We are unable to process manual payments and cannot set up new payment sources for automatic monthly billing at this time. We’re working with our payment processor to resolve the issue and will update this post as soon as more information is available.
2019-09-18 16:55 UTC: The payment system issue has been resolved. If you are still having issues accessing any of the servers above please contact our support team.
We are aware of those issues and as soon as our payment gateway’s services are stable again, we will go through all the recent transactions, verify them and either add them if they are missing from your history or refund any extra charges.
Update 2019-06-18 10:12 UTC: PayPal has resolved this issue on their side. We’ve double checked all transactions since the 11th, added any payment that was missing and refunded any customer that was double charged.
We will update this entry as soon as we have more information.
Update 2018-12-12 14:48UTC: We applied a patch to our webmail instance a few days ago and haven’t seen an issue since, so we are going to go ahead and mark this as fixed. Feel free to raise a ticket if you are still experiencing issues.
2018-07-18 18:15 UTC: At this time, we’re unable to process manual payments and cannot set up new payment sources for automatic monthly billing. We’re working to resolve the issue and will update this post when more info is available.
2018-07-18 19:15 UTC: We’ve track this issue down to our payment pre-processor. We are working with them to resolve this.
2018-07-19 15:56 UTC: The issues with our payment pre-processor have been resolved.
We are currently seeing widespread connectivity issues across our hosting platform, and this is affecting both webserver-to-webserver communication as well as external website accessibility for hosted sites. We’re working on restoring normal network functionality as quickly as possible.
Update Thu Apr 19 07:20 UTC 2018: At this point we believe that we’ve fixed all network issues and that full service has been restored. If you’re still seeing network problems at this time, please let our Support team know.
Update Thu Apr 19 10:11 UTC 2018: We haven’t received any more reports of issues and everything looks good, so we’re marking this Fixed.