Web61 and Web89 are both experiencing some load issues, which is causing the server loads to spike periodically and the servers to become unresponsive for short periods of time.
The problems on the two servers are actually not related, and the types of loads on each of the servers is quite different. It is only a coincidence that both of them are having similar issues at the same time.
We are actively working on fixing this problem and we will update this post when the issues have been resolved.
SquirrelMail has nearly outgrown its server so on Thursday October 1 at noon CDT we are going to move it to a server on which it will have plenty of room to grow. We do not expect the down time to last for more than an hour.
Network problems in the data center are currently causing degraded performance and intermittent outages on multiple servers. We’re looking into the problem and hope to have it resolved soon. We will update this post as the situation develops.
2009-09-17 13:40 CDT – the current problems are due to a widespread resolving DNS failure at the data center.
2009-09-17 14:26 CDT – the DNS issues appear to be resolved.
Mail1 will be down for approximately 1 hour beginning at 8:00 PM US CDT on Tuesday, 15 Sep 2009, so that we can replace one of the disks.
This will only effect people who are using mail1 as their mail server. During this maintenance period, inbound email will continue be accepted and will be delivered once the disk has been replaced. No email will be lost.
Outbound email will also be accepted but delayed if sent via the SMTP server on mail1.webfaction.com. This delay can be avoided by using smtp.webfaction.com as your SMTP server. If you need to use smtp.webfaction.com during the maintenance period, please take the steps shown
2009-09-16 09:13 CDT – this maintenance has been rescheduled for 8:00 PM US CDT on Tuesday, 16 Sep 2009.
The Mail1 server was rebooted after suddenly becoming unresponsive. The server is now back up after the reboot, but some file systems failed to be mounted properly. As a result, some of the mailboxes hosted on Mail1 are currently inaccessible.
We are working on this problem, and it will be fixed as soon as possible.
2009-09-05 11:03 CDT – Mail1 is back online. We’ll continue to investigate the cause of the filesystem problems. If we determine that a drive needs to be replaced, we’ll post a new entry in the status blog in advance.