Network Maintenance on September 26th and 27th

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We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .

Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.

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[Fixed] Mailbox17 inaccessible

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Mailbox17 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-08-28 05:44 UTC: Mailbox17 is back online.

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[Fixed] SMTP Outgoing Mail Problems

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We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.

2018-08-21 03:06 UTC: The issue is still being troubleshooted. We appreciate your patience on the matter for those affected.

2018-08-21 03:50 UTC: We believe the issue has been resolved. If you believe the problem persists please feel free to open a ticket and let us know.

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[Fixed] Web550 inaccessible

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Web550 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2018-07-02 23:09 UTC: Web550 is back online.

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[Fixed] Mailbox17 inaccessible

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The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-06-30 22:34 UTC: Mailbox17 is back online.

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[Fixed] Router issues in Singapore

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Mon Jun 18 00:02:08 UTC 2018: Some servers in our Singapore datacenters are not accessible. We’re working with them to resolve the situation as soon as possible. Please stand by.

Mon Jun 18 00:27:18 UTC 2018: There is an issue with a router that serves  some servers in Singapore:

Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517

Our techs are looking at resolving this as soon as possible. Please stand by for updates.

Mon Jun 18 04:17:10 UTC 2018: Some servers are starting to become accessible. We’re still investigating the problem and will make another post as soon as we are sure services have been restored. We thank you all for your patience.

Mon Jun 18 04:58:07 UTC 2018: The issue has been mitigated. Services should be restored. We are still in talks with the datacenter in regards to the cause and ways to prevent future occurrences. You may need to manually start any apps that are not currently running. If you still encounter issues please feel free to open a ticket for us to investigate.

Mon Jun 18 21:12:50 UTC 2018: This issue has been marked as resolved.

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[Fixed] Mailbox26 inaccessible

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Mailbox26 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-28 03:20 UTC: Mailbox26  is back online and all services are operational.

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[Fixed] Mailbox17 inaccessible

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The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-05-22 17:08 UTC: We have identified the problem and are working as fast as possible to bring the machine back online.

2018-05-22 18:36 UTC: We have done a chassis swap and importing the data.

2018-05-22 19:56 UTC: The server is back online.

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[Done] Scheduled maintenance on our ticketing system on Sunday, April the 22nd

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On Sunday, 22nd of April, between 11:00 and 12:00 UTC, we will be migrating our ticketing system to new hardware.

During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.

We expect total downtime to be less than 30 minutes.

2018-04-22 12:10 UTC: We are starting the maintenance.

2018-04-22 12:42 UTC: The maintenance has been successfully completed.

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[Done] Emergency Europe network maintenance on March 27-28, 2018

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On March 27-28, 2018 between 22:30 UTC and 1:00 UTC we will be performing
emergency network maintenance on our Europe based servers.

Connectivity to the servers will be interrupted for up to 30 minutes during the
maintenance window.

2018-03-28 03:12 UTC: The maintenance has been successfully completed.

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