[fixed] web607 inaccessible

Posted in Downtime by

The server is currently not responding. We are investigating the issue and will post updates as soon as we have further details.

2017-09-07 18:35 UTC: There is an issue with the RAID controller. We are working to have this resolved as quickly as possible.

2017-09-07 19:15 UTC: The server is currently back online. However, we are still investigating the issue further.

2017-09-07 20:57 UTC: There have been no further issues since the server reboot.

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[fixed] web527 inaccessible

Posted in Downtime by

Web527 did not come back after a reboot. We are looking into this and will resolve as quickly as possible.

2017-08-15 13:48 UTC: The server is back online. The issue was with the installed kernel. It was changed and the server rebooted.

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[fixed] IMAP/POP authentication issues

Posted in Problems by

2017-08-12 04:27 UTC: Users with email mailboxes on Mailbox8 and Mailbox9 servers may encounter intermittent authentication failures. Please stand by for further updates.

2017-08-16 22:54 UTC: We’ve determined that this issue is related to an ongoing migration of mailboxes to new hardware. We’re continuing to troubleshoot.

2017-08-28 22:55 UTC: A permission problem related to the ongoing mailbox migrations is currently causing IMAP/POP login failure. We’re fixing the permissions at this time and will update this post when complete.

2017-08-28 23:42 UTC: The permission problem has been resolved, and IMAP/POP authentication should be working normally at this time. We’ll continue to monitor.

2017-08-30 21:53 UTC: We’re still seeing intermittent IMAP/POP authentication failures related to the ongoing mailbox migrations. This also affects webmail logins. Any failures should be temporary – if they don’t seem resolved within a few minutes, then please contact WebFaction support for further assistance.

2017-09-07 18:45 UTC: We’ve updated our migration process to minimize its impact on the IMAP/POP service, and are no longer seeing intermittent IMAP/POP authentication issues.

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[monitoring] SMTP blocked/throttled by Microsoft

Posted in Problems by

2017-07-27 21:16 UTC: Microsoft is currently blocking and/or throttling mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.

2017-08-02 18:02 UTC: We’ve set up some downstream SMTP relays to help with delivery while we continue to work to get the main SMTP IP address unblocked.

2017-08-03 16:54 UTC: Mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft is no longer being blocked or throttled. We’ll continue to monitor.

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[fixed] POP/IMAP service disruption

Posted in Problems by

2017-07-25 22:21 UTC: a filesystem issue on one of our POP/IMAP proxies is disrupting mail service for some customers. We’re working to restore service and will update this post when more info is available.

2017-07-25 23:09 UTC: The faulty mail proxy is back online. We’ll continue to monitor.

2017-07-27 21:15 UTC: We’ve seen no further issues with the POP/IMAP proxies.

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[monintoring] web550 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update as soon as we have more details.

2017-07-12 00:33 UTC: Web550 is back online at this time. The problem appears to have been an DDoS attack targeting Web550. The attack has subsided. We’ll continue to monitor.

2017-07-12 15:32 UTC: Web550 was rebooted 90 minutes ago to attempt to resolve an issue with IPv6 connectivity. The server is back online, but IPv6 connectivity is down.

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[fixed] web530 and web561 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-22 19:06 UTC: The servers are accessible again. There was a network issue that caused the temporary interruption.

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[fixed] Partial incoming mail service disruption

Posted in Problems by

2017-06-20 20:44 UTC: A networking issue in one of our US data centers is affecting incoming mail service and webmail logins for some customers. We’re working to restore service and will update this post when more information is available.

2017-06-20 20:59 UTC: Service has been restored – we’ll continue to monitor.

2017-06-21 14:36 UTC: There have been no further disruptions, and the data center confirms that the networking issue is resolved.

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[fixed] MySQL down on Web231

Posted in Problems by

2017-05-26 00:59 UTC: MySQL on Web231 is currently down. We’re working to restore service and will update this post when more info is available.

2017-05-26 01:13 UTC: We’re dumping and reloading all MySQL databases on Web231. The reload is halfway complete.

2017-05-26 01:25 UTC: All MySQL databases on Web231 have been restored and the MySQL service is now operational.

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[Fixed] Multiple US servers offline

Posted in Problems by

2017-05-17 22:01 UTC: Several US shared and cloud servers in our St. Louis data center are currently offline We’ll update this post as soon as more info is available.

2017-05-17 22:07 UTC: The following servers are affected:

  • Shared: web537, web538, web539, web540, web541, web542, web543, web544, web545, web546, web547, web548, web549, web550, web551, web552, web553, web554, web555, web556, web557, web559, web560, web563, web590, web591, web592, web593, web594, web595, web596, web597, web598
  • Cloud: wf-207-38-86-39, wf-207-38-86-40, wf-207-38-86-43, wf-207-38-86-47, wf-207-38-86-48, wf-207-38-86-49, wf-207-38-86-73, wf-207-38-86-75, wf-207-38-86-76, wf-207-38-86-78, wf-207-38-86-79, wf-207-38-86-85, wf-207-38-86-88, wf-207-38-86-90, wf-207-38-86-92, wf-207-38-86-93, wf-207-38-86-94, wf-207-38-86-98, wf-207-38-86-102, wf-207-38-86-103, wf-207-38-86-104, wf-207-38-86-105, wf-207-38-86-106, wf-207-38-86-107, wf-207-38-92-110, wf-207-38-86-110, wf-207-38-86-111, wf-207-38-86-112, wf-207-38-86-114, wf-207-38-86-115, wf-207-38-86-116, wf-207-38-86-117, wf-207-38-86-118, wf-207-38-86-120, wf-207-38-86-121, wf-207-38-86-122, wf-207-38-86-123, wf-207-38-86-124, wf-207-38-86-125, wf-207-38-86-126, wf-207-38-86-127, wf-207-38-86-128, wf-207-38-86-129, wf-207-38-86-130, wf-207-38-86-131, wf-207-38-86-132, wf-207-38-86-134, wf-207-38-86-137, wf-207-38-86-139, wf-207-38-86-77, wf-207-38-86-135, wf-207-38-86-138, wf-207-38-86-140, wf-207-38-86-145, wf-207-38-86-147, wf-207-38-86-149, wf-207-38-86-150, wf-207-38-86-159, wf-207-38-86-160, wf-207-38-86-164, wf-207-38-86-165, wf-207-38-86-166, wf-207-38-86-167, wf-207-38-86-168, wf-207-38-86-170, wf-207-38-86-171, wf-207-38-86-175, wf-207-38-86-178, wf-207-38-86-180, wf-207-38-86-191, wf-207-38-86-193, wf-207-38-86-194, wf-207-38-86-195, wf-207-38-86-196, wf-207-38-86-197, wf-207-38-86-198, wf-207-38-86-199, wf-207-38-92-219, wf-207-38-92-220, wf-207-38-92-221, wf-207-38-92-222, wf-207-38-92-223, wf-207-38-92-224

2017-05-17 23:09 UTC: We’re still working with the data center to identify and resolve this issue. We’ll update this post as soon as more information is available.

2017-05-17 23:20 UTC: web537, web538, web539, web540, web541, web542, web543, web544, web545, web546, web547, web548, web549, web550, web551, web552, web553, web554, web555, web556, web557, web559, web560, web563, web590, web591, web592, web593, web594, web595, web596, web597, web598 are all back online.

2017-05-17 23:40 UTC: All US servers are back online at this time. We will continue to monitor and update this post if there are further developments.

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