Our control panel server is currently not responding. This also affects the control panel API and www.webfaction.com. We’re working to restore service and will update this post when more info is available.
2018-01-06 07:04 UTC: The Control panel, API, and website are back online.
Researchers disclosed a security vulnerability affecting side-channel analysis of speculative execution on modern computer processors (CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754). This issue affects home computers, phones, tablets and servers. As such, nearly everyone who uses such a device is affected. Our team is working on mitigating this, but we expect to have to reboot every machine shortly in order to protect your data.
We are looking to reboot every machine in our fleet at non-business hours over the next few days, we will soon contact you to let you know of the emergency maintenance window we have allocated for your machine.
We will keep you updated on this serious issue and give you as much notice for any emergency reboots as we possibly can.
We will keep this thread updated and apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our team will be happy to help.
2018-01-05 17:28 UTC: All Singapore shared servers have been updated and rebooted.
2018-01-05 22:44 UTC: All EU shared and dedicated servers have been updated and rebooted.
2018-01-06 13:56 UTC: All USA shared and dedicated servers have been updated and rebooted.
On Monday, 4 September 2017 between 11:00 and 12:00 UTC, we will perform maintenance on our Control Panel.
During this time, the Control Panel and API will be temporarily unavailable. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.
2017-09-04 12:01 UTC: We are starting the maintenance.
2017-09-04 13:49 UTC: The maintenance is now over. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.