New outgoing email address restriction coming 1 September 2017

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Effective on 1 September 2017, our SMTP server will reject any outgoing message that uses a sender address in the form of “user@host.webfaction.com” (for example, “bob@web555.webfaction.com”).

This change primarily affects customers who are using sendmail (including the PHP mail() function) to send messages without explicitly setting a sender address.

If you’re not sure if you will be affected by this change, then send yourself a message from the potentially-affected website, script, or other application, and then inspect the headers of the received message to ensure that the “From” header is a valid address not in the form of “user@host.webfaction.com”, and does not use any of the domains listed in our email limitations and restrictions.

If you have any questions or concerns regarring this change, please open a support ticket and our team will be happy to assist.

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Outbound email on port 25 blocked from Feb 1st

Posted in Service change by

From February 1st, 2016 our web servers will start blocking all outbound email traffic to port 25 on third party servers. Port 25 traffic will only be allowed to our outbound email server – smtp.webfaction.com.

This change is being made in order to help combat junk mail and improve the reliability of our email system for genuine email traffic.

Most people will not see any disruption from this change. The only thing being blocked are emails sent from our web servers which bypass our email system and directly connect to third party SMTP servers on port 25. Specifically there will be no disruption to:

  • Our normal email system. There will be no change to how you interact with your email via Outlook, Apple mail, webmail or any other email client from home or work.
  • Email sent from your website or applications via an SMTP connection to smtp.webfaction.com
  • Email sent from your website or applications via a local delivery agent such as /usr/sbin/sendmail, /bin/mail or similar.
  • Email sent from your website via a third party SMTP server on ports 465 or 587.
  • Most email sent via web-apps and frameworks like WordPress, Django, Rails, etc. The default configuration for these tools use our email system and will continue to work. However, we do recommend that you check your configuration.

If you do send email from our web servers directly to third party SMTP servers then from February 1st you will have three options:

  • Switch to using a local delivery agent – /usr/sbin/sendmail or /bin/mail
  • Switch to using our SMTP server – smtp.webfaction.com
  • Continue to use the 3rd party SMTP server, in which case you will have to use port 465 for SMTP/SSL or 587 for SMTP/TLS because port 25 will be blocked.

If you have any questions about this change don’t hesitate to open a support ticket or email support@webfaction.com and our support team will be happy to help.

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[Done] Migration of Web210 to faster hardware on May 26th, IP address change

Posted in Service change by

Due to performance issues on Web210 we are going to migrate it to faster hardware on May 26th between 11am and 4pm UTC.

The server’s main IP will change from 94.75.245.143 to 81.95.157.166

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update 2014-05-26 11:30 UTC: The migration is starting now

Update 2014-05-26 16:00 UTC: The migration is taking a bit longer than planned and we are still syncing the data to the new machine.

Update 2014-05-26 17:45 UTC: As there is still quite a bit of data to migrate we have started re-enabling the services on the new machine and we have set up a proxy on the old machine to forward all HTTP and HTTPS requests to the new machine. So far all MySQL and PostgreSQL databases have been migrated and all home directories up to the letter “q” have been migrated and their sites have been re-enabled. We’re still working on migrating the rest of the home directories.

Update 2014-05-26 21:30 UTC: Home directories up to the letter “s” have been migrated and their websites have been re-enabled. We’re still working on migrating the rest of the home directories.

Update 2014-05-26 23:30 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Done] Emergency migration of Web218, IP address change

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Due to a DDOS attack against Web218 we are doing an emergency migration of the server to a datacenter with much better DDOS protection.

The server’s main IP will change from 85.17.88.173 to 81.95.157.163.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update 11.10pm UTC: At this point all mysql and postgresql databases have been migrated to the new server. MySql, PostgreSQL, Nginx and Apache have been started on the new server. The first few home directories have been migrated to the new server and their sites are back online. We’re continuing to migrate the other home directories in alphabetical order.

Update 6.30am UTC: Home directories up to the letter “j” have been copied to the new server. We’re continuing to copy the rest of the home directories.

Update 4.30pm UTC: Home directories up to the letter “r” have been copied to the new server. We’re continuing to copy the rest of the home directories.

Update 2014-05-12 00:34 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days. The migration took much longer than usual due to an ongoing DDOS attack on the server.

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Retiring legacy SMTP server mail5.webfaction.com on March 11th

Posted in Service change by

For several years our SMTP server has been smtp.webfaction.com but we had never retired the old mail5.webfaction.com.

On March 11th we are going to disable SMTP on mail5.webfaction.com (the other services on mail5.webfaction.com will keep running).

All customers should only use smtp.webfaction.com as their SMTP server.

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[Done] Migration of Web200 to faster hardware on February 18th, IP address change

Posted in Service change by

Due to performance issues on Web200 we are going to migrate it to faster hardware on February 18th between 10am and 12pm UTC.

The server’s main IP will change from 108.59.11.77 to 184.172.15.230.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

2014-02-18 11:00 UTC The migration is starting now.

2014-02-18 16:32 UTC While migrating the latest data the filesystem on the old hardware crashed, some sites are currently down, we’re working to restore them asap.

2014-02-18 20:00 UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Done] Migration of Web42 to faster hardware on February 11th, IP address change

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Due to performance issues on Web42 we are going to migrate it to faster hardware on February 11th between 10am and 12pm UTC.

The server’s main IP will change from 108.59.9.138 to 75.126.149.2

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update Feb 11th, 11.30am UTC: The migration is starting now (it’s 1h30 behind schedule, sorry about that delay).

Update Feb 11th, 1.30pm UTC: The migration is now over but we’re still working on setting up a proxy on the old server.

Update: We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Done] Migration of Web39 to faster hardware on January 10th, IP address change

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Due to performance issues on Web39 we are going to migrate it to faster hardware on January 10th between 3pm and 5pm UTC.

The server’s main IP will change from 199.58.84.69 to 108.168.213.93.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update Jan 10th, 3pm UTC: The migration is starting now.

Update 4,20pm UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Done] Migration of Web338 to faster hardware on January 9th, IP address change

Posted in Service change by

Due to performance issues on Web338 we are going to migrate it to faster hardware on January 9th between 10am and 12pm UTC.

The server’s main IP will change from 108.59.2.72 to 108.168.213.91.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

We’ll update this post as the work progresses.

Update Jan 9th, 10am UTC: The migration is starting now

Update 11.30am UTC: The migration is now over. If you experience any issues with your sites open a ticket and we’ll look into it asap. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days.

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[Done] Emergency migration of Web336 to faster hardware

Posted in Service change by

Due to performance issues on Web336 (and suspected hardware issues) we are starting an emergency migration to faster hardware.

The server’s main IP will change from 108.59.2.70 to 75.126.149.10.

If you’re using WebFaction’s DNS servers for all your domains then you don’t need to do anything.

If you’re using non-WebFaction DNS servers for some of your domains then you will have to update their A records yourself. We will leave a proxy running on the old server for 5 days to redirect all HTTP and HTTPS traffic to the new server.

Update 1pm UTC: The migration is now over. We have setup a proxy on the old server to redirect all HTTP and HTTPS traffic to the new server. The proxy will stay for 5 days. Note that during the migration MySql refused to start on either hardware and we had to restore all MySql data from backup.

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