[Fixed] Web 3 Down

Posted in Downtime by

Approximately 15 minutes ago Web 3 went down. Service will be restored ASAP.

Update [12:25 PM CST]: Service has been restored.

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[Fixed] Web9 down

Posted in Downtime by

Web9 is down right now and we’re investigating the issue. We’ll update this post when we have more information.

Update 3.56am: We ran fsck on the server and now it is back online.

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[Fixed] Network problems affecting multiple servers

Posted in Problems by

Network problems in the data center are currently causing degraded performance and intermittent outages on multiple servers. We’re looking into the problem and hope to have it resolved soon. We will update this post as the situation develops.

Update (7.46pm CST): the problem is now fixed.

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[Done] Scheduled downtime on Mail1, Mamba and Web8

Posted in Scheduled downtime by

We will be taking down Mail1, Mamba and Web8 on Wednesday October 21st at 10am GMT to add an additional drive to each server.

The downtime should last between a few minutes and one hour.

We’ll update this post once the work is completed.

Update: All 3 servers are now back online with the new drives.

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[Done] Scheduled downtime on mail3

Posted in Scheduled downtime by

We will be taking down mail3 on Sunday at 10am GMT to add an additional drive.

The downtime should last between a few minutes and one hour.

We’ll update this post once the work is completed.

Update: The work is now done and Mail3 is back online.

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[Fixed] Incoming email delay for some emails

Posted in Problems by

We are experiencing a large email queue on one of our incoming email servers and it is resulting in some delay for some incoming emails.

We are currently working on flushing the queue and we will update this post when the situation is back to normal.

Update 4.30pm GMT: We’re about halfway through the backlog of emails.

Update 9.30pm GMT: All the backlog has now been processed and email delivery is back to normal.

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[Done] Scheduled SquirrelMail down time.

Posted in Scheduled downtime by

http://statusblog.webfaction.com/scheduled-squirrelmail-down-time is done. If SquirrelMail is inaccessible it is because your DNS cache is stale. That problem will resolve itself by 1:30 PM CDT.

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[Fixed] Web61 and Web89 load issues

Posted in Problems by

Web61 and Web89 are both experiencing some load issues, which is causing the server loads to spike periodically and the servers to become unresponsive for short periods of time.

The problems on the two servers are actually not related, and the types of loads on each of the servers is quite different. It is only a coincidence that both of them are having similar issues at the same time.

We are actively working on fixing this problem and we will update this post when the issues have been resolved.

Update: Web61 is now fixed.

Update: Web89 is now fixed.

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Network issues on Web71 [fixed]

Posted in Problems by

Web71 is currently experiencing network issues. It should still be accessible via HTTP and FTP, but outgoing network connections may result in long delays or timeouts.

We will update this post when the issues have been resolved.

2009-09-24 19:58 CDT – The problem has now been fixed and the server rebooted.

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Scheduled SquirrelMail down time.

Posted in Scheduled downtime by

SquirrelMail has nearly outgrown its server so on Thursday October 1 at noon CDT we are going to move it to a server on which it will have plenty of room to grow. We do not expect the down time to last for more than an hour.

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