[Done] Scheduled maintenance on our control panel Tuesday, 3 January 2017

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In ordered to prevent unplanned outages one of our datacenters will be performing maintenance work on Tuesday, 3 January 2017 sometime between 3pm and 6pm UTC.

The downtime itself should be less than 30 minutes and during that time our main website, control panel and email sending platform will be unavailable.

We will update this post when the downtime begins, and when the upgrade is complete.

2017-01-03 15:31 UTC: The maintenance is starting at this time.

2017-01-03 15:08 UTC: The maintenance is complete.

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[Fixed] Sites on some servers inaccessible

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Currently, websites on Web501, Web507, Web513 are be unreachable. We’re actively investigating this, please stand by for further updates.

2016-12-16 03:41 UTC: Websites and applications should be resolving for all three servers. We’ll monitor them for a little while. Please open a support ticket if you believe there are any persisting issues. Thank you for your patience.

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[Fixed] Web349 inaccessible

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The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-14 04:29:30 UTC: We’ve identified, isolated the load on the server. All services should be restored to normal. We will continue to monitor the server. If there are any issues please let us know via support ticket.

 

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[Fixed] Web522 databases inaccessible

Posted in Downtime by

Web522 is having a problem on MySQL, we’re investigating it.

2016-12-12 12:52 UTC: We find out an error on users table and we restore it from backups

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[Fixed] Web434 inaccessible

Posted in Uncategorized by

2016-12-04 16:06 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-04 17:37 UTC Web434 is back online. We’ll continue to monitor the server.

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[Done] Web403 Emergency RAID Maintenance

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Web403 is being taken down to check the RAID controller. Please stand by for updates.

2016-11-13 17:33 UTC: Web403 is back online.

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[Fixed] Web416 inaccessible

Posted in Uncategorized by

We are currently investigating the issue. As soon as we have any updates, we will post here.

2016-09-09 21:43 UTC: There was a networking issue that caused the server to be unavailable. This has been resolved and the server is back online.

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[Fixed] Web162 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are investigating the issue and will update as soon as we have further details.

2016-09-07 12:51 UTC: There was a temporary network issue that caused this. The server is back online.

2016-09-10 18:45 UTC: The server is currently not responding. We are investigating the issue and will update as soon as we have further details.

2016-09-10 19:15 The server is back online. We are monitoring.

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[Fixed] Web474 inaccessible

Posted in Uncategorized by

We are currently investigating the issue and will post an update as soon as we have further details.

2016-09-04 00:46 UTC: The issue has been resolved and the server is back online now.

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[Done] Scheduled maintenance on web373, September 3, 2016

Posted in Uncategorized by

Web373 will be taken down for RAID maintenance on September 3rd, between 14:00 and 17:00 UTC.

We will update this post as maintenance will progress.

14:20 UTC: The maintenance has begun

14:50 UTC: The maintenance is complete and the server is back online

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