[Fixed] Server connectivity issues in Singapore

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We are currently experiencing connectivity issues in Singapore affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-05-17 21:58 UTC: Connectivity has been restored to all servers.

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[Done] Emergency maintenance on Web563 on Sunday, April 21, 2019

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Web563 will be taken down to replace a RAID Card Sunday, April 21, 2019 between 08:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

2019-04-21 08:00 UTC Maintenance has begun
2019-04-21 08:30 UTC Maintenance is complete and the server is back online

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[Fixed] Web563 inaccessible

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Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-04-17 15:40 UTC: Web563 is back online.

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[Fixed] Web538 inaccessible

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Web538 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

14:20 UTC web538 is back online.

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[Done] Emergency maintenance on Web540 on Sunday, March 10, 2019

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Web540 will be taken down to replace a failing memory module Sunday, March 10, 2019 between 09:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

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SquirrelMail Being Discontinued

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On Friday March 8th we will be discontinuing SquirrelMail as an option to check email on our platform. Going forward you can still use Roundcube, IMAP or POP to check email.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

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[Fixed] DDoS attack against part of our network

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There is an ongoing DDoS attack against part of our network. Some websites might experience slowness or be unavailable during the attack, your control panel might experience slowness as well. Our infrastructure team is currently working on a solution.

Thank you for understanding and apologies for the inconvenience caused.

2018-10-12 18:02 UTC: The DDOS attack has been mitigated and all services are now back to normal.

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[Done] Upgrading ffmpeg

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Starting Sunday October 10th, we will begin upgrading ffmpeg on all our CentOS 7 based machines.
This update has entirely removed libfaac/libfaad support, and as such we will be removing libfaac/libfaad from our machines. If you are using AAC encoding, you will need to use ffmpeg’s native implementation.

2018-10-19 06:25 UTC: This update has now been rolled out on all servers.

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Network Maintenance on September 26th and 27th

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We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .

Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.

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[Fixed] Mailbox17 inaccessible

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Mailbox17 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2018-08-28 05:44 UTC: Mailbox17 is back online.

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