Server maintenance between July 22-26, 2019

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We will be performing maintenance on all servers July 22-26, 2019 to install important updates.

A two-hour window has been allocated for the maintenance per server, however, the actual downtime should be much less. During the downtime connectivity to the server will be interrupted. We will email customers with the specific time of their maintenance.

This is a mandatory security maintenance to patch the MDS (ZombieLoad) CPU vulnerability that cannot be altered, postponed, or rescheduled. If you want to learn more about this vulnerability, visit Intel’s website.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

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[Done] Emergency maintenance on Mailbox18 on Saturday, July 13, 2019

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Mailbox18 will be taken down to replace a failing memory module Saturday, July 13, 2019 between 02:00 UTC and 03:00 UTC. The expected downtime should be 1 hour or less.

2019-07-14 03:04 UTC: Maintenance is complete and the server is back online.

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[Fixed] Server connectivity issues in Dallas

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We are currently experiencing connectivity issues in Dallas affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-06-24 15:55 UTC: Connectivity has been restored to all servers.

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[Fixed] Web323 inaccessible

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Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-05-28 15:38 UTC: Web323 is back online.

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[Fixed] Server connectivity issues in Singapore

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We are currently experiencing connectivity issues in Singapore affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-05-17 21:58 UTC: Connectivity has been restored to all servers.

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[Done] Emergency maintenance on Web563 on Sunday, April 21, 2019

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Web563 will be taken down to replace a RAID Card Sunday, April 21, 2019 between 08:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

2019-04-21 08:00 UTC Maintenance has begun
2019-04-21 08:30 UTC Maintenance is complete and the server is back online

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[Fixed] Web563 inaccessible

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Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-04-17 15:40 UTC: Web563 is back online.

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[Fixed] Web538 inaccessible

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Web538 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

14:20 UTC web538 is back online.

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[Done] Emergency maintenance on Web540 on Sunday, March 10, 2019

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Web540 will be taken down to replace a failing memory module Sunday, March 10, 2019 between 09:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

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SquirrelMail Being Discontinued

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On Friday March 8th we will be discontinuing SquirrelMail as an option to check email on our platform. Going forward you can still use Roundcube, IMAP or POP to check email.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

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