E-mails sent through our e-mail platform are currently rejected by Hotmail. We are currently talking to the Hotmail team to get this resolved as soon as possible. We will update this post once it is fixed.
Update: We are still working with Hotmail and the ban should be lifted tomorrow at the latest.
Update (4.09am GMT): E-mails to Hotmail are now going through again.
Web 69 is currently down. Its root partition went read only and rebooting it revealed an issue which we are currently working on resolving now. We will post updates as they are available.
It appears to be an issue with the RAID controller and we are currently replacing the hardware and restoring all data from backup.
2009-03-09 06:00 PST: Web69 is still down having suffered a serious RAID controller failure. We have recovered all of the data from the server and are currently working on restoring it to a new standby server which will replace web69.
2009-03-09 06:16 PST: Web69 is now back online with all its data. We decided to move the data onto a new server to give us more time to check the hardware on the failing server. We copied all the data from just before the crash so no data has been lost.
We will be investigating the cause of an audible alarm on Web42 tomorrow (Feb 25th) at 9am GMT.
Depending on the severity we might have to take the server down and if so it will be down between a few minutes and a few hours. We will update this ticket as soon as we have more information tomorrow.
Update: the problem was a degraded RAID. We replaced one of the drives and the server is now back online and the RAID is rebuilding.
Mail services on mail5.webfaction.com and webmail.webfaction.com are currently not working. We are looking into the problem and hope to have normal service restored soon. We will update this entry as we have more information.
2009-02-20 13:46 CST The Mail5/Webmail server has a disk problem. Repairs are now in progress.
2009-02-20 14:17 Repairs on Mail5 are still in progress. We have pointed ‘webmail.webfaction.com’ to a different mail server, so as soon as that DNS change propagates you’ll be able to access the webmail system (unless your mailbox resides on mail5). Your existing webmail address book and preferences will not be available, since they are stored on the server that is currently having problems.
2009-02-20 14:48 Mail5 is back online. The webmail system is still running on the alternate server.
2009-02-20 15:04 webmail.webfaction.com is pointing at the original server, so webmail users should now have access to their address books and preferences.
On Tuesday 17th Feb 2009 at 9am CST (3pm GMT) we will be performing some essential network maintenance which will involve replacing one of our network switches. All of the servers connected to this switch will briefly lose network connectivity. Downtime should be minimal, no more than a few minutes. The servers effected by this outage are:
POP, IMAP and Webmail services hosted on mail.webfaction.com (But not outbound email)