ticketing system is down for some emergency maintenance.
During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.
We expect total downtime to be about an hour.
2018-11-30 18:40 UTC: The maintenance is complete and the ticket system is back online.
is taking effect soon, and we’ll be deploying related updates to various pieces of our infrastructure, including the Control Panel and Community sites, over the next 24 hours. We expect downtime of affected services to last less than an hour, and we’ll mark this post complete as soon as all changes have been fully deployed. General Data Protection Regulation
On Monday, 9th October at 9am UTC we will be migrating our nameservers to new hardware.
If you are using the IP address of the servers please be aware that the IP address will change from:
If you are using the domain name (e.g. ns1.webfaction.com) then you do not need to do anything.
The old nameservers will be kept online till October 30, after which they will be decommissioned and no longer available.
No service interruption is expected. We will update this post as maintenance progresses.
2017-10-09 09:00 UTC: Maintenance has begun
2017-10-09 09:10 UTC: Maintenance is complete
Between 07:00 UTC and 08:00 UTC we will be performing maintenance on one of our inbound MX servers (mx8.webfaction.com). There should be no disruption to mail services during this time.
07:00 UTC : Maintenance has begun
07:05 UTC: Maintenance complete
Between 07:00 UTC and 11:00 UTC we will be performing maintenance on one of our inbound MX servers (mx7.webfaction.com). There should be no disruption to mail services during this time.
07:00 UTC Maintenance has begun
07:05 UTC Maintenance is complete
Our upstream provider will be performing emergency maintenance one of their routers on May 30th starting at 08:00 UTC.
A three hour maintenance window has been scheduled. The total expected downtime should not exceed three minutes.
The affected servers are:
Mailbox12, Mailbox13, Mailbox14, Mailbox15, Mailbox16
Our upstream provider will be performing emergency maintenance on three separate routers on May 22, 24, and 25.
A three hour maintenance window has been scheduled for each router. The total expected downtime within each window should not exceed three minutes.
The maintenance windows and affected servers are:
22-May-2017 22:00 UTC through 23-May-2017 01:00 UTC: dweb186, web209, web210, web211, web217, web218, web223, web224, web225, web303, web304, web305, web306, web314, web316, web317, web327, web331, web332, web333, web334, web357, web358, web359, web364, web383, web392, web395, web416, web421, web435, web448, web457, web459, web464, web480, web483, web488
24-May-2017 05:00 UTC through 08:00 UTC: ns1, web22, web23, web39, web40, web69, web70, web72, web74, web75, web119, web122, web183, web200, web213, web228, web230, web231, web233, web234, web235, web242, web248, web249, web338, web391, web397, web413, web453, web484, web487
25-May-2017 05:00 UTC through 08:00 UTC: mail, mx7, mx8, web31, web42, web48, web155, web174, web178, web186, web226, web237, web241, web351, web354, web355, web356, web363, web365, web366, web367, web372, web378, web382, web387, web408, web450, web492, webmail
2017-04-27 00:20 UTC: At the present time, emergency network maintenance in our EU datacenter has caused several EU servers to go offline. We’ll update this post as more information becomes available.
2017-04-27 00:29 UTC: Connectivity has been restored, we’ll continue to monitor.
Mailbox10 will be taken down for an HDD swap and possibly RAID controller replacement,
Sunday April 16th, 2017 between 1:00 UTC and 5:00 UTC.
Sun Apr 16 01:15:32 UTC 2017: The server has been taken offline for maintenance
Sun Apr 16 02:15:32 UTC 2017: The failing drive has been replaced and the RAID is rebuilding (currently 3%).
Sun Apr 16 02:45:34 UTC 2017: The rebuild has failed, which indicates a faulty RAID controller, which is now being replaced.
Sun Apr 16 03:29:52 UTC 2017: The RAID controller has been replaced; now doing build/verify and rebuild.
Sun Apr 16 06:22:50 UTC 2017: The RAID controller initial build/verify is done and new HDD is rebuilding (currently 15%).
Sun Apr 16 07:00:51 UTC 2017: HDD is rebuilding (currently 35%).
Sun Apr 16 08:22:08 UTC 2017: HDD is rebuilding (currently 80%).
Sun Apr 16 08:52:54 UTC 2017: The rebuild has completed and the server is back online.
Web474 will be taken down for hard disk replacement on Sunday April 2nd, 2017 between 04:00 UTC and 08:00 UTC.
We will update this post as maintenance progresses.
Sun Apr 2 04:18:02 UTC 2017: The server has been taken offline for maintenance.
Sun Apr 2 05:39:44 UTC 2017: The first of two hard disks has been replaced and the RAID is rebuilding (25% currently)
Sun Apr 2 07:34:41 UTC 2017: The RAID has finished rebuilding after the first disk replacement, and the second disk is now being replaced.
Sun Apr 2 07:45:17 UTC 2017: The server is back online. The second disk was replaced and the RAID is rebuilding, which will decrease performance until it finishes.
Sun Apr 2 12:14:17 UTC 2017: All drives in the RAID have finished rebuilding. Maintenance is now complete.