From July 30th unprivileged ports will be closed to the outside by default

Posted in Service change by

Some web applications are assigned a port number (for example 2345) when they are created. Until now these ports have been exposed to the outside world meaning that you could view your application via http://www.example.com:2345 as well as http://www.example.com

From July 30th these ports will be closed to the outside world. This means that while http://www.example.com continues to work, http://www.example.com:2345 will stop working.

You can open a ticket and ask for your port(s) to be open to the outside world and we will open them on a case by case basis.

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Removal of https://atmail.webfaction.com in a week

Posted in Service change by

A while ago we setup a test instance of AtMail as a new webmail interface. Unfortunately it had a few limitations and we ended up using RoundCube.

On July 7th we will remove the AtMail instance at https://atmail.webfaction.com

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New default WebMail interface

Posted in Service change by

RoundCube is now our new default WebMail interface at https://webmail.webfaction.com.

Note that the old interface (SquirrelMail) is still available at https://squirrelmail.webfaction.com

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Web 35 Down (fixed)

Posted in Downtime by

Web 35’s root partition has gone read only. We are looking
into it now.

[06:16 PM CST] Update: Web 35 is up and running again. There do not appear to be any software problems so we are running a diagnostic test on the server’s hardware.

[08:58 PM CST] Update: We are currently running fsck on Web 35.

[010:48 PM CST] Update: The fsck is complete and the server is back online.

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New Webmail interface available

Posted in Service change by

We’ve setup a new Webmail interface (AtMail) at https://atmail.webfaction.com. Feel free to try it out and to send us your feedback at support@webfaction.com.

The plan is to make it the default Webmail interface in the near future.

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Network issue in our datacenters

Posted in Downtime by

Several of the datacenters hosting our servers are having network issues and a large chunk of our servers is currently unreachable.

Update: the network issues are now fixed and all servers are back online.

Update 2009-05-13 10:38 CDT: the datacenters just experienced another brief network outage, but all servers are back online at this time.

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Read-only filesystem on Web71 (fixed)

Posted in Downtime by

The filesystem on Web71 went into a read-only state a few minutes ago. We are currently rebooting the server and will investigate the problem further when it is back online.

Update 2009-05-07 08:43 CDT – Web71 is back online.

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Problem on Web54 (fixed)

Posted in Downtime by

We’re currently investigating a problem that is affecting sites hosted on Web54. We’ll update this entry when we have more information.

Update 2009-05-07 11:33 CDT – Web54 is back online. The problem was high load due to excessive CPU utilization by our backup script. The problem with the script has been resolved.

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Services down on several servers (fixed)

Posted in Downtime by

We are currently investigating an issue following an upgrade to CentOS-5.3. Services are down on several servers and we are currently working on restoring them. The servers are:

  • web23
  • web25
  • web27
  • web31
  • web32
  • web33
  • web34
  • web35
  • web36
  • web38
  • web39
  • web43
  • web46
  • web49
  • web52
  • web53
  • web55
  • web57
  • web58
  • web68
  • web75
  • dweb40

Update 2009-05-06 11:10 CDT: We are in the process of reinstalling some RPMs on the servers in order to bring them back online.

Update 2009-05-06 11.50 CDT: Two servers are back online (web36 and web52). We are continuing to work on the other servers.

Update 2009-05-06 12:39 CDT: Web32, Web35 and Web39 are back online. We are continuing to work on the other servers.

Update 2009-05-06 12:55 CDT: Web52 is down again.

Update 2009-05-06 13:23 CDT: Web25, Web27 and Web58 are back online. We are continuing to work on the other servers.

Update 2009-05-06 13:28 CDT: Web55 and Web68 are back online. We are continuing to work on the other servers.

Update 2009-05-06 14:06 CDT: Web38 and Web57 are back online. We are continuing to work on the other servers.

Update 2009-05-06 14:12 CDT: Web52 is back online. We are continuing to work on the other servers.

Update 2009-05-06 16:11 CDT: Web31, Web34 and Web46 are back online. We are continuing to work on the other servers.

Update 2009-05-06 16:48 CDT: Dweb40 and Web43 are back online. We are continuing to work on the other servers.

Update 2009-05-06 16:55 CDT: Web23 and Web53 are back online. We are continuing to work on the other servers.

Update 2009-05-06 17:04 CDT: Web33 and Web75 are back online. We are continuing to work on Web49 (the last server!).

Update 2009-05-06 17:26 CDT: Web49 is back online – that was the last server affected by the problem, so we’re calling this one fixed. Sorry for the trouble, folks!

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Web73 down (fixed)

Posted in Downtime by

Web73 is currently down while we investigate some filesystem errors. We’ll update the post as soon as we have more information.

Update (12.40pm GMT): The filesystem on the server is corrupted beyond recovery so we’re going to do an OS reload and restore the data from backup. We’ll update this post with our progress.

Update (3.30pm GMT): We have now moved the server onto new hardware (in case the filesystem errors were hardware-related) and we have started copying all the data from backup.

Update (5.30pm GMT): The server is now back up with new hardware and the data from yesterday’s backup. Note that the RSA host key has changed so your SSH client may display a warning about it.

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