Webmail issues

Posted in Problems by

There is currently an issue with our webmail interfaces at https://webmail.webfaction.com and https://squirrelmail.webfaction.com/ which is resulting in sporadic 500 Internal Server Errors for some email users.

We are currently looking into the problem and hope to have normal service restored soon.

If you need to access your mailbox, please consider https://docs.webfaction.com/user-guide/email.html#configuring-an-email-client until this issue is resolved.

We will update this entry as soon as we have more information.

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[Fixed] Intermittent mail issues

Posted in Problems by

We are seeing issues with a few customers being unable to access their mailboxes, with their attempts timing out as the authentication process takes a long time.

The issues are sporadic and only affect a small number of users are affected, but we are looking into this as our top priority.

We’ll update this status post as soon as we have more feedback.

UPDATE: The underlying issues have been fixed.

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[Fixed] Payment system trouble

Posted in Problems by

2018-07-18 18:15 UTC: At this time, we’re unable to process manual payments and cannot set up new payment sources for automatic monthly billing. We’re working to resolve the issue and will update this post when more info is available.

2018-07-18 19:15 UTC: We’ve track this issue down to our payment pre-processor. We are working with them to resolve this.

2018-07-19 15:56 UTC: The issues with our payment pre-processor have been resolved.

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Regarding GLIBC_PRIVATE errors in your python application

Posted in Problems by

A recent system update to the core glibc package seems to have caused a small number of python apps hosted on our servers to stop working, showing the following in their error logs:

ImportError: /lib64/libresolv.so.2: symbol __h_errno, version
GLIBC_PRIVATE not defined in file libc.so.6 with link time reference

The Apache stack needs to fully stop for this to be fixed. You can do that by starting an ssh session, traversing to the directory hosting your app, and using the `stop` and `start` scripts:

cd ~/webapps/your_app
./apache2/bin/stop
./apache2/bin/start

If you are having any trouble or need further assistance with this, please raise aticket and our support team will gladly help you with.

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[Fixed] Widespread network issues

Posted in Downtime by

We are currently seeing widespread connectivity issues across our hosting platform, and this is affecting both webserver-to-webserver communication as well as external website accessibility for hosted sites. We’re working on restoring normal network functionality as quickly as possible.

Update Thu Apr 19 07:20 UTC 2018: At this point we believe that we’ve fixed all network issues and that full service has been restored. If you’re still seeing network problems at this time, please let our Support team know.

Update Thu Apr 19 10:11 UTC 2018: We haven’t received any more reports of issues and everything looks good, so we’re marking this Fixed.

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[Fixed] Webmail problems

Posted in Problems by

There is currently an issue with the Webmail interface at https://webmail.webfaction.com which is resulting in sporadic 500 Internal Server Errors for some email users. We are looking into the problem and hope to have normal service restored soon. We will update this entry as soon as we have more information.

2018-03-27 11:25 UTC: The problem has been solved. If you see any other errors, please feel free to contact our support team by opening a ticket.

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[Fixed] Webmail problems

Posted in Problems by

There is currently an issue with the Webmail interface at https://webmail.webfaction.com which is resulting in sporadic 500 Internal Server Errors for some email users. We are looking into the problem and hope to have normal service restored soon. We will update this entry as soon as we have more information.

2018-03-02 14:50 UTC: The root cause of the errors has been fixed. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.

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[Fixed] Delays in processing payments

Posted in Problems by

We are currently experiencing a temporary issue with our payment pre-processor.

Due to an issue on their side we are not receiving payment notifications in a timely manner, thus any payments, while received, are not instantly recorded to our control panel’s Payment Transaction History page.

This issue started today at 05:16 UTC and after communicating with them they said that it should be fixed by 14:30 UTC.

When they do resolve this issue we’ll go through all the payments made today, double check the transactions and add them to our panel.

If you did make a payment during that time but it is missing, feel free to raise a ticket and we’ll look into this.

2018-02-19 15:30 UTC: Our payment pre-processor have gotten back to us, letting us know that everything is fixed on their side and we are seeing payments going through successfully in the last hour. We are not double checking all transactions that happened during the window and adding any missing one to our panel.

2018-02-19 17:00 UTC: All transactions should be visible in our control panel now.

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[fixed] web544 inaccessible

Posted in Downtime by

The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2017-12-27 13:36 UTC: The issue has been resolved with a reboot and the server is back online.

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[fixed] Server connectivity issues

Posted in Problems by

2017-12-18 10:24 UTC: We’re currently addressing connection issues affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2017-12-18 13:09 UTC: The problem was a bug in our web application firewall setup. It’s been corrected and connectivity has been restored as of about 30 minutes ago.

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