[Fixed] Web541 inaccessible

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Web541 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-23 20:33 UTC: Web541 is back online.

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[Fixed] Web505 inaccessible

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Web505 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-19 00:40 UTC: Web429 is back online.

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[Fixed] Web429 inaccessible

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Web429 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-01 18:43 UTC: Web429 is back online.

2020-01-07 22:28 UTC: Web429 went read-only after a hard drive replacement. We have rebooted the machine and it is back online.

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[Fixed] Let’s Encrypt trouble

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We are unable to issue new or renew existing Let’s Encrypt certificates from the control panel. Our team is working to resolve the issue and will update this post as soon as more information is available.

2020-01-17 15:50 UTC: The issue has been resolved. If you are still having problems with new or renewing Let’s Encrypt certificates please contact our support team.

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[Fixed] Web549 inaccessible

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Web549 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

[Wed Dec 4 04:19:13 UTC 2019] Web549 is back online.

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[Fixed] Server connectivity issues in London

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We are currently experiencing connectivity issues in London affecting shared, cloud, mailbox, mail and support servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2019-11-09 22:58 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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[Fixed] Control Panel and Doc websites connectivity issues

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We are currently experiencing connectivity issues with our Control Panel and Docs websites.

We are working with to resolve this issue and make the sites accessible again.

Please watch this area for updates and progress on the incident.

2019-10-15 21:43 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.

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[Done] Network Maintenance in USA on September 9th, 2019

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We will be performing network maintenance on our USA based servers on September 9th, 2019 to fix a switch issue. This will also prevent network connectivity issues in the future due to better redundancy.

The maintenance will take place between 4:30 UTC and 10:00 UTC.

Connectivity to the servers may be interrupted for up to 120 minutes during the maintenance window.

2019-09-05 06:48 UTC: An emergency replacement had to be performed today and this maintenance is no longer required.

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[Fixed] Web601 connectivity issues

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Customers may be experiencing connectivity issues to Web601. We are looking into the issue and will resolve it as quickly as possible.

2019-08-15 01:05 UTC: Web601 should be accessible. If you still have issues please open a support ticket.

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[Fixed] Web521 inaccessible

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Web521 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-14 14:58 UTC: Web521 is back online

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