Web59 Down (fixed)

Posted in Downtime by

Web59 is currently inaccessible and we’re looking into it.

Update: The problem was a misconfiguration in the firewall and it is now fixed.

-
-

Memory upgrade on Web64 (done)

Posted in Scheduled downtime by

Web64 will be down for a few minutes tomorrow at 9am GMT while we add more memory to the server.

Update: The upgrade is now over

-
-

Emails rejected by hotmail (fixed)

Posted in Downtime by

E-mails sent through our e-mail platform are currently rejected by Hotmail. We are currently talking to the Hotmail team to get this resolved as soon as possible. We will update this post once it is fixed.

Update: We are still working with Hotmail and the ban should be lifted tomorrow at the latest.

Update (4.09am GMT): E-mails to Hotmail are now going through again.

-
-

Web 69 Down (fixed)

Posted in Downtime by

Web 69 is currently down. Its root partition went read only and rebooting it revealed an issue which we are currently working on resolving now. We will post updates as they are available.

It appears to be an issue with the RAID controller and we are currently replacing the hardware and restoring all data from backup.

2009-03-09 06:00 PST: Web69 is still down having suffered a serious RAID controller failure. We have recovered all of the data from the server and are currently working on restoring it to a new standby server which will replace web69.

2009-03-09 06:16 PST: Web69 is now back online with all its data. We decided to move the data onto a new server to give us more time to check the hardware on the failing server. We copied all the data from just before the crash so no data has been lost.

-
-

Scheduled work on Web42 (done)

Posted in Scheduled downtime by

We will be investigating the cause of an audible alarm on Web42 tomorrow (Feb 25th) at 9am GMT.

Depending on the severity we might have to take the server down and if so it will be down between a few minutes and a few hours. We will update this ticket as soon as we have more information tomorrow.

Update: the problem was a degraded RAID. We replaced one of the drives and the server is now back online and the RAID is rebuilding.

-
-

Mail5 and Webmail problems (fixed)

Posted in Downtime by

Mail services on mail5.webfaction.com and webmail.webfaction.com are currently not working. We are looking into the problem and hope to have normal service restored soon. We will update this entry as we have more information.

2009-02-20 13:46 CST The Mail5/Webmail server has a disk problem. Repairs are now in progress.

2009-02-20 14:17 Repairs on Mail5 are still in progress. We have pointed ‘webmail.webfaction.com’ to a different mail server, so as soon as that DNS change propagates you’ll be able to access the webmail system (unless your mailbox resides on mail5). Your existing webmail address book and preferences will not be available, since they are stored on the server that is currently having problems.

2009-02-20 14:48 Mail5 is back online. The webmail system is still running on the alternate server.

2009-02-20 15:04 webmail.webfaction.com is pointing at the original server, so webmail users should now have access to their address books and preferences.

-
-

Web37 Down (Fixed)

Posted in Downtime by

Web37 is currently down. We are investigating the problem at this time and will update this entry as we have more info.

2009-02-17 9:25 CST – Web37 is back online.

-
-

Scheduled Network Downtime – 17th Feb 2008

Posted in Scheduled downtime by

On Tuesday 17th Feb 2009 at 9am CST (3pm GMT) we will be performing some essential network maintenance which will involve replacing one of our network switches. All of the servers connected to this switch will briefly lose network connectivity. Downtime should be minimal, no more than a few minutes. The servers effected by this outage are:

  • POP, IMAP and Webmail services hosted on mail.webfaction.com (But not outbound email)
  • web58 – web70
  • dweb43
-
-

Web64 Down (Fixed)

Posted in Downtime by

The filesystem on Web64 went read-only several minutes ago. We’re currently rebooting the machine and will have normal service restored ASAP.

2009-02-13 16:33 CST – Web64 is back online. We may need to bring it down again in the near future for filesystem maintenance, but we’ll give advance notice if we do.

2009-02-13 18:02 CST – The filesystem on Web64 just went read-only again, so we’re going to go ahead and perform filesystem maintenance now. We’ll get the machine back online ASAP.

2009-02-13 18:43 CST – The filesystem check on Web64 is still in progress.

2009-02-13 19:13 – The filesystem check is complete and Web64 is back online.

-
-

Mail platform load issue (fixed)

Posted in Service change by

We’ve been experiencing intermittent high loads on our mail platform which have rendered some mail services slow.

In the past few hours we have added some more mail servers to our platform. We are currently working on spreading the load across these new servers so the speed of mail services should improve soon.

Update (Feb 9th, 10.30pm GMT): We have started spreading mailboxes across our new mail servers but the load remains high on the platform at the moment. We are continuing to spread mailboxes to new servers.

Update (Feb 10th, 5pm GMT): The load on the mail platform remains high. We are still moving mail accounts to fresh new mail servers but the process is taking a while because the servers we are moving them from are overloaded. We also have some more e-mail servers on their way to make sure that these load problems won’t happen again once we have the load under control.

Update (Feb 11th, 4.30pm GMT): We have now migrated a good number of accounts to our new mail servers and the load on the platform is now much better. We will continue to migrate more accounts.

Update (Feb 23rd, 6.40pm GMT): The load across our mail platform has now been low for over a week and all services have been responding quickly during that time so we’re marking this issue as resolved.

-
-