be performing emergency maintenance on three separate routers on May 22, 24, and 25.
A three hour maintenance window has been scheduled for each router. The total expected downtime within each window should not exceed three minutes.
The maintenance windows and affected servers are:
22-May-2017 22:00 UTC through 23-May-2017 01:00 UTC: dweb186, web209, web210, web211, web217, web218, web223, web224, web225, web303, web304, web305, web306, web314, web316, web317, web327, web331, web332, web333, web334, web357, web358, web359, web364, web383, web392, web395, web416, web421, web435, web448, web457, web459, web464, web480, web483, web488
24-May-2017 05:00 UTC through 08:00 UTC: ns1, web22, web23, web39, web40, web69, web70, web72, web74, web75, web119, web122, web183, web200, web213, web228, web230, web231, web233, web234, web235, web242, web248, web249, web338, web391, web397, web413, web453, web484, web487
25-May-2017 05:00 UTC through 08:00 UTC: mail, mx7, mx8, web31, web42, web48, web155, web174, web178, web186, web226, web237, web241, web351, web354, web355, web356, web363, web365, web366, web367, web372, web378, web382, web387, web408, web450, web492, webmail
2017-04-27 00:20 UTC: At the present time, emergency network maintenance in our EU datacenter has caused several EU servers to go offline. We’ll update this post as more information becomes available.
2017-04-27 00:29 UTC: Connectivity has been restored, we’ll continue to monitor.
Mailbox10 will be taken down for an HDD swap and possibly RAID controller replacement,
Sunday April 16th, 2017 between 1:00 UTC and 5:00 UTC.
Sun Apr 16 01:15:32 UTC 2017: The server has been taken offline for maintenance
Sun Apr 16 02:15:32 UTC 2017: The failing drive has been replaced and the RAID is rebuilding (currently 3%).
Sun Apr 16 02:45:34 UTC 2017: The rebuild has failed, which indicates a faulty RAID controller, which is now being replaced.
Sun Apr 16 03:29:52 UTC 2017: The RAID controller has been replaced; now doing build/verify and rebuild.
Sun Apr 16 06:22:50 UTC 2017: The RAID controller initial build/verify is done and new HDD is rebuilding (currently 15%).
Sun Apr 16 07:00:51 UTC 2017: HDD is rebuilding (currently 35%).
Sun Apr 16 08:22:08 UTC 2017: HDD is rebuilding (currently 80%).
Sun Apr 16 08:52:54 UTC 2017: The rebuild has completed and the server is back online.
Web474 will be taken down for hard disk replacement on Sunday April 2nd, 2017 between 04:00 UTC and 08:00 UTC.
We will update this post as maintenance progresses.
Sun Apr 2 04:18:02 UTC 2017: The server has been taken offline for maintenance.
Sun Apr 2 05:39:44 UTC 2017: The first of two hard disks has been replaced and the RAID is rebuilding (25% currently)
Sun Apr 2 07:34:41 UTC 2017: The RAID has finished rebuilding after the first disk replacement, and the second disk is now being replaced.
Sun Apr 2 07:45:17 UTC 2017: The server is back online. The second disk was replaced and the RAID is rebuilding, which will decrease performance until it finishes.
Sun Apr 2 12:14:17 UTC 2017: All drives in the RAID have finished rebuilding. Maintenance is now complete.
Between 16:00 and 18:00 UTC today (24 March 2017) a network module in our Singapore datacenter will be rebooted.
The following servers are serviced by this network module: web321, web322, web323, web339, web360, web361, web362, web375, web379, web390, web409, web422, web423, web424, web429, web438, web442, web463, web474, web486, web490, web505, web508, web517
However, no downtime or loss of connectivity is expected.
We’ll update this post when the maintenance is complete.
2017-03-24 17:07 UTC: The maintenance is complete.
MySQL is down on web347 while we run a repair operation. We’ll update this post once we have more information.
2016-01-04 18:14 UTC MySQL is now operational and the server is online.
2016-12-05 17:13 UTC: We will be rebooting our control panel and API services in the next hour to accomplish some maintenance tasks. The services should be down for know more than a few minutes. We’ll update this post when the maintenance is complete.
2016-12-05 18:51 UTC: The maintenance is complete.
Over the next few days we are going to reboot all of our CentOS 6 servers to pick up important updates.
Web509 will be brought down to replace some faulty memory modules on November 4th between 2PM and 5PM UTC. Expected downtime is less than 30 minutes.
We will update this post as maintenance will progress.
14:01 The maintenance has begun
14:11 The maintenance is complete and the server is back online