[Done] Upgrading psycopg2

Posted in Scheduled downtime by

We are going to be upgrading the server-wide install of psycopg2, to begin on Monday, July 09, 2018 around 03:00 UTC. This will be a minor version upgrade that may affect running Python applications which interface with PostgreSQL databases, most notably Django, and issues are usually resolved by restarting the application. If you need any assistance, simply open a support ticket and we will be happy to help.

If you are running any Python+PostgreSQL applications, please be aware of this upgrade and inspect the behavior of your app following the roll-out. You can check the version of psycopg2 by printing psycopg2.__version__ from within a python environment.

Note that the latest version of psycopg2 is not compatible with python2 below 2.6, nor with python3 below 3.2. We will not be upgrading psycopg2 for legacy versions in order to avoid breaking operation of applications that still use them.

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GDPR Updates

Posted in General by

The General Data Protection Regulation is taking effect soon, and we’ll be deploying related updates to various pieces of our infrastructure, including the Control Panel and Community sites, over the next 24 hours. We expect downtime of affected services to last less than an hour, and we’ll mark this post complete as soon as all changes have been fully deployed.

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Network maintenance on May 22, 24, and 25 – minimal downtime expected

Posted in Maintenance by

Our upstream provider will be performing emergency maintenance on three separate routers on May 22, 24, and 25.

A three hour maintenance window has been scheduled for each router. The total expected downtime within each window should not exceed three minutes.

The maintenance windows and affected servers are:

  • 22-May-2017 22:00 UTC through 23-May-2017 01:00 UTC: dweb186, web209, web210, web211, web217, web218, web223, web224, web225, web303, web304, web305, web306, web314, web316, web317, web327, web331, web332, web333, web334, web357, web358, web359, web364, web383, web392, web395, web416, web421, web435, web448, web457, web459, web464, web480, web483, web488
  • 24-May-2017 05:00 UTC through 08:00 UTC: ns1, web22, web23, web39, web40, web69, web70, web72, web74, web75, web119, web122, web183, web200, web213, web228, web230, web231, web233, web234, web235, web242, web248, web249, web338, web391, web397, web413, web453, web484, web487
  • 25-May-2017 05:00 UTC through 08:00 UTC: mail, mx7, mx8, web31, web42, web48, web155, web174, web178, web186, web226, web237, web241, web351, web354, web355, web356, web363, web365, web366, web367, web372, web378, web382, web387, web408, web450, web492, webmail
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[Done] Emergency maintenance on Mailbox10, April 16, 2017

Posted in Downtime by

Mailbox10 will be taken down for an HDD swap and possibly RAID controller replacement,
Sunday April 16th, 2017 between 1:00 UTC and 5:00 UTC.

Sun Apr 16 01:15:32 UTC 2017: The server has been taken offline for maintenance

Sun Apr 16 02:15:32 UTC 2017: The failing drive has been replaced and the RAID is rebuilding (currently 3%).

Sun Apr 16 02:45:34 UTC 2017: The rebuild has failed, which indicates a faulty RAID controller, which is now being replaced.

Sun Apr 16 03:29:52 UTC 2017: The RAID controller has been replaced; now doing build/verify and rebuild.

Sun Apr 16 06:22:50 UTC 2017: The RAID controller initial build/verify is done and new HDD is rebuilding (currently 15%).

Sun Apr 16 07:00:51 UTC 2017: HDD is rebuilding (currently 35%).

Sun Apr 16 08:22:08 UTC 2017: HDD is rebuilding (currently 80%).

Sun Apr 16 08:52:54 UTC 2017: The rebuild has completed and the server is back online.

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[Completed] Emergency maintenance on web474, April 02, 2017

Posted in Downtime by

Web474 will be taken down for hard disk replacement on Sunday April 2nd, 2017 between 04:00 UTC and 08:00 UTC.

We will update this post as maintenance progresses.

Sun Apr  2 04:18:02 UTC 2017: The server has been taken offline for maintenance.

Sun Apr  2 05:39:44 UTC 2017: The first of two hard disks has been replaced and the RAID is rebuilding (25% currently)

Sun Apr  2 07:34:41 UTC 2017: The RAID has finished rebuilding after the first disk replacement, and the second disk is now being replaced.

Sun Apr  2 07:45:17 UTC 2017: The server is back online. The second disk was replaced and the RAID is rebuilding, which will decrease performance until it finishes.

Sun Apr  2 12:14:17 UTC 2017: All drives in the RAID have finished rebuilding. Maintenance is now complete.

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[Done] Scheduled downtime for control panel on Monday, 26 Sep 2016

Posted in Scheduled downtime by

On Monday, 26 September 2016, we will be taking our control panel and API offline for a brief period to facilitate an upgrade.

The downtime will begin at 10:00 UTC and should last for approximately 15 minutes.

We will update this post when the downtime begins, and when the upgrade is complete.

2016-09-26 10:00 UTC: The scheduled maintenance is starting now.

2016-09-26 10:15 UTC: The maintenance has been completed.

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[Done] Scheduled maintenance on web75, July 17, 2016

Posted in Scheduled downtime by

Web75 will be taken down for RAID maintenance on July 17th, between 06:00 and 09:00 UTC.

We will update this post as maintenance will progress.

06:08 UTC Maintenance has begun

07:15 UTC The RAID card is currently being replaced.

08:40 UTC The maintenance is complete and server is back online

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[Done] Network maintenance on 17 February 2016

Posted in Scheduled downtime by

On Wednesday, February 17th, 12:00 and 14:00 UTC our upstream provider will be performing essential switch maintenance in the racks that house the following servers:

  • Dweb129
  • Dweb130
  • Dweb135
  • Mailbox8
  • Web24
  • Web25
  • Web227
  • Web229
  • Web342
  • Web343

During this time frame, the above servers will be unreachable for 30 minutes.

We’ll update this post as the maintenance progresses.

2016-02-17 14:00 UTC The maintenance is complete.

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[Done]Scheduled maintenance on webmail.webfaction.com, February 10th, 2016.

Posted in Scheduled downtime by

webmail.webfaction.com will be taken down for upgrade on Wednesday, February 10th 2016 between 08:00 UTC and 12:00 UTC. The maintenance should be less than 2 hours. We will update this post as maintenance progresses.

2016-02-10 08:46 UTC The upgrade has been completed.

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Data center maintenance

Posted in Scheduled downtime by

Our upstream provider is performing maintenance in their Manassas data center on February 16th between 02:00 and 04:00 UTC.

The following servers will be unavailable for 30 minutes.

web24, web342, web343, web229, mailbox8, dweb129, dweb130, web227, web24, web25, dweb135

 

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